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EnglishCommunications -> TeleService, BMW Assist for your BMW 6 Series 2003-2010
TeleService , BMW Assist
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To transmit position data, the vehicle must
be able to determine the current position.
This is displayed on the Control Display. In
order to enable and update TeleService or
BMW Assist, a GPS signal must be present.
TeleService
TeleService supports you in communicat-
ing with your BMW center. The installed car
phone can be used to transmit data on the
service status of your vehicle or on legally
mandated inspections directly to your
BMW center. This is the same data that is
also stored for CBS Condition Based Ser-
vice in the ignition key. Your BMW center
can then contact you, and you can make an
appointment that suits you while you are
still on the road. Your advantage is that
your BMW center can prepare in advance
for the required maintenance work. The
functions of TeleService are country-spe-
cific: the data on the service status of your
vehicle or on legally mandated inspections
is transmitted on a country-specific basis
either automatically before they fall due or
simultaneously when you call your BMW
center. Your BMW center will be glad to
provide more detailed information.
Enabling TeleService or BMW Assist
For you to be able to use the services of
TeleService or BMW Assist, these must be
enabled.
Leave the ignition key in position 1 during
the entire operation.
Control Center, for principle details, refer to
page 16:
1. Press button.
The start menu is opened
BMW Assist
BMW Assist provides you – in addition to
TeleService – with other services, e.g. the
position data of your vehicle can be trans-
ferred to the BMW Assist emergency call
center if an emergency call is started.
2. Press the controller to open the menu
3. Select "Communication interface" and
press the controller
Many functions of BMW Assist depend on
the individually agreed contract. The data
transmission, e.g. of CBS Condition Based
Service, is different in individual countries.
4. Select "BMW Service settings" and
press the controller
The subscriber agreement must be com-
pleted successfully before using the BMW
Assist services.
Requirements
The installed car phone is logged on to a
portable telephone network. This network
must be able to transmit the services.
5. Select "Service Status" and press the
controller
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Automatic service notification*
The data on the service status of your vehi-
cle or on legally mandated inspections is
transmitted automatically directly to your
BMW center prior to the due date. You can
check when the BMW center is notified.
Control Center, for principle details, refer to
page 16:
1. Open the start menu
2. Press the controller to open the menu
6. Select "Enable services" and press the
controller.
3. Select "Service" and press the control-
ler
TeleService and, if applicable, BMW
Assist is enabled; data exchange with
the service center starts.
4. Select "Service requirements" and
press the controller
Enabling takes a few minutes. The status is
displayed on the Control Display. If you
open another menu, the enable process
continues to run in the background.
5. Select "Service notification" and press
the controller.
These services are enabled.
Services offered
The following special aspects apply to the
services of TeleService and BMW Assist:
> The range of services offered is coun-
try-dependent
Breakdown assistance
> Voice contact is established or data are
transferred in dependence on the
equipment and the country. In some
countries, both are possible
You can call Roadside Assistance* of the
BMW Group should you require help in the
event of a breakdown.
Control Center, for principle details, refer to
page 16:
> The data that is transferred can be the
vehicle data, your current position or
the data of CBS Condition Based Ser-
vice.
1. Open the start menu
2. Press the controller to open the menu
3. Select "Service" and press the control-
ler
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Contact to Roadside Assistance will be
established.
Setting up contact to your BMW
center or BMW Customer Relations
You can contact your BMW center, e.g. to
arrange a service appointment.
For information related to your vehicle, call
the BMW Customer Relations.
Control Center, for principle details, refer to
page 16:
4. Select "BMW Service" and press the
controller
1. Open the start menu
2. Press the controller to open the menu
3. Select "Service" and press the control-
ler
4. Select "BMW Service" and press the
controller
5. Select the desired BMW center
> "Service Request"
> "Customer Relations"
5. Select "Roadside Assistance" and
press the controller.
6. Press the controller
7. Select "Start service" and press the
controller.
If the current position can be deter-
mined, the current vehicle location is
displayed
Contact to the desired BMW center is
established.
6. Select "Start service" and press the
controller.
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To enable roaming:
Adapting TeleService or
BMW Assist
1. Open the start menu
2. Press the controller to open the menu
Displaying and updating services
3. Select "Communication interface" and
press the controller
You will be informed about the changes in
the scope of TeleService or BMW Assist. In
this case, you should update the services.
4. Select "BMW Service settings" and
press the controller
Control Center, for principle details, refer to
page 16:
5. Select "Profile" and press the controller
6. Select "Roaming" and press the con-
troller.
Roaming is enabled.
1. Open the start menu
2. Press the controller to open the menu
3. Select "Communication interface" and
press the controller
Terminating services
If you terminate the services, your vehicle
will not be equipped to contact the BMW
Assist call center. When an emergency call
is initiated, the telephone connection to the
general emergency number is established.
4. Select "BMW Service settings" and
press the controller
5. Select "Service Status" and press the
controller.
You will be informed about the current
scope of TeleService or BMW Assist.
These services are enabled
Control Center, for principle details, refer to
page 16:
1. Open the start menu
6. Select "Update services" and press the
controller.
2. Press the controller to open the menu
3. Select "Communication interface" and
press the controller
4. Select "BMW Service settings" and
press the controller
5. Select "Service Status" and press the
controller
6. Select "Terminate services" and press
the controller.
Use of TeleService or BMW Assist is
blocked. To lift the block, re-enabling is
required, refer to page 155. This does
not affect the contractual agreements.
Roaming
So that you are able to use the services of
TeleService or BMW Assist in other coun-
tries, the foreign providers must support
them.
Automatic service notification can be dis-
abled separately. Contact your BMW cen-
ter for assistance.
In addition, the services offered must be
transmitted to your vehicle. You can do this
in the following ways:
Enable TeleService and, if applicable,
BMW Assist once again to re-establish.
> Update services
> Enable roaming.
The range of foreign services is trans-
ferred automatically. This can involve
additional costs.
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Displaying vehicle data
When TeleService or BMW Assist is acti-
vated, the colored designation, the license
plate and the vehicle identification number
of your vehicle can be displayed.
Control Center, for principle details, refer to
page 16:
1. Open the start menu
2. Press the controller to open the menu
3. Select "Communication interface" and
press the controller
4. Select "BMW Service settings" and
press the controller
5. Select "Profile" and press the control-
ler.
To adapt the color designation and the
license plate number, contact your BMW
center.
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