Deutsch
EnglishSYNC? 3 for your Ford Ecosport 2012-2022
SYNC™ 3
Getting to Know Your System
GENERAL INFORMATION
The SYNC 3 system allows you to interact
with a variety of features using the
touchscreen and voice commands. By
integrating with your Bluetooth-enabled
phone, the touchscreen provides easy
interaction with audio, multimedia, climate
control, navigation, and your phone's SYNC
AppLink.
WARNING: Driving while
distracted can result in loss of vehicle
control, crash and injury. We strongly
recommend that you use extreme
caution when using any device that may
take your focus off the road. Your
primary responsibility is the safe
operation of your vehicle. We
Using the Touchscreen
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
To operate the touchscreen, you can
simply touch the item or option that you
want to select. The button highlights when
you select it.
The SYNC 3 layout allows you to quickly
select the feature you wish to use.
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SYNC™ 3
Item
Menu Item
Action and Description
A
Status Bar
This bar displays icons and messages pertaining to current
system activities including climate settings, voice
commands and phone functions such as text messages.
B
C
Home
Clock
This button is available on the main screens. Pressing it
takes you to the home screen view.
This shows the current time. You can set the clock manually
or have it controlled by the vehicle's GPS location. See
Settings (page 355).
D
E
Outside
This displays the current outside temperature.
Temperature
Feature Bar
You can touch any of the buttons on this bar to select a
feature.
The Status Bar
The touchscreen allows you quick access
to all of your comfort, navigation,
communication and entertainment
options. Using the status and feature bar
you can quickly select the feature you want
to use.
Note: Your system is equipped with a
feature that allows you to access and
control audio features for 10 minutes after
you switch the ignition off (and no doors
open).
Additional icons also display in the status
bar depending on market, vehicle options
and current operation. If a feature is not
active, the icon does not display. Certain
icons may move to the left or right
depending on what options are active.
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SYNC™ 3
Callout
Item
Description
A
Microphone Mute This icon displays when your phone's microphone is
muted. A caller cannot hear you.
B
C
Mute
This icon displays when the audio system is muted.
Download
This icon displays when SYNC 3 has received a soft-
ware update. Pressing the icon will show more details
about the new software.
D
E
Wi-Fi
This icon displays when the system is connected to
a Wi-Fi network.
Wi-Fi in Range
This icon displays when an available Wi-Fi network
is within range.
F
Roaming
This icon displays when your cell phone is roaming.
G
Text Message
This icon displays when you receive a text message
on your phone.
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SYNC™ 3
Callout
Item
Description
H
I
911 Assist Off
This icon displays when 911 Assist is set to off and
your phone is connected to SYNC.
Bluetooth Alert
Bluetooth
This icon displays when there is an active Bluetooth
alert.
J
This icon displays to show an active Bluetooth
connection.
Messages may also appear in the status
bar to provide you with notifications. You
can select the message to view the
associated feature.
Feature Bar
Feature Bar Item
Functions
Audio
Allows you to control the media playing in
your vehicle. You can control all audio
features including AM, FM and satellite
radio and media streaming over a Bluetooth
device or through a USB connection.
Phone
Allows you to make calls, receive calls, and
access the phonebook of your connected
device.
Navigation
Allows you to see your vehicle's location on
a virtual road map, get driving directions to
your destination and find points of interest
along your route.
(If equipped)
Apps
Connect and control SYNC 3 compatible
apps running on your iPhone or Android
device. Also, access built-in additional
features such as SiriusXM Traffic and Travel
Link (if equipped).
Settings
You can customize your system with
various settings for the touchscreen display,
feature preferences, and how you want to
interact with your vehicle.
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SYNC™ 3
Cleaning the Touchscreen
SEEK NEXT:
•
While in radio mode, press to seek
between memory presets or press and
hold to fast seek.
You can remove fingerprints with a dry,
clean, soft cloth.
If dirt or fingerprints are still on the screen,
apply a small amount of alcohol to the
cloth and try to clean it again.
•
While in USB, Bluetooth Audio or CD
mode, press to seek between songs or
press and hold to fast seek.
Note: Do not use detergent or any type of
SEEK PREVIOUS:
solvent to clean the touchscreen.
•
While in radio mode, press to seek
between memory presets or press and
hold to fast seek.
Note: Do not pour or spray alcohol onto the
touchscreen.
•
While in USB, Bluetooth Audio or CD
mode, press to seek between songs or
press and hold to fast seek.
Using Voice Recognition
Using voice commands allows you to keep
your hands on the wheel and eyes on the
road. The system provides feedback
through audible tones, prompts, questions
and spoken confirmations depending on
the situation and the chosen level of
interaction (voice settings).
The system also asks short questions
(confirmation prompts) when it is not sure
of your request or when there are multiple
possible responses to your request.
When using voice commands, words and
icons may appear in the status bar
indicating the status of the voice command
session. See Using Voice Recognition
(page 327).
PHONE ACCEPT: Press to answer a call
or switch between calls.
PHONE REJECT: Press to end a call or
reject an incoming call.
Note: On some models, SEEK NEXT may
be combined with PHONE REJECT and
SEEK PREVIOUS may be combined with
PHONE ACCEPT.
See Steering Wheel (page 71).
Using Your Bezel Controls
Depending on your vehicle and option
package, you may also have these controls
on your instrument panel:
•
Power or VOL: Press to switch the
audio system on and off, or turn to
adjust the volume.
Depending on your vehicle and option
package, you can use different controls on
your steering wheel to interact with the
touchscreen system in different ways.
•
•
•
•
•
Sound Settings: Press to access the
audio settings.
Seek: Press to seek through radio
VOL: Control the volume of audio output.
stations or audio tracks.
Voice: Press to start a voice session. Press
again to stop the voice prompt and
immediately begin speaking. Press and
hold to end a voice session.
Play or Pause: Press to either play or
pause a track.
Tune: Turn to manually tune radio
stations.
Display: Press to switch the display on
or off.
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SYNC™ 3
•
Do not leave playing devices in your
Safety Information
vehicle during extreme conditions as it
could cause them damage. See your
device's user guide for further
information.
WARNING: Driving while
distracted can result in loss of vehicle
control, crash and injury. We strongly
recommend that you use extreme
caution when using any device that may
take your focus off the road. Your
primary responsibility is the safe
operation of your vehicle. We
•
For your safety, some SYNC 3 functions
are speed-dependent. Their use is
limited to when your vehicle is traveling
at speeds under 3 mph (5 km/h). Make
sure that you review your device's
manual before using it with SYNC 3.
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
Speed-restricted Features
Some features of this system may be too
difficult to use while your vehicle is moving
so they are restricted from use unless your
vehicle is stationary.
•
Screens crowded with information,
such as Point of Interest reviews and
ratings, SiriusXM Traffic and Travel Link
sports scores, movie times or ski
conditions.
•
•
Do not attempt to service or repair the
system. Have an authorized dealer
check your vehicle.
Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.
•
•
Any action that requires you to use a
keyboard is restricted, such as entering
a navigation destination or editing
information.
All lists are limited so the user can view
fewer entries (such as phone contacts
or recent phone call entries).
See the following table for more specific
examples.
Restricted features
Pairing a Bluetooth phone.
Cellular Phone
Browsing of list entries is limited for phone contacts and
recent phone calls.
System Functionality
Editing the keypad code.
Enabling Valet Mode.
Editing settings while the rear view camera or active park
assist are active (If equipped).
Wi-Fi
Editing Wi-Fi settings.
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SYNC™ 3
Restricted features
Editing the list of wireless networks.
Connecting to a new Wi-Fi network.
Viewing received text messages.
Using the keyboard to enter a destination.
Text Messages
Navigation
Adding or editing Navigation Favorites entries or Avoid
Areas.
•
•
FCC: LHJ-FANW
IC: 2807E-FANW
Creating an Owner Account
Why do I need an owner account?
Updating Your System
You can choose to download the update
onto a USB drive or use Wi-Fi to deliver
automatic updates.
•
•
•
Essential for keeping up with the latest
software and connected features.
Access to customer support for any
questions you may have.
Maintain account permissions.
USB Updates
To use the USB update you need to log
into your owner account and visit the SYNC
software update page.
Visit the website to sign up and register.
Website
Website
FordPass™ Connect(If Equipped)
With a FordPass-equipped vehicle, you can
use FordPass to track your vehicle’s
location and remotely access vehicle
features such as start, lock and unlock and
vehicle status including fuel level and
approximate mileage. You can also
schedule specific times to remotely start
your vehicle so it is ready to hit the road as
soon as you are. FordPass is an optional
feature on select vehicles. FordPass is
available through a free download via the
Apple App Store® or Google Play™.
Message and data rates may apply.
Services may be limited by mobile phone
network coverage area.
The website notifies you if an update is
available. You can then select to download
the update.
You will need an empty USB drive. Please
check the website for minimum
requirements. Once you have inserted the
USB drive into your computer, choose to
start the download. Follow the instructions
provided to download the files to the USB
drive.
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SYNC™ 3
To install the update in your vehicle,
You must also give the system permission
to update automatically. Upon vehicle
delivery, the System asks you if you would
like to use the automatic update feature.
If you agree to automatic updates, you can
press OK to confirm. If this selection does
not appear upon vehicle delivery you can
access it through the General Settings.
See Settings (page 355). You can also
remove anything that is plugged in the USB
ports on the media hub and plug in the
USB drive containing the update. When
the USB drive is plugged in, the installation
should begin immediately. After a
successful installation, the update is
available the next time the vehicle is
started.
The installation of most files occurs in the
background, and does not interrupt your
use of the system. Navigation updates
cannot be installed in the background,
because the files are too large.
Menu Item
Please refer to the website for any further
actions.
Settings
Updating Over Wi-Fi
To update your System over Wi-Fi your
vehicle must be within the range of a Wi-Fi
access point. Data rates may apply.
Automatic
System
From this menu, you can
enable automatic updates.
If you have not done so
already, the system
Updates
prompts you to set up a
Wi-Fi connection when you
enable this feature.
To enable automatic updates using
Wi-Fi, select:
Menu Item
When Wi-Fi and automatic updates are
enabled, your system checks for software
updates periodically. If a new version is
available, it downloads at that time.
Software downloads can take place for up
to 30 minutes after you have switched your
vehicle off. The updates do not interrupt
the normal use of your SYNC 3 system. If
a download does not complete for any
reason, the download continues where it
left off at the next Wi-Fi connected
Settings
Wi-fi & Hotspot
System Wi-Fi
Available
Wi-Fi
You can then select your
Wi-Fi network. You may
have to enter the security
code if the network is
secured. The system
Networks
opportunity. Upon activation of an update,
a banner displays on the touchscreen
indicating the system update. Select the
icon to see more detail. This icon displays
for two ignition cycles.
confirms when it has
connected to the network.
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SYNC™ 3
The cellular profile, media device index,
To switch this feature off:
Menu Item
and diagnostic log remain in your vehicle
unless you delete them and are generally
accessible only in your vehicle when the
cellular phone or media player is
connected.
Settings
Automatic
System
In this menu selection, you
If you sell or transfer your vehicle, we
recommend you perform a Master Reset
to erase all stored information. You can
find more information about the Master
Reset in General Settings. See Settings
(page 355). System data cannot be
accessed without special equipment and
Ford Motor Company and Ford of Canada
do not access the system data for any
purpose other than as described absent
consent, a court order, or where required
by law enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
can change the selection
for automatic updates to
OFF.
Updates
Support
The SYNC support team is available to
help you with any questions you are not
able to answer on your own.
Monday-Saturday, 8:30am-8:00pm EST.
Sunday, 10:30am-7:30pm EST.
United States: 1-800-392-3673.
Canada: 1-800-565-3673.
Times are subject to change due to
independently of Ford Motor Company and
Ford of Canada.
holidays.
Privacy Information
USING VOICE RECOGNITION
When you connect a cellular phone to
SYNC 3, the system creates a profile within
your vehicle that links to that cellular
phone. This profile helps in offering you
more cellular features and operating more
efficiently. Among other things, this profile
may contain data about your cellular
phone book, text messages (read and
unread), and call history, including history
of calls when your cell phone was not
connected to the system. In addition, if you
connect a media device, the system
The SYNC 3 system allows you to use voice
commands, to control features like audio
and phone. By using voice commands, you
can keep your hands on the wheel and your
eyes on the road.
You can access each feature controlled by
SYNC 3 through a variety of commands.
To activate the SYNC 3 voice
commands push the voice
button on the steering wheel and
wait for the prompt.
creates and retains an index of supported
media content. The system also records a
short diagnostic log of approximately 10
minutes of all recent system activity. The
log profile and other system data may be
used to improve the system and help
diagnose any problems that may occur.
___ is a dynamic listing, meaning that it can
be the name of anything, such as artist, the
name of contact or number. The context
and the description of the command tell
you what to say for this dynamic option.
There are some commands that work for
every feature, these commands are:
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SYNC™ 3
Voice Command
Main Menu
Action and Description
Brings you to the main menu.
Go back
Returns you to the previous screen.
Ends the voice session.
Cancel
List of Commands
Gives you a list of possible voice commands.
___ List of Commands You can name any feature and the system gives a list of
commands available for the feature. For example, you could
say:
Phone List of Commands
Navigation List of Commands
Next Page
Previous Page
Help
You can use this command to view the next page of options on
any screen where multiple pages of choices are given.
You can use this command to view the previous page of options
on any screen where multiple pages of choices are given.
Gives you available commands you can use on the current
screen.
Audio Voice Commands
Included here are some of the most
popular commands for each SYNC 3
feature.
___ is a dynamic listing, meaning that for
audio voice commands it can be the name
of a Sirius channel or a channel number, a
radio frequency number, or the name of a
artist, album, song or a genre.
To control the media features, press the voice button and when prompted, say:
Voice command
Description
Sirius Channel ___
*
You can say the Sirius channel name or number
such as "Sirius channel 16".
You can also turn to a Sirius channel by saying the channel's name, such as "The Pulse".
AM ___
Allows you to tune to a specific FM or AM
frequency such as "88.7 FM" or "1580 AM".
FM ___
FM ___ HD ___
*
Allows you to tune to a specific HD frequency
such as “88.7 FM HD 1”.
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SYNC™ 3
Voice command
Bluetooth Audio
Description
Allows you to listen to music on your Bluetooth-
connected device.
USB
Allows you to listen to music on your USB
connected device.
Play Genre ___
Play Playlist ___
Play Artist ___
Play Album ___
Play Podcast ___
Play Song ___
For USB audio only, you can say the name of an
artist, album, song or a genre to listen to that
selection. Your system must finish indexing
before this option is available. For example, you
could say "Play artist, The Beatles" or "Play song,
Penny Lane".
Play Audiobook ___
Browse ___
For USB audio only, you can say the name of an
artist, album, or a genre to browse by that selec-
tion. Your system must finish indexing before this
option is available. For example you can say
"Browse The Beatles" or "Browse folk".
* This option may not be available in all markets or may require a subscription.
Phone Voice Commands
Pairing a Phone
You can use voice commands to connect
your Bluetooth-enabled phone to the
system.
To pair your phone, press the voice button and when prompted, say:
Voice command
Description
Pair Phone
Follow the on-screen instructions to complete the pairing
process. See Settings (page 355).
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SYNC™ 3
Making Calls
___ is a dynamic listing, meaning that for
phone voice commands it can be the name
of the contact you wish to call or the digits
you want to dial.
Press the voice button and say a command similar to the following:
Voice command
Description
Call ___
Allows you to call a specific contact from your phonebook
such as "Call Jenny".
Call ___ at ___
Dial ___
Allows you to call a specific contact from your phonebook
at a specific location such as "Call Jenny at Home".
Allows you to dial a specific number such as “Dial 867-5309”.
Please make sure that you are saying the
contact name exactly as it appears in your
contact list.
Once you have provided the digits of the phone number, you can say the following
commands:
Voice Command
Description
<0-9>
If the full number was not entered with the first command, you
can continue saying the number.
Dial
Tells SYNC 3 to make the phone call.
Delete
Clear
Tells SYNC 3 to erase the last block of digits stated.
Tells SYNC 3 to erase the entire number.
Text Message Voice Commands
To access text message options, press the voice button and say:
Voice command
Description
Listen to Message
Listen to text message ___
Reply to Message
You can say the number of the message you
would like to hear.
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SYNC™ 3
commands to set a destination or find a
Navigation Voice Commands(If
point of interest.
Equipped)
___ is a dynamic listing, meaning that for
navigation voice commands it can be a POI
category or an address.
Setting a Destination
You can use any of the following
You can find an address, a point of interest (POI), or search for points of interest
by category:
Voice command
Find an Address
Find a ___
Description
Allows you to enter the address search functionality.
State the name of the POI category you would like to search for
such as "Find restaurants".
Find POI
Allows you to enter the POI search functionality.
Find Intersection
Allows you to enter the intersection search functionality.
Destination Nearest State the name of the POI category you would like to search for
___ nearby such as "Destination nearest restaurants".
Destination Previous Allows you to see a list of your previous destinations.
Destination
Destination Home
Allows you to route to your home address.
In addition, you can say these commands when a route is active:
Voice command
Cancel Route
Detour
Description
Cancels the current route.
Allows you to select an alternate route.
Repeats the last guidance prompt.
Shows the current route.
Repeat Instruction
Show Route
Where Am I
Zoom in
Provides current location.
Allows you to zoom in on the map.
Allows you to zoom out from the map.
Zoom out
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SYNC™ 3
Mobile App Voice Commands (If Equipped)
The following voice commands are always available:
Voice command
Description
Mobile Apps
SYNC 3 will prompt you to say the name of an app to start it on
SYNC 3.
List Mobile Apps
Find Mobile Apps
SYNC 3 will list all of the currently available Mobile Apps.
SYNC 3 will search and connect to compatible app(s) running on
your mobile device.
There are also voice commands that you can use when app(s) are connected to
SYNC 3:
Voice command
Description
Say the name of an At any time, you can say the name of a mobile app to start the
app mobile app on SYNC 3.
Say the name of an SYNC 3 will list the available voice commands for the specified
app, followed by
help
app if the app is running on SYNC 3.
SiriusXM Traffic and Travel Link
Voice Commands(If Equipped)
SiriusXM Traffic and Travel Link may not
be available in all markets. Activation and
a subscription are required.
You can say the following commands to access SiriusXM Traffic and Travel Link:
Voice command
Description
Show Traffic
Displays a list of traffic incidents.
Show Weather Map Displays the current weather map.
Show Fuel Prices
Displays a list of fuel prices.
Show 5 Day Fore-
cast
Displays the 5 day weather forecast.
Help
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SYNC™ 3
Voice Settings Commands
You can say the following commands to access the voice settings:
Voice command
Description
Voice Settings
Allows you to enter the voice settings functionality.
Sets standard prompting with longer prompts.
Interaction Mode
Standard
Interaction Mode
Advanced
Sets advanced prompting with shorter prompts.
Phone Confirmation On Allows the system to confirm before making a phone call.
Phone Confirmation Off The system does not confirm before placing a call.
Voice Command Lists On The system displays a short list of available commands.
Voice Command Lists Off The system does not display the list of commands.
To disable this automatic fan speed
You can use the volume control to adjust
reduction feature during voice sessions,
the volume of the system voice prompts.
press and hold the climate control AC and
While prompt is active, adjust the volume
Recirculated air buttons simultaneously,
control up or down to your desired setting.
Note: Depending on the current climate
control settings, the fan speed may
release and then increase fan speed within
2 seconds. To re-enable this feature, repeat
the above sequence.
automatically go down while issuing voice
commands or while making and receiving
phone calls via SYNC to reduce the amount
of background noise in the vehicle. The fan
speed will automatically return to normal
operation once the voice session ends. Fan
speed can also be adjusted normally during
a voice session, simply press fan buttons (or
turn fan knob) to increase or decrease fan
speed to desired setting.
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SYNC™ 3
ENTERTAINMENT
You can access these options using the
touchscreen or voice commands.
Message
Message and description
Sources
A
B
C
Sources
Press this button to select the source of
Direct Tune
media you want to listen to.
Browse1
D
Presets
1If equipped.
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SYNC™ 3
Menu item
AM
FM
USB
The name of the USB that is plugged in displays here.
Bluetooth Stereo
Apps If you have SYNC 3 compatible apps on your connected smart phone, they
display here as individual source selections.
Once you have entered the station's
call numbers, you can select:
AM/FM Radio
Tuning a Station
Menu item
Action and descrip-
tion
You can use the tune or seek controls on
the radio bezel to select a station.
Enter
Press to begin
playing the station
you have entered.
To tune a station using the
touchscreen, select:
Cancel
Press to exit
Menu item
without changing
the station.
Direct Tune
Presets
A pop up appears, allowing you to type in
the frequency of a station. You can only
enter a valid station for the source you are
currently listening to.
To set a new preset, tune to the station
and then press and hold one of the
memory preset buttons. The audio mutes
briefly while the system saves the station
and then returns.
You can press the backspace button to
delete the previously entered number.
There are two preset banks available for
AM and three banks for FM. To access
additional presets, tap the preset button.
The indicator on the preset button shows
which bank of presets you are currently
viewing.
SiriusXM® Satellite Radio (If
Activated)
Note: This feature may not be available in
all markets and requires an active
subscription.
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SYNC™ 3
For more information on extended
subscription terms (a service fee is
required), the online media player and a
list of SiriusXM satellite radio channels,
and other features, please visit
SiriusXM at 1-888-539-7474.
SiriusXM satellite radio is a
Note: SiriusXM reserves the unrestricted
right to change, rearrange, add or delete
programming. This includes canceling,
moving or adding particular channels, and
its prices, at any time, with or without notice
to you. Ford Motor Company shall not be
responsible for any such programming
changes.
subscription-based satellite radio service
that broadcasts a variety of music, sports,
news, weather, traffic and entertainment
programming. Your factory-installed
SiriusXM satellite radio system includes
hardware and a limited subscription term
that begins on the date of sale or lease of
your vehicle. See an authorized dealer for
availability.
Note: This receiver includes the eCos
real-time operating system. eCos is
published under the eCos License.
The following buttons are available for SiriusXM:
Menu item Action and description
Browse
Direct Tune
Touch this button to see a list of available stations.
A pop-up appears, allowing you to type in the call numbers of
a station.
Once you enter the stations call numbers, you can select:
Enter
The system tunes to the station you select.
Cancel
You exit the pop-up and the current station
continues to play.
You can press the backspace button to delete the previous
number.
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Menu item
Replay
Action and description
Replay audio on the current channel. You can replay approx-
imately 45 minutes of audio as long as you remain tuned to
the current station. Changing stations erases the previous
audio.
Live
When you are in replay mode, you are not
able to select a different preset until you
return to live audio. Pressing this button
returns you to the live broadcast.
ALERT
Save the current song, artist, or team as a favorite. The system
alerts you when it plays again on any channel.
Selecting this button allows you to enable and edit alerts. See
Settings (page 355).
SiriusXM. To access additional presets, tap
the preset button. The indicator on the
Memory Presets
To set a preset, tune to the station then
press and hold one of the memory preset
buttons. The audio mutes briefly while the
system saves the station and returns once
the station is stored.
preset button shows which bank of presets
you are currently viewing.
Satellite Radio Electronic Serial
Number (ESN)
You need your ESN to activate, modify or
track your satellite radio account. See
Settings (page 355).
SiriusXM Satellite Radio Reception Factors and Troubleshooting
Potential reception issues
Antenna obstructions
Terrain
For optimal reception performance, keep the antenna clear
of snow and ice build-up and keep luggage and other
materials as far away from the antenna as possible.
Hills, mountains, tall buildings, bridges, tunnels, freeway
overpasses, parking garages, dense tree foliage and thunder-
storms can interfere with your reception.
Station overload
When you pass a ground-based broadcast-repeating tower,
a stronger signal may overtake a weaker one and the audio
system may mute.
Satellite radio signal
interference
Your display may show ACQUIRING... to indicate the interfer-
ence and the audio system may mute.
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Troubleshooting tips
Cause
Message
Action
Acquiring Signal
Radio requires more than two No action required. This
seconds to produce audio for message should disappear
the selected channel.
shortly.
Satellite antenna fault There is an internal module or If this message does not clear
system failure present.
shortly, or with an ignition key
cycle, your receiver may have
a fault. See an authorized
dealer for service.
SIRIUS system failure
Invalid Channel
The channel is no longer avail- Tune to another channel or
able.
choose another preset.
Unsubscribed Channel Your subscription does not
include this channel.
Contact SiriusXM at 1-888-
539-7474 to subscribe to the
channel, or tune to another
channel.
Satellite acquiring
The signal is lost from the Siri- The signal is blocked. When
usXM satellite or SiriusXM you move into an open area,
tower to your vehicle antenna. the signal should return.
signal…
Updating…
Update of channel program-
ming in progress.
No action required. The
process may take up to three
minutes.
Questions? Call 1-
888-539-7474
Your satellite service is no
longer available.
Contact SiriusXM at 1-888-
539-7474 to resolve subscrip-
tion issues.
None found. Check
channel guide.
All the channels in the selected Use the channel guide to turn
category are either skipped or off the Lock or Skip function on
locked.
that station.
SIRIUS Subscription
updated
SiriusXM has updated the
channels available for your
vehicle.
No action required.
To activate HD radio, please see the Radio
Settings in the Settings Chapter. See
Settings (page 355).
HD Radio™ Information (If
Available)
Note: This feature may not be available in
all markets.
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HD Radio technology is the digital
The HD logo is grey when acquiring a digital
station, and then changes to orange when
digital audio is playing. When this logo is
available, you may also see Title and Artist
fields on-screen.
The multicast indicator appears in FM
mode (only) if the current station is
broadcasting multiple digital broadcasts.
The highlighted numbers signify available
digital channels where new or different
content is available. HD1 signifies the main
programming status and is available in
analog and digital broadcasts. Other
multicast stations (HD2 through HD7) are
only available digitally.
evolution of analog AM/FM radio. Your
system has a special receiver that allows
it to receive digital broadcasts (where
available) in addition to the analog
broadcasts, it already receives. Digital
broadcasts provide a better sound quality
than analog broadcasts with free,
crystal-clear audio and no static or
distortion. For more information, and a
guide to available stations and
programming, please visit:
Website
Note: There is also an additional feature
for stations that have more than 1 HD
multicast (For example, HD1 or HD2). The
HD logo and Radio text appears as a button.
Pressing this button allows you cycle
through all of the HD stations on that
specific frequency. For example, if you are
on 101.1 and it has HD1, HD2, HD3, pressing
the button repeatedly causes the radio to
cycle through the HD stations in a cyclic
increasing order.
When HD Radio is on and you tune to a
station broadcasting HD Radio technology,
you may notice the following indicators on
your screen:
When HD Radio broadcasts are active, you can access the following functions:
Message
Action and description
Presets
Allows you to save an active channel as a memory preset.
Touch and hold a memory preset slot until the sound returns.
There is a brief mute while the radio saves the station. Sound
returns when the channel saves. When switching to an HD2
or HD3 memory preset, the sound mutes before the digital
audio plays, because the system has to reacquire the digital
signal.
Note: As with any station you save, you cannot access the saved station if your vehicle is
outside the station’s reception area.
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HD Radio Reception and Station Troubleshooting
Potential reception issues
Reception area
If you are listening to a multicast station and you are on the
fringe of the reception area, the station may mute due to
weak signal strength.
If you are listening to HD1, the system changes back to the
analog broadcast until the digital broadcast is available again.
However, if you are listening to any of the possible HD2-HD7
multicast channels, the station mutes and stays muted unless
it is able to connect to the digital signal again.
Station blending
When the system first receives a station (aside from HD2-
HD7 multicast stations), it first plays the station in the analog
version. Once the receiver verifies the station is an HD Radio
station, it shifts to the digital version. Depending on the station
quality, you may hear a slight sound change when the station
changes from analog to digital. Blending is the shift from
analog to digital sound or digital back to analog sound.
In order to provide the best possible
experience, use the contact form to report
any station issues found while listening to
a station broadcasting with HD Radio
technology. Independent entities own and
operate each station. These stations are
responsible for ensuring all audio streams
and data fields are accurate.
Potential station issues
Cause
Issues
Action
Echo, stutter, skip or
repeat in audio.
This is poor time alignment by No action required. This is a
the radio broadcaster.
broadcast issue.
Increase or decrease in
audio volume.
Sound fading or
The radio is shifting between
analog and digital audio.
No action required. The recep-
tion issue may clear up as you
continue to drive.
blending in and out.
There is an audio mute The digital multicast is not
delay when selecting available until the HD Radio
HD2 or HD3, multicast broadcast is decoded. Once
preset or Direct Tune. decoded, the audio is available.
No action required. This is
normal behavior. Wait until the
audio is available.
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Potential station issues
Cause
Issues
Action
Cannot access HD2 or The previously stored multicast No action required. The station
HD3 multicast channel preset or direct tune is not
is not available in your current
when recalling a preset available in your current recep- location.
or from a direct tune. tion area.
Fill out the station issue form.1
Text information does Data service issue by the radio
not match currently
playing audio.
broadcaster.
There is no text
Data service issue by the radio Fill out the station issue form.
1
information shown for broadcaster.
currently selected
frequency.
1
You can find the form here:
Website
http://hdradio.com/stations/feedback
Bluetooth Stereo or USB
HD Radio Technology manufactured under
license from DTS Inc. and foreign patents.
HD Radio and the HD and HD Radio logos
are proprietary trademarks of DTS Inc. Ford
Motor Company and DTS Inc. are not
responsible for the content sent using HD
Radio technology. Content may be
Bluetooth Stereo and USB allow you to
access media that you store on your
Bluetooth device or USB device such as
music, audio books or podcasts.
changed, added or deleted at any time at
the station owner's discretion.
The following buttons are available for Bluetooth and USB:
Button
Function
Repeat
Pressing the repeat button toggles the repeat setting through
three modes: repeat off (button not highlighted), repeat all
(button highlighted) and repeat track (button highlighted with
a small number one).
Shuffle
Play the tracks in random order.
To get more information about the
You can use the forward, reverse, pause or
play buttons to control the audio playback.
currently playing track, press the cover art
or Info button.
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For some devices, SYNC 3 is able to
backward within a track.
provide 30-second skip buttons when you
listen to audio books or podcasts. These
buttons allow you to skip forward or
While playing audio from a USB device you
can look for certain music by selecting the
following:
Button
Function
Browse
If available, displays the list of tracks in the
Now Playing playlist.
New Search
This option, which is available under
browse, allows you to play all tracks or to
filter the available media into one of the
below categories.
Play All
Playlists
Artist
Albums
Songs
Genres
Podcasts
Audio Books
Composers
A-Z Jump
This button allows you to choose a specific
letter to view within the category you are
browsing.
Explore Device
If available, this allows you to browse the
folders and files on your USB device.
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SYNC 3 is also able to organize the media
USB Port
from your USB device by metadata tags.
Metadata tags, which are descriptive
software identifiers embedded in the
media files, provide information about the
file.
If your indexed media files contain no
information embedded in these metadata
tags, SYNC 3 may classify the empty
metadata tags as unknown.
SYNC 3 is capable of indexing up to
50,000 songs per USB device, for up to 10
devices.
The USB port is in the center console or
behind a small access door in the
instrument panel.
This feature allows you to plug in USB
media devices, memory sticks, flash drives
or thumb drives, and charge devices if they
support this feature.
PHONE
WARNING: Driving while
Select this option to play audio from your
distracted can result in loss of vehicle
control, crash and injury. We strongly
recommend that you use extreme
caution when using any device that may
take your focus off the road. Your
primary responsibility is the safe
operation of your vehicle. We
USB device.
Apps
The system supports the use of certain
audio apps such as iHeartRadio through a
USB or bluetooth-enabled device.
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
Each app gives you different on-screen
options depending on the app's content.
SupportedMediaPlayers,Formats
and Metadata Information
The system is capable of hosting nearly
any digital media player, including iPod,
iPhone, and most USB drives.
Hands-free calling is one of the main
features of the system. Once you pair your
cell phone, you can access many options
using the touchscreen or voice commands.
While the system supports a variety of
features, many are dependent on your cell
phone’s functionality.
Supported audio formats include MP3,
WMA, WAV, AAC, and FLAC.
Supported audio file extensions include
MP3, WMA, WAV, M4A, M4B, AAC, and
FLAC.
Supported USB file systems include: FAT,
exFAT, and NTFS.
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1. Follow the on-screen instructions.
Pairing Your Cell Phone for the
First Time
2. Select your phone's name when it
appears on the touchscreen.
Pair your Bluetooth-enabled phone with
the system before using the functions in
hands-free mode.
Switch on Bluetooth on your device to
begin pairing. See your phone’s manual if
necessary.
3. Confirm that the six-digit number
appearing on your phone matches the
six-digit number on the touchscreen.
4. The touchscreen indicates when the
pairing is successful.
5. Your phone may prompt you to give
the system permission to access
information. To check your phone’s
compatibility, see your phone’s manual
or visit the website.
To add a phone, select:
Menu Item
Add a Bluetooth Device
At a minimum, most cell phones with
Bluetooth wireless technology support the
following functions:
1. Follow the on-screen instructions.
2. A prompt alerts you to search for the
system on your phone.
•
•
•
•
•
Answering an incoming call.
Ending a call.
Dialing a number.
Call waiting notification.
Caller identification.
3. Select your vehicle's make and model
as it displays on your phone.
4. Confirm that the six-digit number
appearing on your phone matches the
six-digit number on the touchscreen.
Other features, such as text messaging
using Bluetooth and automatic phonebook
download, are phone-dependent features.
5. The touchscreen indicates when the
pairing is successful.
6. Your phone may prompt you to give
the system permission to access
information. To check your phone’s
compatibility, see your phone’s manual
or visit the website.
Phone Menu
This menu becomes available after pairing
a phone.
Alternatively, to add a phone, select:
Menu Item
Add a Bluetooth Device
Then select:
Discover Other Bluetooth Devices
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Item
Menu Item
Action and Description
A
Recent
Displays your recent calls.
Call List
You can place a call by selecting an entry from this list.
You can also sort the calls by selecting the drop down
menu at the top of the screen. You can choose:
All
Incoming
Outgoing
Missed
B
C
Contacts
You can search for a contact or choose a contact from
the list.
Phone
Displays the name of your phone and takes you to the
phone settings options.
Settings
From this menu, you can pair subsequent devices, set ring
tones and alerts.
D
Change
Device
Gives you access to the list of paired or connected
Bluetooth devices allowing you to change or select a
device.
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Item
Menu Item
Action and Description
E
F
Text
Displays all recent text messages.
Messages
Phone
Use this keypad to dial in a phone number.
Use the backspace button to delete numbers.
Keypad
Call
Press this button to begin a
call.
G
Do Not
Disturb
Touch this button to reject all incoming calls automatic-
ally. Text message notifications do not display on the
screen. All ringtones and alerts are set to silent.
Users with phones having voice services
may see a button to access the feature.
For example, iPhone users see a Siri button.
A press and hold of the voice button on the
steering wheel also accesses this feature.
To call a number in your contacts,
select:
Menu Item
Action and Description
Contacts
You can search for a
contact or choose a
contact from the list.
Making Calls
There are many ways to make calls from
the SYNC 3 system, including using voice
commands. See Using Voice
To call a number from your recent calls,
select:
Recognition (page 327). You can use the
Menu Item
Action and Description
Recent Call You can then select an
List
entry that you want to call.
The system begins the call.
To call a number that is not stored in
your phone, select:
Menu Item
Action and Description
Phone
Select the digits of the
number you wish to call.
Keypad
Call
The system begins the call.
Pressing the backspace button deletes the
last digit you typed.
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•
•
Signal Strength.
Battery.
Receiving Calls
During an incoming call, an audible tone
sounds. Caller information appears in the
display if it is available.
You can select any of the following during
an active phone call:
To accept the call, select:
Menu Item
Item
End Call
Immediately end a
phone call. You can
also press the
Accept
Note: You can also accept the call by
pressing the phone button on the steering
wheel.
button on the
steering wheel.
Keypad
Mute
Press this to access
the phone keypad.
To reject the call, select:
Menu Item
You can switch the
microphone off so
the caller does not
hear you.
Reject
Note: You can also reject the call by
pressing the phone button on the steering
wheel.
Privacy
Transfer the call to
the cell phone or
back to SYNC 3.
Ignore the call by doing nothing. SYNC 3
logs it as a missed call.
Text Messaging
Note: Downloading and sending text
messages using Bluetooth are cell
phone-dependent features.
Note: Certain features in text messaging
are speed-dependent and not available
when your vehicle is traveling at speeds over
3 mph (5 km/h).
During a Phone Call
During a phone call, the contacts name
and number display on the screen along
with the call duration.
The phone status items are also visible:
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Receiving a Text Message
When a new message arrives, an audible tone sounds and the screen displays a
pop-up with the sender name and ID, if supported by your cell phone. You can
select:
Menu Item
Action and Description
Have SYNC 3 read the message to you.
View the text on the touchscreen.
To call the sender.
Hear It
View
Call
Reply
You can select from 15 preset messages. Press the message
that you would like to use and confirm to send the message.
SYNC 3 confirms when the message is sent successfully.
Close
To exit the screen.
3. Follow the prompts that appear on
Smartphone Connectivity(IfEquipped)
your phone to allow access to Apple
CarPlay.
SYNC 3 allows you to use Apple CarPlay
After completing the setup, your phone
connects to CarPlay automatically when
plugged into a USB port.
and Android Auto to access your phone.
When you use Apple CarPlay or Android
Auto, you can:
To disable this feature from the
Settings screen, select:
•
•
•
•
Make calls.
Send and receive messages.
Listen to music.
Menu Item
Use your phone's voice assistant.
Apple CarPlay Preferences
Apple CarPlay and Android Auto disable
Your device is listed if SYNC detects
Apple CarPlay. Select the name of your
device and select:
some SYNC 3 features.
Most Apple CarPlay and Android Auto
features use mobile data.
Disable
Apple CarPlay
To return to SYNC 3, go to the Apple
CarPlay home screen and select the SYNC
app.
Apple CarPlay requires an iPhone 5 or
newer with iOS 7.1 or newer. Updating to
the latest iOS version is recommended.
Note: Contact Apple for Apple CarPlay
1. Plug your phone into a USB port. See
support.
Entertainment (page 334).
2. Follow the prompts on the
Android Auto
Android Auto is compatible with most
devices with Android 5.0 or newer.
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1. Download the Android Auto app to
Note: Contact Google for Android Auto
your device from Google Play to
prepare your device (this may require
mobile data usage).
support.
NAVIGATION
Note: The Android Auto App may not be
available within your current market.
Note: For more information, refer to the
regional Ford website.
2. Plug your device into a USB port. See
USB Port (page 301).
Select the navigation option on
the feature bar.
3. Follow the prompt on the touchscreen.
4. Follow the prompts that appear on
your device.
Note: You may be prompted to update
additional apps on your device (this may
require mobile data usage).
To disable this feature from the
Settings screen, select:
Menu Item
Android Auto Preferences
Your device is listed if SYNC detects
Android Auto. Select the name of your
device and select:
A
B
C
D
E
Map view menu.
Zoom in.
Zoom out.
Route guidance menu.
Destination entry menu.
Disable
Note: You may need to slide your Settings
screen to the left to select Apple CarPlay
Preferences or Android Auto Preferences.
To return to SYNC 3, select the
speedometer icon in the Android Auto
menu bar at the bottom of the
touchscreen, and then touch the option to
return to SYNC.
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Setting a Destination
Destination Entry Menu
Item
Search
Description
Enter a destination address.
Previous Destinations
Home
Display and select from a list of previous destinations.
Set your saved home address as your destination
Set your saved place of work as your destination.
Display and select from a list of favorite destinations.
Work
Favorites
You can search by entering all or part of
Setting a Destination Using the Text
Entry Screen
the destination, such as the Address, POI
Category or Name, Intersection, City,
Latitude/Longitude, etc. Tips: If you do
not specify a location, the system will
use the current vehicle location. You can
specify a location by address, city, state
or zip code. For additional search support,
please visit: support.ford.com.
Note: Press the button in the top right-hand
corner of the main map to display estimated
time of arrival, remaining travel time or
distance to destination.
A
B
C
Text entry field.
Information icon.
Automatic suggestions based on
the text you enter.
D
E
F
Extended keyboard.
Search.
Keyboard settings.
Note: Select one of the suggestions to
copy the detail to the text entry field.
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Setting a Destination Using the Map
Zoom
Screen
Display more or less detail on the map.
Note: You can use pinch gestures to zoom
in and out. Place two fingers on the screen
and move them apart to zoom in. Place two
fingers on the screen and bring them
together to zoom out.
Route Guidance
A
B
C
Re-center the map.
Selected location.
3D map rotation. Swipe left or
right.
D
E
F
Start route guidance.
Destination name.
Show feature bar.
A
Turn indicator. Select to hear the
last voice prompt.
Point of interest.
Estimated time of arrival,
distance to destination or time
to destination.
Select the location on the map.
Select Start to begin route guidance.
B
C
Changing the Format of the Map
Display the map in one of the following
D
E
Current road.
Mute guidance prompts.
formats:
•
A two-dimensional map with the
direction you are traveling toward the
top of the screen.
Note: To change guidance prompt volume,
turn the volume control when a guidance
prompt plays.
•
•
A two-dimensional map with north
toward the top of the screen.
A three-dimensional map with the
direction you are traveling toward the
front.
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Route Guidance Menu
Menu Item
Screen View
Full Map
Description
Adjust your map preferences for when route guidance is active.
View a full screen map when route guidance is active.
View highway exit information for your current route.
Highway Exit Info
Turn List
View the turn list for your current route. Select a road to avoid
it.
Navigation Settings
Where Am I?
Cancel Route
View Route
Detour
Adjust navigation settings. See Settings (page 355).
View information about your current location.
Cancel route guidance.
View the entire current route on the map.
View an alternative route compared to your current one.
Change the order or remove waypoints.
Edit Waypoints
Optimize Order
Go
The system determines the order of waypoints for you.
Go to the next screen and start the new route.
Adding Waypoints
You can add a waypoint to a navigation
route as a destination along your route.
You can add up to five waypoints.
1. Select the search option on the map.
2. Set a destination.
Adjusting the Guidance Prompt
Volume
Turn the volume control when a guidance
prompt plays to adjust the volume.
Note: If you have inadvertently adjusted
the volume to zero, press the turn indicator
button to play the last voice prompt and
then adjust the volume to the desired level.
3. Select Add Waypoint.
4. Select Go.
Muting Guidance Prompts
Canceling Route Guidance
Select the mute option on the
screen to mute guidance
prompts.
Select the route guidance menu
option on the active guidance
screen.
Note: The system mutes the next and all
future guidance prompts.
Select Cancel Route.
Note: When you mute guidance prompts,
the color of the symbol changes to green.
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recommend that you check the app
provider's terms and conditions and
privacy policy before using their app. Make
sure that you have an active account for
apps that you want to use through the
system. Some apps will work with no
setup. Others require you to configure
some personal settings before you can use
them.
Note: For more information about available
apps, visit catalog.ford.com.
Using Apps on an iOS Device
Note: The route guidance menu option is
always in the bottom right-hand corner of
the main map.
Select the apps option on the
feature bar.
Navigation Map Updates
1. If your device is connected via USB,
switch Apple CarPlay off. See Phone
(page 343).
HERE is the digital map provider for the
navigation application. If you find map data
errors, you may report them directly to
evaluates all reported map errors and
responds with the result of their
Disable.
investigation by e-mail.
4. Start the apps on your device that you
want to use through SYNC.
APPS
Note: If you close the apps on your device,
you will not be able to use them through the
system.
The system allows you interact with select
mobile apps while keeping your eyes on
the road. Voice commands, your steering
wheel buttons, or a quick tap on your
touchscreen give you advanced control of
compatible mobile apps. You can also
stream your favorite music or podcasts,
share your time of arrival with friends, and
keep connected safely.
When you start an app through the system
for the first time, you could be asked to
grant certain permissions. You can review
and change the permissions that you have
granted at any time when your vehicle is
not moving. We recommend that you
check your data plan before using your
apps through the system. Using them
could result in additional charges. We also
5. Select the app that you want to use on
the touchscreen.
Note: Connect your device to a USB port if
you want to use a navigation app. When
using a navigation app, keep your device
unlocked and the app open.
Using Apps on an Android Device
Select the apps option on the
feature bar.
1. If your device is connected via USB,
switch Android Auto off. See Phone
(page 343).
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SYNC™ 3
3. Start the apps on your device that you
SiriusXM Traffic and Travel Link(If
want to use through SYNC.
Equipped)
Note: If you close the apps on your device,
you will not be able to use them through the
system.
4. Select Find Mobile Apps.
Note: The system searches and connects
to compatible apps that are running on your
device.
WARNING: Driving while
distracted can result in loss of vehicle
control, crash and injury. We strongly
recommend that you use extreme
caution when using any device that may
take your focus off the road. Your
primary responsibility is the safe
operation of your vehicle. We
5. Select the app that you want to use on
the touchscreen.
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
Note: Mobile Apps on your device use the
USB port to establish a connection with
SYNC. Some devices may lose the ability to
play music over USB when Mobile Apps are
enabled.
Using Mobile Navigation on an
Android Device
Note: SiriusXM Traffic and Travel Link may
1. Connect your device to a USB port.
not be available in all markets.
2. Switch Android Auto off. See Phone
Note: In order to use SiriusXM Traffic and
Travel Link, your vehicle must have
navigation.
Note: A paid subscription is required to
access and use these features. Go to
information.
click on Coverage map and details for a
complete listing of all traffic areas covered
by SiriusXM Traffic and Travel Link.
(page 343).
bar.
5. Select the navigation app that you
want to use on the touchscreen.
Note: When using a navigation app, keep
your device unlocked and the app open.
Note: Neither Sirius nor Ford is responsible
for any errors or inaccuracies in the SiriusXM
Traffic and Travel Link services or its use in
vehicles.
When you subscribe to SiriusXM Traffic
and Travel Link, it can help you locate the
best gas prices, find movie listings, get
current traffic alerts, view the current
weather map, get accurate ski conditions
and see scores to current sports games.
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SYNC™ 3
Menu Item
Traffic on Route
Traffic Nearby
Action and Description
Touch these buttons to identify traffic incidents on your route,
near your vehicle’s current location or near any of your favorite
places, if programmed.
Fuel Prices
Movie Listings
Weather
Touch this button to view fuel prices at stations close to your
vehicle’s location or on an active navigation route.
Touch this button to view nearby movie theaters and their
show times, if available.
Touch this button to view the nearby weather, current weather,
or the five-day forecast for the chosen area.
Map
Select to see the weather map,
which can show storms, radar
information, charts and winds.
Area
Select to choose from a listing of
weather locations.
Sports Info
Touch this button to view scores and schedules from a variety
of sports. You can also save up to 10 favorite teams for easier
access. The score automatically refreshes when a game is in
progress.
Ski Conditions
Touch this button to view ski conditions for a specific area.
Bluetooth
SETTINGS
Select this tile to switch Bluetooth on and
off and adjust settings.
Press the button to enter the
settings menu.
Phone
Select this tile to connect, disconnect, and
Once you select a tile, press the
button next to a menu item to
view an explanation of the
manage the connected device settings.
Audio
feature or setting.
Select this tile to adjust the audio settings.
Sound
Driver Assist(If Equipped)
Select this tile to adjust the sound settings.
Select this tile to adjust Driver Assist
features like Parking Aids, Lane Keeping
system, Pedestrian Detection, and
Auto-Start-Stop.
Clock
Select this tile to adjust the clock settings.
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SYNC™ 3
Vehicle
Voice Control
Select this tile to adjust voice control
settings like command confirmations and
displayed lists.
Select this tile to adjust vehicle settings
like windows, alarm, lighting, backup
starting passcode, and MyKey settings.
Lincoln Way
Navigation(If Equipped)
Select this tile to adjust the Lincoln Way
Select this tile to adjust navigation settings
settings.
like map preferences and route guidance.
General
Multi Contour Seats (If Equipped)
Select this tile to adjust settings like
language, measurement units, or to reset
the system.
Select this tile to adjust the position and
massage function of your multi contour
seats.
911 Assist (If Equipped)
Seats(If Equipped)
Select this tile to switch 911 Assist on and
Select this tile to adjust the lumbar
off.
function of your seat.
Automatic Updates
Message Center (If Equipped)
Select this tile to view vehicle messages.
Select this tile to adjust automatic update
settings.
Personal Profiles (If Equipped)
Select this tile to adjust recalled memory
features when using personal profiles.
Mobile Apps
Select this tile to adjust permissions,
enable, disable, and update mobile apps.
Valet Mode(If Equipped)
Display
Select this tile to enable and disable valet
Select this tile to adjust display settings
mode.
like brightness and auto dim.
Ambient Lighting (If Equipped)
Charge Settings (If Equipped)
Select this tile to change the color or
Select this tile to adjust the electric vehicle
intensity of the interior lighting.
charge setting.
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SYNC™ 3
SYNC™ 3 TROUBLESHOOTING
Voice Recognition
Symptom
Possible Cause and Resolution
The system does not under-
stand what I am saying.
–
You are using the wrong voice commands.
•
•
See Using Voice Recognition (page 327).
For a complete list of voice commands, refer to our
–
–
Wait for the voice prompt before you speak.
•
The system does not under-
stand the name of a track or
artist.
Device limitation. Bluetooth does not support voice
commands.
•
•
Connect your device to a USB port.
If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
–
–
You are using the wrong voice commands.
•
•
See Using Voice Recognition (page 327).
For a complete list of voice commands, refer to our
your device.
•
Say the name of the track or artist exactly as it
appears on your device. Spell out any abbreviations
in the name.
The song or artist name may have some special char-
acters that are not being recognized by the system.
–
The name contains special characters, for example *,
- or +.
•
Rename the files on your device or use the touch-
screen to select and play the track.
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SYNC™ 3
Symptom
Possible Cause and Resolution
The system does not under-
stand the name of a contact
in the phonebook on my
device and calls the wrong
contact.
–
You are not saying the name exactly as it appears on
your device.
•
Say the first and last name of the contact exactly
as it appears on your device. Spell out any abbrevi-
ations in the name.
–
–
The name contains special characters, for example *,
- or +.
•
Rename the contact on your device or use the
touchscreen to select and call the contact.
The system does not under-
stand foreign names of
contacts in the phonebook
on my device.
You are not saying the name exactly as it appears on
your device.
•
Say the first and last name of the contact exactly
as it appears on your device. The system applies
phonetic pronunciation rules of the selected
language to the names of contacts in the phone-
book on your device. Select the name of the
contact on the touchscreen and use the Hear it
option to get an idea of how the system expects
you to pronounce it.
The system voice prompts
and the pronunciation of
some words does not seem
to be very accurate.
–
Device limitation.
•
The system uses text-to-speech technology and
uses a synthetically generated voice rather than
pre-recorded human voice.
USB and Bluetooth Audio
Symptom
Possible Cause and Resolution
I cannot connect my device.
–
–
–
Device malfunction.
•
Disconnect your device. Switch your device off,
reset it and try again.
Cable connection issue.
•
Correctly connect the cable to your device and the
vehicle USB port.
Incompatible cable.
•
Use the cable recommended by the manufacturer
of your device.
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SYNC™ 3
Symptom
Possible Cause and Resolution
Incorrect device settings.
–
•
Make sure that your device does not have an auto-
install program or active security settings.
•
Check that your device is not set only to charge.
–
–
Device lock screen enabled.
Unlock your device before connecting it.
•
The system does not recog-
nize my device.
Device limitation.
•
Do not leave your device in your vehicle during very
hot or very cold weather conditions.
–
–
Cable connection issue.
•
Correctly connect the cable to your device and the
vehicle USB port.
Incompatible cable.
•
Use the cable recommended by the manufacturer
of your device.
The system does not under-
stand the name of a track or
artist.
–
Device limitation. Bluetooth does not support voice
commands.
•
•
Connect your device to a USB port.
If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
I cannot stream audio from
my Bluetooth device.
–
Incompatible device.
•
Check the compatibility of your device on our
website.
–
–
Device not connected.
Pair your device. See Phone (page 343).
Media player not running.
Start the media player on your device.
•
•
The system does not recog-
nize the music on my device.
–
–
Missing or incorrect audio file metadata, for example
artist, song title, album or genre.
•
Repair the files on your device.
Corrupt files.
Repair the files on your device.
•
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SYNC™ 3
Symptom
Possible Cause and Resolution
Copyright protected files.
–
–
•
Use a device that contains files that are not copy-
right protected.
Unsupported file format.
•
Repair or convert the files to a supported format.
See Entertainment (page 334).
–
–
Device indexing required.
•
Device lock screen enabled.
Unlock your device before connecting it.
•
Sometimes I cannot hear a
track playing on my device.
–
–
Device malfunction.
•
Disconnect your device. Switch your device off,
reset it and try again.
When I disconnect my iOS
device the audio volume is
set to maximum.
Device limitation.
Turn the volume down on your device
•
The system does not play
If the system does not play the tracks on your USB device
the tracks on my USB drive in the correct order, the following information could help:
in the correct order.
–
If you are selecting USB as the audio source when the
system is still indexing, SYNC plays tracks sorted
alphabetically by file name in the root directory.
–
If you are selecting USB as the audio source after the
system has finished indexing, SYNC plays all tracks
sorted alphabetically by the title in the ID3 tag
regardless of where they are located. SYNC uses the
file name if the title in the ID3 Tag does not exist.
–
–
If you are selecting the option to play all tracks from
the browsing menu, SYNC plays all tracks sorted
alphabetically by the title in the ID3 tag regardless of
where they are located. SYNC uses the file name if the
title in the ID3 Tag does not exist.
If you are selecting a track when using the explore
device option, SYNC plays tracks sorted alphabetically
by file name in the folder you have selected. SYNC
then plays all tracks in any subfolders in the folder you
have selected.
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SYNC™ 3
Phone
Symptom
Possible Cause and Resolution
Incorrect cell phone settings.
During a call, I can hear
–
excessive background noise.
•
Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
During a call, I can hear the
other person but they
cannot hear me.
–
–
Cell phone malfunction.
Switch your cell phone off, reset it and try again.
Cell phone microphone muted.
Unmute your cell phone microphone.
•
•
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•
Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book.
–
–
–
Incompatible cell phone.
•
Check the compatibility of your cell phone on our
website.
Incorrect cell phone settings.
•
Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
Incorrect system settings.
•
Switch automatic phonebook download on. See
Settings (page 355).
–
–
Cell phone malfunction.
•
A message displays
Incorrect cell phone settings.
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
•
•
Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
–
Incorrect system settings.
•
Switch automatic phonebook download on. See
Settings (page 355).
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SYNC™ 3
Symptom
Possible Cause and Resolution
Incompatible cell phone.
I cannot connect my cell
phone.
–
–
•
Check the compatibility of your cell phone on our
website.
Cell phone malfunction.
•
•
•
Switch your cell phone off, reset it and try again.
Install the latest cell phone firmware.
Delete your device from system and delete SYNC
from your device and try again.
•
Switch automatic phonebook download off. See
Settings (page 355).
Text messaging does not
work.
–
–
•
(page 343).
Incompatible cell phone.
•
–
–
Cell phone malfunction.
Switch your cell phone off, reset it and try again.
•
I cannot hear text messages.
Device message sharing is not enabled.
•
Check the permissions on your device to ensure
text message sharing is enabled.
–
Incompatible cell phone.
•
Check the compatibility of your cell phone on our
website.
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SYNC™ 3
Navigation (If Equipped)
Symptom
Possible Cause and Resolution
Incorrect entry method.
Enter the street name with the country.
You are using the wrong coordinates format.
I cannot enter a street name
when I am abroad.
–
–
•
The system does not recog-
nize coordinates.
•
Use the format ##. #####, ##. ##### (for N/S ,
E/W). Add a minus before coordinates if the
direction is West and keep a positive value if the
direction is East, for example 12.5412 means East
and -12.5412 means West.
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SYNC™ 3
Apps
Symptom
Possible Cause and Resolution
Incompatible device.
The system cannot find any
apps.
–
•
You will need an Android device with OS 4.3 or
higher or an iOS device with iOS 8.0 or higher. Pair
and connect your Android device to find AppLink
compatible apps. Connect your iOS device to a
USB port or pair and connect using Bluetooth.
I have a compatible device
and it is correctly connected
but the system still cannot
find any apps.
–
–
AppLink compatible apps not installed on your device.
Download and install the latest version of the app.
AppLink compatible apps not running on your device.
•
•
Start the apps to allow the system to find them
and make sure you sign in to any apps if required.
–
–
Incorrect app settings.
•
Check and adjust the app settings on your device
and allow SYNC to access the app if required.
I have a compatible device,
it is correctly connected and
my apps are running but the
system still cannot find any
apps.
Apps failed to fully close.
•
•
Restart the apps and try again.
If you have an Android device with apps that have
an exit or quit option, use this and then restart the
apps. Alternatively, use the force stop option in the
settings menu on your device.
•
If you have an iOS device with iOS 7.0 or higher, tap
the home button on your device twice and then
swipe the app upward to close it.
I have an Android device
that is correctly connected,
I have restarted my apps
and they are running but the
system still cannot find
them.
–
An issue on some older versions of the Android oper-
ating system could result in apps not being found.
•
Switch Bluetooth off and on again to force the
system to reconnect to your device.
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SYNC™ 3
Symptom
Possible Cause and Resolution
Cable connection issue.
I have an iOS device that is
correctly connected, I have
restarted my apps and they
are running but the system
still cannot find them.
–
–
–
•
Disconnect the cable from your device, wait for a
moment and then connect it again to force the
system to reconnect to your device.
I have an Android device
running a media app which
the system has found but I
cannot hear the sound or
the sound is very quiet.
Device volume is low.
Turn the volume up on your device.
•
I have an Android device
running a number of
compatible apps but the
system cannot find all of
them.
Device limitation. Some Android devices have a limited
number of Bluetooth ports that apps can use to
connect. If you have more apps running on your device
than the number of available Bluetooth ports, the
system cannot find all of them.
•
Close some of the apps to allow the system to find
those that you want to use.
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SYNC™ 3
Wi-Fi Connectivity
Symptom
Possible Cause and Resolution
Password error.
Enter the correct network password.
Weak network signal.
I cannot connect to a Wi-Fi
network.
–
–
•
•
Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
–
Multiple access points in range with the same SSID.
•
Use a unique name for your SSID,. Do not use the
default name unless it contains a unique identifier,
for example as part of the MAC address.
The Wi-Fi connection
disconnects after successful
connection.
–
–
Weak network signal.
•
Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
I am close to a Wi-Fi hotspot
but the network signal
strength is weak.
Obstructed network signal.
•
If your vehicle has a heated windshield, position
your vehicle so that the windshield is not facing the
Wi-Fi hotspot.
•
If your vehicle has metallic tinting on the windows
but not on the windshield, position your vehicle so
that the windshield is facing the Wi-Fi hotspot or
open the windows that are facing the hotspot.
•
•
If your vehicle has metallic tinting on the windows
and the windshield, open the windows that are
facing the hotspot.
If your vehicle is in a garage and you have the
garage door closed, open the garage door.
I cannot see a network in the
list of available networks
that I expect to see.
–
Hidden network.
Make the network visible and try again.
•
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SYNC™ 3
Symptom
Possible Cause and Resolution
System limitation.
SYNC does not provide a Wi-Fi hotspot at this time.
I cannot see SYNC when I
search for Wi-Fi networks on
my cell phone or other
device.
–
•
Software downloads take
too long.
–
–
Weak network signal
•
Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
Wi-Fi hotspot in high demand or has a slow Internet
connection.
•
Use a more reliable Wi-Fi hotspot.
The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.
–
–
No software update available.
Wi-Fi network requires a subscription or acceptance
of terms and conditions.
•
Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.
Personal Profiles (If Equipped)
Symptom
Possible Cause and Solution
You have not set up Personal Profiles.
You entered an invalid profile.
You did not select a memory button when prompted.
I cannot create a profile.
You did not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
Personal Profiles has been switched off.
You did not select the lock button on the remote control.
The remote control selected was already associated with
another profile and the system declined to overwrite.
I cannot link a remote
control.
The system performed a profile recall when linking a
remote control.
You did not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
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SYNC™ 3
Symptom
Possible Cause and Solution
You are using the old linking method.
Personal Profiles does not support your unsaved settings.
My personalized settings do A different personal profile is active.
not save.
Another user changed the settings for the wrong personal
profile.
You did not create a personal profile.
Personal Profiles is turned off.
The profile you requested is already active.
You did not link the memory button you are using to a
profile.
My profile will not recall.
You did not link the remote control you are using to a
profile.
You are using the wrong remote control.
You are pressing a button other than the unlock or remote
start on a linked remote control.
You deleted the personal profile.
My preset positions recall,
but my profile does not.
You switched the personal profiles off.
The vehicle is in motion.
My profile recalls but my
preset positions do not.
The preset positions are the same as the guest or previ-
ously active profile.
Unlink and relink your remote control in the Personal
Profiles menu. You may need to see your authorized dealer.
I lost a remote control.
I lost all profiles.
You erased and reprogrammed the remote controls. This
could happen if you let a dealership add a new remote
control to replace a lost one.
Someone performed a master reset without your know-
ledge.
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SYNC™ 3
Resetting the System
1. Simultaneously press and hold the
seek up and the audio unit power
buttons until the screen goes black.
2. Wait three minutes to allow the system
to complete the reset.
3. Press the audio unit power button to
switch the system on.
Note: You can reset the system to restore
functionality that has stopped working. The
system reset is designed to restore
functionality and not delete any data that
you have stored.
Additional Information and
Assistance
For additional information and assistance,
we recommend that you contact an
authorized dealer or refer to our website.
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