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EnglishCustomer Information -> Reporting Safety Defects for your Chevrolet Silverado 1500 2018-2025
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Customer Information
Customer literature publications available for
purchase include owner’s manuals, warranty
manuals, and portfolios. Portfolios include an
owner’s manual, warranty manual,
Science and Economic Development (ISED)
Canada's license-exempt RSS(s) / RSP-100 /
ICES-GEN.
If NHTSA receives similar complaints, it
may open an investigation, and if it
finds that a safety defect exists in a
group of vehicles, it may order a recall
and remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, your dealer,
or General Motors.
Operation is subject to the following two
conditions:
if applicable, and zip lock bag or pouch.
Current and Past Models
1. The device may not cause harmful
interference.
Service manuals and customer literature are
available for many GM vehicles.
2. The device must accept any interference
received, including interference that may
cause undesired operation of the device.
To contact NHTSA, you may call the
Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY: 1-800-424-9153); go
To check availability and to order, call
1-800-551-4123 Monday–Friday, 8:00 a.m.–
6:00 p.m. Eastern Time
Changes or modifications to any of these
systems by other than an authorized service
facility could void authorization to use this
equipment.
For credit card orders only (VISA,
MasterCard, or Discover), see Helm, Inc. at:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
To order by mail, write to:
Reporting Safety Defects
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
You can also obtain other information
about motor vehicle safety from
Reporting Safety Defects to the
United States Government
Plymouth, MI 48170
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA) in addition to notifying General
Motors.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe
that the vehicle has a safety defect,
notify Transport Canada immediately,
Make checks payable in U.S. funds.
Radio Frequency Statement
This vehicle uses license-exempt transmitters
/ receivers / systems that operate on a
radio frequency that complies with Part 15/
Part 18 of the Federal Communications
Commission (FCC) rules and with Innovation,
Customer Information
439
Customer Care Centre
or average speed. These modules may retain
personal preferences, such as radio presets,
seat positions, and temperature settings.
and notify General Motors of Canada
Company. Call Transport Canada at
1-800-333-0510; go to:
General Motors of Canada Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
or write to:
Cybersecurity
GM collects information about the use of
your vehicle including operational and safety
related information. We collect this
In Mexico, call 800-466-0811 or
800-508-0000.
In other Central America and Caribbean
Countries, call 52-555-901-2369.
Transport Canada
information to provide, evaluate, improve,
and troubleshoot our products and services
and to develop new products and services.
The protection of vehicle electronics systems
and customer data from unauthorized
outside electronic access or control is
important to GM. GM maintains appropriate
security standards, practices, guidelines and
controls aimed at defending the vehicle and
the vehicle service ecosystem against
unauthorized electronic access, detecting
possible malicious activity in related
Motor Vehicle Safety Directorate
Defect Investigations and Recalls
Division
80 Noel Street
Gatineau, QC J8Z 0A1
Vehicle Data Recording and
Privacy
The vehicle has a number of computers that
record information about the vehicle’s
performance and how it is driven or used.
For example, the vehicle uses computer
modules to monitor and control engine and
transmission performance, to monitor the
conditions for airbag deployment and
deploy them in a crash, and, if equipped, to
provide antilock braking to help the driver
control the vehicle. These modules may
store data to help the dealer technician
service the vehicle or to help GM improve
safety or features. Some modules may also
store data about how the vehicle is
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport
Canada) in a situation like this, notify
General Motors.
networks, and responding to suspected
cybersecurity incidents in a timely,
In the U.S., call 1-800-222-1020, or write:
coordinated and effective manner. Security
incidents could impact your safety or
compromise your private data. To minimize
security risks, please do not connect your
vehicle electronic systems to unauthorized
devices or connect your vehicle to any
unknown or untrusted networks (such as
Bluetooth, WIFI or similar technology). In
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
operated, such as rate of fuel consumption
In Canada, call 1-800-263-3777 (English) or
1-800-263-7854 (French), or write:
