Deutsch
EnglishSYNC? for your Ford Ecosport 2012-2022
SYNC™
Driving Restrictions
GENERAL INFORMATION
SYNC is an in-vehicle communications
system that works with your Bluetooth
enabled cellular phone and portable media
player. This allows you to:
For your safety, certain features are
speed-dependent and restricted when your
vehicle is traveling over 3.1 mph (5 km/h).
Safety Information
•
•
Make and receive calls.
Access and play music from your
portable music player.
WARNING: Driving while
distracted can result in loss of vehicle
control, crash and injury. We strongly
recommend that you use extreme
caution when using any device that may
take your focus off the road. Your
primary responsibility is the safe
operation of your vehicle. We
•
Use 911 Assist or Emergency Assistance
and applications via SYNC AppLink.*
•
•
Access phonebook contacts and music
using voice commands.
Stream music from your connected
phone.
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
•
•
Text message.
Use the advanced voice recognition
system.
•
Charge your USB device (if your device
supports this).
*These features are not available in all
markets and may require activation.
Available AppLink enabled apps vary by
market.
When using SYNC:
•
Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.
Make sure that you review your device's
manual before using it with SYNC.
Support
SYNC support is available at your regional
•
•
Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's manual for further information.
Ford website. See SYNC™
Troubleshooting (page 310).
Why do I need a SYNC owner account?
Do not attempt to service or repair the
system. See an authorized dealer.
•
Essential for keeping up with the latest
software downloads available for
SYNC.
Privacy Information
When a cellular phone is connected to
SYNC, the system creates a profile within
your vehicle that is linked to that cellular
phone. This profile is created in order to
offer you more cellular features and to
operate more efficiently. Among other
•
Access to customer support for any
questions you may have.
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things, this profile may contain data about
court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
your cellular phone book, text messages
(read and unread), and call history,
including history of calls when your cellular
phone was not connected to the system.
In addition, if you connect a media device,
the system creates and retains an index of
supported media content. The system also
records a short development log of
approximately 10 minutes of all recent
system activity. The log profile and other
system data may be used to improve the
system and help diagnose any problems
that may occur.
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the section on 911 Assist.
See SYNC™Applications and Services
(page 306).
This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is around you.
The cellular profile, media device index,
and development log will remain in the
vehicle unless you delete them and are
generally accessible only in the vehicle
when you connect the cellular phone or
media player. If you no longer plan to use
the system or the vehicle, we recommend
you perform a Master Reset to erase all
stored information.
Initiating a Voice Session
Press the voice button. A list of
available voice commands
appears in the display.
No one can access system data without
special equipment and access to the
vehicle's SYNC module. Ford Motor
Company and Ford of Canada will not
access the system data for any purpose
other than as described absent consent, a
Global Voice Commands
These voice commands are always
available. You can say them at any time.
Global voice commands
Help
Gives you available commands you can use
on the current screen.
List of Commands
Cancel
Gives you a list of possible voice
commands.
This command ends the voice session. You
can also cancel a session by pressing seek
up, seek down, or holding the voice button
for two or more seconds.
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Helpful Hints
System Interaction and Feedback
•
Make sure the interior of your vehicle is
as quiet as possible. Wind noise from
open windows and road vibrations may
prevent the system from correctly
recognizing spoken commands.
The system provides feedback through
audible tones, prompts, questions and
spoken confirmations depending on the
situation and the chosen level of
interaction. You can customize the voice
recognition system to provide more or less
instruction and feedback.
•
Before giving a voice command, wait
for the system announcement to finish,
followed by a single tone. Any
The default setting is to a higher level of
interaction in order to help you learn to use
the system. You can change these settings
at any time.
command spoken before this does not
register with the system.
•
•
Speak naturally, without long pauses
between words.
Adjusting the Interaction Level
You can interrupt the system at any
time while it is speaking by pressing the
voice button. You can cancel a voice
session by pressing and holding the
voice button.
Press the voice button. When
prompted, say:
Voice Command
Voice Settings
Action and Description
Then either of the following:
Interaction Mode Standard
Provides more detailed interaction and
guidance. (Recommended for first time
users.)
Interaction Mode Advanced
Provides less audible interaction and guid-
ance.
Phone Confirmation
Using phone confirmations the system
asks you to verify before placing any calls.
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To adjust this setting press the voice button, when prompted say:
Voice Command
Action and Description
Voice Settings
Then any of the following:
Phone Confirmation Off
When enabled, this feature will prompt you
to confirm any voice initiated call command
prior to the call being placed.
Phone Confirmation On
The system will make a best guess; you
may still occasionally be asked to confirm
settings.
Note: Make sure to switch on the ignition
and the radio. Shift the transmission into
park (P) for automatic transmission or first
gear for manual transmission.
USING SYNC™ WITH YOUR
PHONE
Using the Audio System
Note: To scroll through the menus, press
the up and down arrows on your audio
system.
1. Make sure to switch on your phone's
Bluetooth feature before starting the
search. See your device's manual if
necessary.
Hands-free calling is one of the main
features of SYNC. While the system
supports a variety of features, many are
dependent on your cellular phone's
functionality. At a minimum, most cellular
phones with Bluetooth wireless technology
support the following functions:
•
•
•
•
•
•
Answering an incoming call.
Ending a call.
Dialing a number.
Redialing.
Call waiting notification.
Caller ID.
2. Press the Settings button.
3. Select Bluetooth from the menu.
4. Press the OK button.
5. Select the option to add. This starts
the pairing process.
Other features, such as text messaging
using Bluetooth and automatic phonebook
download, are phone-dependent features.
6. When a message to begin pairing
appears in the audio display, search for
SYNC on your device.
Depending on your phone's capability and
your market, the system may prompt you
with questions, such as setting the current
phone as the primary phone and
Pairing a Phone
Wirelessly pairing your phone with SYNC
allows you to make and receive hands-free
calls.
downloading your phonebook.
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Using Voice Commands
Accessing Features through the
Phone Menu
Make sure to switch on your
phone's Bluetooth feature
before starting the search. See
your device's manual if necessary.
You can access your call history,
phonebook, sent text messages, as well
as access phone and system settings.
1. Press the PHONE button to enter the
Press the voice button and when
prompted say:
phone menu.
2. Scroll through the menu to view
contacts, text messages, and the
phone dialer.
Voice Command
Action and Descrip-
tion
Pair Phone
Follow the instruc-
tions on the audio
display.
SYNC™ APPLICATIONS AND
SERVICES
•
911 Assist: Can alert 911 in the event of
Phone Voice Commands
an emergency.
Press the voice button. You can
•
SYNC AppLink: Allows you to connect
to and use certain applications (if your
phone is compatible).
do things like place a phone call
and access text messages.
When prompted, say a command. See the
following table for examples of
commands.
These features may require activation.
Available AppLink enabled apps vary by
market.
Voice Command
___ List of Commands
Help
911 Assist
WARNING: Unless the 911 Assist
setting is set on before a crash, the
system will not dial for help which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash.
Call ___
Dial ___
Text Messages
WARNING: Do not wait for 911
Assist to make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time which could increase the
risk of serious injury or death after a
crash. If you do not hear 911 Assist within
five seconds of the crash, the system or
phone may be damaged or
__ is a dynamic listing, meaning that it
could be the name of anything, such as a
contact or phone number.
Phone Controls
Use the phone buttons on your steering
wheel to answer, reject, or hang up a call.
non-functional.
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Setting 911 Assist On or Off
Press the Settings button then select:
WARNING: Always place your
phone in a secure location in your vehicle
so it does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly.
Menu
Action and Description
Item
911 Assist Select the desired option, on
or off.
To make sure that 911 Assist works
properly:
Note: The SYNC 911 Assist feature must be
set on before the incident.
•
SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
Note: The SYNC 911 Assist feature only
operates in the U.S., Canada or in a territory
in which 911 is the emergency number.
Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user switches 911 Assist to on
or off, that setting applies for all paired
phones. If 911 Assist is switched off, either
a voice message plays or a display message
or an icon comes on when your vehicle is
started and after a previously paired phone
connects.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone.
See SYNC™ (page 302). Important
information about airbag deployment is in
•
•
The 911 Assist feature must be set on
before the incident.
You must pair and connect a Bluetooth
enabled and compatible cell phone to
SYNC.
•
A connected Bluetooth enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
•
•
A connected Bluetooth enabled phone
must have adequate network coverage,
battery power and signal strength.
The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (the triggers for 911
Assist). If a connected cell phone sustains
damage or loses its connection to SYNC
during a crash, SYNC searches for and tries
to connect to a previously paired cell
phone; SYNC then attempts to call the
emergency services.
Important information about the fuel pump
shut-off is in this chapter.
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Before making the call:
SYNC Mobile Apps
•
SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
The system enables voice and steering
wheel control of SYNC AppLink enabled
smartphone apps. When an app is running
through AppLink, you can control main
features of the app through voice
•
SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel".
commands and steering wheel controls.
Note: You must pair and connect your
smartphone to SYNC to access AppLink.
Note: Android users need to connect the
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle are
able to talk with the operator. Be prepared
to provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
phone to SYNC using Bluetooth.
Note: For information on available apps,
supported smartphone devices and
troubleshooting tips please visit the Ford
website
Note: Availability of SYNC AppLink enabled
Apps will vary by region.
Note: Make sure you have an active account
for the app that you have downloaded.
Some apps work automatically with no
setup. Other apps want you to configure
your personal settings and personalize your
experience by creating stations or favorites.
We recommend you do this at home or
outside of your vehicle.
911 Assist May Not Work If
•
•
•
Your cellular phone or 911 Assist
hardware sustains damage in a crash.
The vehicle's battery or the SYNC
system has no power.
The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
To Access Using the SYNC Menu
Press the Mobile Apps button to access
911 Assist Privacy Notice
the menu on-screen. Then select:
When you switch on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
Menu
Item
Action and Description
Find
Scroll through the list of
available applications and
select a particular app.
Mobile
Apps
Note: If you cannot find a compatible SYNC
AppLink app, make sure the required app is
running on the mobile device.
appropriate emergency services. If you do
not want to disclose this information, do
not switch the feature on.
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To Access Using Voice Commands
Press the voice button, then when prompted say:
Voice Command
Action and Description
Mobile Applications
Say the name of the application after the tone.
The app should start. When an app is running through SYNC, you
can press the voice button and speak commands specific to the
app, for example "Play Playlist Road Trip".
List Applications
Find Applications
SYNC lists all of the currently available mobile apps.
Searches your connected mobile device for SYNC-compatible
mobile apps.
Help
Use this command to discover the available voice commands.
•
•
To allow your vehicle to provide
location information, including: GPS
and speed.
App Permissions
App permissions are organized by groups.
You can grant these group permissions
individually. You can change a permission
group status any time when not driving, by
using the settings menu.
When you launch an app using SYNC, the
system may ask you to grant certain
permissions, for example:
To allow the app to send push
notifications using the vehicle display
and voice capabilities while running in
a background state. Push notifications
may be particularly useful for news or
location based apps.
Note: You only need to grant permissions
the first time you use an app with SYNC.
•
To allow your vehicle to provide vehicle
information to the app such as, but not
limited to: Fuel level, fuel economy, fuel
consumption, engine speed, rain
sensor, odometer, VIN, external
Note: Ford is not responsible or liable for
any damages or loss of privacy relating to
usage of an app, or dissemination of any
vehicle data that you approve Ford to
provide to an app.
temperature, gear position, tire
pressure, and head lamp status.
Enabling SYNC Mobile Apps
•
To allow your vehicle to provide driving
characteristic information such as, but
not limited to: MyKey, seat belt status,
engine revolutions per minute, gear
position, braking events, steering wheel
angle, and accelerator pedal position.
In order to enable mobile apps, SYNC
requires user consent to send and receive
app authorization information and updates
using the data plan associated with the
connected device.
Data is sent to Ford in the United States
through the connected device. The
information is encrypted and includes your
VIN, SYNC module number, anonymous
usage statistics and debugging
information. Updates may take place.
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Note: You must enable mobile apps for
each connected device the first time you
select a mobile app using the system.
Command
___ List of Commands
Help
Note: Standard data rates apply. Ford is
not responsible for any additional charges
you may receive from your service provider,
when your vehicle sends or receives data
through the connected device. This includes
any additional charges incurred due to
driving in areas when roaming out of a home
network.
Pause
Play
Next Track
Previous Track
AM ___
USING SYNC™ WITH YOUR
MEDIA PLAYER
FM ___
SYNC supports digital media sources
including: iPod, Bluetooth devices, and
most USB drives. SYNC also supports
audio formats, such as MP3, WMA, WAV
and ACC.
CD Player
Sirius Channel ___
USB
Bluetooth Audio
Media Sources
The AUX or MEDIA button allows you to
__ is a dynamic listing, meaning that it
could be the name of anything, such as an
artist, station, or media source.
view and select available media sources.
Press the AUX or MEDIA button to view
your sources. Use the directional arrows
and OK button to select your source. You
can also use the steering wheel audio
controls.
SYNC™ TROUBLESHOOTING
Your SYNC system is easy to use. However,
should questions arise, see the tables
below.
Audio Voice Commands
Press the voice button. You can
do things like play a specific song
or album, skip to the next song,
or tune to a radio station. When prompted,
say a command. See the following table
for example commands. Not all
commands may be available on your
vehicle.
Use your regional Ford website at any time
to check your phone's compatibility,
register your account and set preferences
as well as access a customer
representative via an online chat (during
certain hours).
Market
Website(s)
North America
www.SYNCMyRide.com
maroute.ca
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Phone issues
Issue
Possible cause(s)
Possible solution(s)
The audio control settings Review your phone's manual
There is excessive back-
ground noise during a phone
call.
on your phone may be
affecting SYNC perform-
ance.
about audio adjustments.
Try turning off the device,
resetting the device,
During a call, I can hear the
other person but they
cannot hear me.
This may be a possible
phone malfunction.
removing the device's
battery, then trying again.
Go to the website to review
your phone's compatibility.
This is a phone-dependent
feature.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
SYNC is not able to down-
load my phonebook.
Try pushing your phonebook
contacts to SYNC by using
the Add Contacts feature.
This may be a possible
phone malfunction.
Use the SYNCmyphone
feature available on the
website.
Try pushing your phonebook
contacts to SYNC by using
the Add Contacts feature.
If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
The system says Phonebook
Downloaded but the
This may be a limitation on
your phone's capability.
phonebook in SYNC is
empty or missing contacts.
Remove any pictures or
special ring tones associ-
ated with the missing
contact.
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SYNC™
Phone issues
Issue
Possible cause(s)
Possible solution(s)
Depending upon your phone,
you may have to grant SYNC
permission to access your
phonebook contacts. Make
sure to confirm when
prompted by your phone
during the phonebook
download.
Go to the website to review
your phone's compatibility.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
This is a phone-dependent
feature.
Try deleting your device
from SYNC, deleting SYNC
from your device and trying
again.
I am having trouble
connecting my phone to
SYNC.
Check the security and auto
accept and prompt always
settings relative to the SYNC
Bluetooth connection on
your phone.
This may be a possible
phone malfunction.
Update your device's firm-
ware.
Turn off the Auto phone-
book download setting.
This is a phone-dependent Go to the website to review
feature.
your phone's compatibility.
Text messaging is not
working on SYNC.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
I cannot return to the Phone
menu when selecting a
contact.
You are on the Select a
Character screen.
Press the Phone button to
return to the Phone menu.
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USB and media issues
Possible cause(s)
Issue
Possible solution(s)
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
Make sure you are using the
manufacturer's cable.
I am having trouble
This may be a possible
device malfunction.
Make sure you insert the
USB cable correctly into the
device and the USB port.
connecting my device.
Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.
SYNC does not recognize
my device when I turn on the This is a device limitation.
car.
Review the device compatib-
ility chart on the SYNC
website to confirm your
phone supports the
Bluetooth audio streaming
function.
This is a phone-dependent
feature.
Bluetooth audio does not
stream.
Make sure you correctly
connect the device to SYNC,
and that you have pressed
play on your device.
The device is not connected.
Your music files may not
SYNC does not recognize
music that is on my device.
contain the correct artist,
song title, album or genre
information.
Make sure that all song
details are populated.
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USB and media issues
Possible cause(s)
Issue
Possible solution(s)
The file may be corrupted.
Some devices require you to
change the USB settings
from mass storage to MTP
class.
The song may have copy-
right protection, which does
not allow it to play.
Switch radio bands and
return to Sirius or switch the
feature off. You can then
change the Sirius station
using the directional
buttons.
I cannot change the Sirius
station.
Sirius Replay is active.
Voice command issues
Possible cause(s)
Issue
Possible solution(s)
Review the phone voice
commands and the media
voice commands at the
beginning of their respective
sections.
You may be using the wrong
voice commands.
SYNC does not understand
what I am saying.
After pressing the voice icon,
wait until after the tone
sounds and Listening
You may be speaking too
soon or at the wrong time.
appears before saying a
command. Any command
spoken before this does not
register with the system.
Review the media voice
commands at the beginning
of the media section.
You may be using the wrong
voice commands.
Say the song or artist
exactly as listed. If you say
"Play Artist Prince", the
SYNC does not understand
the name of a song or artist.
You may be saying the
name differently than the system does not play music
way you saved it.
by Prince and the Revolution
or Prince and the New
Power Generation.
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Voice command issues
Possible cause(s)
Issue
Possible solution(s)
Make sure you are saying the
complete title, such as
"California remix featuring
Jennifer Nettles".
If the song titles are in all
CAPS, you have to spell
them. LOLA requires you to
say "L-O-L-A".
The system may not be
reading the name the same
way you are saying it.
Do not use special charac-
ters in the title. The system
does not recognize them.
Review the Phone voice
commands at the beginning
of the phone section.
Make sure you are saying the
contacts exactly as they are
listed. For example, if you
save a contact as Joe
Wilson, say "Call Joe
Wilson".
You may be using the wrong
voice commands.
SYNC does not understand
or is calling the wrong
contact when I want to
make a call.
Using the SYNC phone
menu, open the phonebook
and scroll to the name
SYNC is having trouble
understanding. SYNC will
read the name to you, giving
you some idea of the
pronunciation SYNC is
expecting.
You may be saying the
name differently than the
way you saved it.
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Voice command issues
Possible cause(s)
Issue
Possible solution(s)
The system works better if
you list full names, such as
"Joe Wilson" rather than
"Joe".
The system may not be
reading the name the same
way you are saying it.
Contacts in your phonebook Do not use special charac-
may be very short and ters, such as 123 or ICE, as
similar, or they may contain the system does not recog-
special characters.
nize them.
If a contact is in CAPS, you
have to spell it. JAKE
requires you to say "Call J-
A-K-E".
Your phonebook contacts
may be in CAPS.
AppLink issues
Issue
Possible cause(s)
Possible solution(s)
Ensure you have a compat-
ible smartphone; an Android
with OS 2.3 or higher or an
iPhone 3GS or newer with
iOS 5.0 or higher. Addition-
ally, ensure your phone is
paired and connected to
SYNC in order to find
AppLink Mobile Applica-
tions: When I select "Find An AppLink capable phone
New Apps," SYNC does not is not connected to SYNC.
find any applications.
AppLink-capable apps on
your device. iPhone users
must also connect to
SYNC's USB port with an
Apple USB cable.
Ensure you have down-
loaded and installed the
latest version of the app
AppLink-enabled apps are
My phone is connected, but
not installed and running on from your phone's app store.
I still cannot find any apps.
your mobile device.
Ensure the app is running on
your phone. Some apps
require you to register or
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-Printing
SYNC™
AppLink issues
Issue
Possible cause(s)
Possible solution(s)
login on the app on the
phone before using them
with AppLink. Also, some
may have a "Ford SYNC"
setting, so check the app's
settings menu on the phone.
Closing and restarting apps
may help SYNC find the
application if you cannot
discover it inside the vehicle.
On an Android device, if
apps have an "Exit' or 'Quit'
option, select that then
restart the app. If the app
does not have that option,
you can also manually
"Force Close" the app by
going to the phone's settings
menu, selecting 'Apps.' then
finding the particular app
and choosing 'Force stop.'
Don't forget to restart the
app afterwards, then select
"Find New Apps" on SYNC.
Sometime apps do not
My phone is connected, my properly close and re-open
app(s) are running, but I still their connection to SYNC,
cannot find any apps.
over ignition cycles, for
example.
On an iPhone with iOS7+, to
force close an app, double
tab the home button then
swipe up on the app to close
it. Tab the home button
again, then select the app
again to restart it. After a
few seconds, the app should
then appear in SYNC's
Mobile App's Menu.
My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.
There is a Bluetooth bug on Reset the Bluetooth on your
some older versions of the phone by turning it off and
Android operating system then turning Bluetooth back
that may cause apps that on. If you are in your vehicle,
were found on your previous
SYNC should be able to
vehicle drive to not be found automatically re-connect to
again if you have not turned your phone if you press the
off Bluetooth.
"Phone" button.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-Printing
SYNC™
AppLink issues
Issue
Possible cause(s)
Possible solution(s)
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
My iPhone phone is
connected, my app is
running, I restarted the app
but I still cannot find it on
SYNC.
The USB connection to
SYNC may need to be reset.
Try increasing the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
I have an Android phone. I
found and started my media
app on SYNC, but there is no
sound or the sound is very
low.
The bluetooth volume on
the phone may be low.
Some Android devices have Force close or uninstall the
a limited number of apps you do not want SYNC
bluetooth ports apps can to find. If the app has a "Ford
I can only see some of the use to connect. If you have SYNC" setting, disable that
AppLink apps running on my more AppLink apps on your setting in the app's settings
phone listed in SYNC's
Mobile Apps Menu.
phone than the number of
available Bluetooth ports,
you will not see all of your
apps listed in SYNC's mobile
apps menu.
menu on the phone.
SYNC System Reset
The SYNC system in your vehicle has System Reset feature that can be performed if
the function of a SYNC feature is lost. This reset is intended to restore functionality and
will not erase any information previously stored in the system (Such as paired devices,
phonebook, call history, text messages, or user settings). To perform a System Reset,
press and hold the Seek Up (>>) button while pressing and holding the Radio Power
button. Release both buttons after 2-3 seconds. Please allow a few minutes for the
reset to complete. After a few minutes has passed you can resume using the SYNC
system.
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