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EnglishMobility -> Breakdown assistance for your BMW 3 Series 2018-2025
Mobility
Breakdown assistance
Breakdown assistance
Hints
Vehicle equipment
Emergency Request not guaranteed
All standard, country-specific and optional
equipment that is offered in the model series is
described in this chapter. Therefore, equip‐
ment is also described that is not available in a
vehicle, e. g., because of the selected optional
equipment or country variant. This also applies
for safety-related functions and systems.
For technical reasons, the Emergency
Request cannot be guaranteed under unfavor‐
able conditions.◀
Initiating an Emergency Request
Hazard warning flashers
1. Press the cover briefly to open it.
2. Press the SOS button until the LED in the
button lights up.
▷
The LED lights up: an Emergency Request
was initiated.
The button is located in the center console.
If the situation allows, wait in your vehicle
until the voice connection has been estab‐
lished.
Intelligent Emergency
Request
▷
The LED flashes when a connection to the
BMW Response Center has been estab‐
lished.
Requirements
▷
▷
▷
The radio ready state is switched on.
The Assist system is functional.
When the emergency request is received
at the BMW Response Center, the BMW
Response Center contacts you and takes
further steps to help you.
The SIM card integrated in the vehicle has
been activated.
Even if you are unable to respond, the
BMW Response Center can take further
steps to help you under certain circum‐
stances.
▷
A ConnectedDrive contract is available.
General information
Only press the SOS button in an emergency.
For this purpose, data that are used to de‐
termine the necessary rescue measures,
such as the current position of the vehicle
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Breakdown assistance
Storage
Mobility
if it can be established, are transmitted to
the BMW Response Center.
▷
If the LED is flashing, but the BMW Re‐
sponse Center can no longer be heard via
the speaker, you can nevertheless still be
heard for the BMW Response Center.
Initiating an Emergency Request
automatically
Under certain conditions, an Emergency Re‐
quest is automatically initiated immediately af‐
ter a severe accident. Automatic Collision Noti‐
fication is not affected by pressing the SOS
button.
The first aid kit is located in the cargo area in a
storage compartment.
Roadside Assistance
Warning triangle
Service availability
Roadside Assistance can be reached around
the clock in many countries. You can obtain as‐
sistance there in the event of a vehicle break‐
down.
Roadside Assistance
The Roadside Assistance phone number can
be viewed on the iDrive or a connection to
Roadside Assistance can be established di‐
rectly.
The warning triangle is located on the inside of
the trunk lid.
To remove, loosen the bracket.
Jump-starting
Notes
First aid kit
If the battery is discharged, an engine can be
started using the battery of another vehicle
and two jumper cables. Only use jumper ca‐
bles with fully insulated clamp handles.
Note
Some of the articles have a limited service life.
Check the expiration dates of the contents
regularly and replace any expired items
promptly.
To prevent personal injury or damage to both
vehicles, adhere strictly to the following proce‐
dure.
Do not touch live parts
To avoid the risk of potentially fatal in‐
jury, always avoid all contact with electrical
components while the engine is running.◀
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Mobility
Breakdown assistance
Preparation
1. Check whether the battery of the other ve‐
hicle has a voltage of 12 volts. This infor‐
mation can be found on the battery.
2. Switch off the engine of the assisting vehi‐
cle.
3. Switch off any electronic systems/power
consumers in both vehicles.
Bodywork contact between vehicles
The body ground or a special nut acts as the
battery negative terminal.
Make sure that there is no contact be‐
tween the bodywork of the two vehicles; other‐
wise, there is the danger of short circuits.◀
Connecting the cables
1. Open the cover of the BMW starting aid
terminal.
Starting aid terminals
Connecting order
2. Attach one terminal clamp of the positive
jumper cable to the positive terminal of the
battery, or to the corresponding starting
aid terminal of the vehicle providing assis‐
tance.
Connect the jumper cables in the correct
order; otherwise, there is the danger of injury
from sparking.◀
3. Attach the terminal clamp on the other end
of the cable to the positive terminal of the
battery, or to the corresponding starting
aid terminal of the vehicle to be started.
4. Attach one terminal clamp of the negative
jumper cable to the negative terminal of
the battery, or to the corresponding engine
or body ground of assisting vehicle.
5. Attach the second terminal clamp to the
negative terminal of the battery, or to the
corresponding engine or body ground of
the vehicle to be started.
The so-called starting aid terminal in the en‐
gine compartment acts as the battery's posi‐
tive terminal.
Open the cover of the starting aid terminal.
Starting the engine
Never use spray fluids to start the engine.
1. Start the engine of the assisting vehicle
and let it run for several minutes at an in‐
creased idle speed.
If the vehicle being started has a diesel en‐
gine: let the engine of the assisting vehicle
run for approx. 10 minutes.
2. Start the engine of the vehicle being
started in the usual way.
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Breakdown assistance
Manual transmission
Mobility
If the first starting attempt is not success‐
ful, wait a few minutes before making an‐
other attempt in order to allow the dis‐
charged battery to recharge.
Gearshift lever in neutral position.
Towing
3. Let both engines run for several minutes.
When the parking brake is blocked
4. Disconnect the jumper cables in the re‐
verse order.
The parking brake cannot be released
manually.
Check the battery and recharge if necessary.
Do not tow the vehicle with the parking brake
blocked, or the vehicle can be damaged.
Contact your service center.◀
Tow-starting and towing
Follow the towing instructions
Automatic transmission: transporting
your vehicle
Follow all towing instructions; otherwise,
vehicle damage or accidents may occur.◀
Note
▷
Make sure that the ignition is switched on;
otherwise, the low beams, tail lamps, turn
signals, and windshield wipers may be un‐
available.
Your vehicle is not permitted to be towed.
Therefore, contact a service center in the
event of a breakdown.
▷
▷
Do not tow the vehicle with the rear axle
tilted, as the front wheels could turn.
Do not have the vehicle towed
Have your vehicle transported on a load‐
ing platform only; otherwise, damage may oc‐
cur.◀
When the engine is stopped, there is no
power assist. Consequently, more force
needs to be applied when braking and
steering.
Tow truck
▷
▷
Larger steering wheel movements are re‐
quired.
The towing vehicle must not be lighter
than the vehicle being towed; otherwise,
it will not be possible to control the vehicle
response.
Do not lift the vehicle
Do not lift the vehicle by the tow fitting or
body and chassis parts; otherwise, damage
may result.◀
Use the tow fitting screwed in at the front for
maneuvering the vehicle only.
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Mobility
Breakdown assistance
Should it prove impossible to avoid mounting
the tow bar at an offset angle, please observe
the following:
Tow truck
▷
Maneuvering capability is limited during
cornering.
▷
The tow bar will generate lateral forces if it
is secured with an offset.
Tow rope
When starting to tow the vehicle, make sure
that the tow rope is taut.
Have your vehicle transported with a tow truck
with a so-called lift bar or on a flat bed.
To avoid jerking and the associated stresses
on the vehicle components when towing, al‐
ways use nylon ropes or nylon straps.
Do not lift the vehicle
Do not lift the vehicle by the tow fitting or
body and chassis parts; otherwise, damage
may result.◀
Attaching the tow rope correctly
Only secure the tow rope on the tow fit‐
ting; otherwise, damage can occur when it is
secured on other parts of the vehicle.◀
Towing other vehicles
Tow fitting
General information
Light towing vehicle
The towing vehicle must not be lighter
than the vehicle being towed; otherwise, it will
not be possible to control the vehicle re‐
sponse.◀
Attaching the tow bar/tow rope correctly
Attach the tow bar or tow rope to the tow
fitting; connecting it to other vehicle parts may
cause damage.◀
The screw-in tow fitting should always be car‐
ried in the vehicle. It can be screwed in at the
front or rear of the BMW. It is in the onboard
vehicle tool kit located in a storage compart‐
ment on the right side in the cargo area. Open
the cover.
▷
Switch on the hazard warning system, de‐
pending on local regulations.
▷
If the electrical system has failed, clearly
identify the vehicle being towed by placing
a sign or a warning triangle in the rear win‐
dow.
Tow fitting, information on use
▷
Use only the tow fitting provided with
the vehicle and screw it all the way in.
Tow bar
The tow fittings used should be on the same
side on both vehicles.
▷
Use the tow fitting for towing on paved
roads only.
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▷
Avoid lateral loading of the tow fitting, e.g.,
do not lift the vehicle by the tow fitting.
5. Stop at a suitable location, remove the tow
bar or rope, and switch off the hazard
warning system.
Otherwise, damage to the tow fitting and the
vehicle can occur.◀
6. Have the vehicle checked.
Screw thread
Push out the cover by pressing on the top
edge.
Tow-starting
Automatic transmission
Do not tow-start the vehicle.
Due to the automatic transmission, the engine
cannot be started by tow-starting.
Have the cause of the starting difficulties rem‐
edied.
Manual transmission
If possible, do not tow-start the vehicle but
start the engine by jump-starting, refer to
alytic converter, only tow-start while the en‐
gine is cold.
1. Switch on the hazard warning system and
comply with local regulations.
2. Ignition, refer to page 61, on.
3. Engage third gear.
4. Have the vehicle tow-started with the
clutch pedal pressed and slowly release
the pedal. After the engine starts, immedi‐
ately press on the clutch pedal again.
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