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EnglishRoadside Emergencies -> Roadside Assistance for your Ford Focus 2010-2017
Roadside Emergencies
authorized dealer. If a member
ROADSIDE ASSISTANCE
requests a tow to an authorized dealer
that is more than 35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of 35 mi (56 km).
VehiclesSoldintheUnitedStates:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:
Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible
vehicle requires service at the nearest
authorized dealer. If the towing vehicle is
operational but the trailer is not, then the
trailer does not qualify for any roadside
services.
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24 hours a day, seven days a week.
For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
VehiclesSoldintheUnitedStates:
Using Roadside Assistance
Roadside Assistance covers:
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States Ford vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km). To obtain reimbursement
information, United States Ford vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
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A flat tire change with a good spare, if
provided with the vehicle (except
vehicles supplied with a tire inflation
kit).
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Battery jump start.
Lock-out assistance (key replacement
cost is the customer's responsibility).
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Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (7.6 L) of gasoline or 5 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
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Winch out — available within 100 ft
(30.5 m) of a paved or county
maintained road, no recoveries.
Vehicles Sold in Canada: Getting
Roadside Assistance
Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within 35 mi (56 km) of the
To fully assist you should you have a
vehicle concern, Ford Motor Company of
Canada, Limited offers a complimentary
roadside assistance program. This program
is eligible within Canada or the continental
United States.
disablement location or to the nearest
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Roadside Emergencies
This program is separate from the New
FUEL SHUTOFF
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle.
WARNING
Failure to inspect and, if necessary,
repair fuel leaks after a collision may
increase the risk of fire and serious
Canadian customers who require roadside
assistance, call 1-800-665-2006.
injury. Ford Motor Company recommends
that the fuel system be inspected by an
authorized dealer after any collision.
Vehicles Sold in Canada: Using
Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference.
In Canada, this card is found in the
Warranty Guide in the glove compartment
of your vehicle.
In the event of a moderate to severe
collision, this vehicle includes a fuel pump
shutoff feature that stops the flow of fuel
to the engine. Not every impact will cause
a shutoff.
Should your vehicle shut off after a
collision, you may restart your vehicle. For
vehicles equipped with a key system:
Vehicles Sold in Canada: Roadside
Assistance Program Coverage
1. Switch off the ignition.
2. Switch on the ignition.
The service is available 24 hours a day,
seven days a week.
Canadian roadside coverage and benefits
3. Repeat Steps 1 and 2 to re-enable the
may differ from the U.S. coverage.
fuel pump.
For complete program coverage details
you may contact your dealer, you can call
us in Canada at 1-800-665-2006, or visit
For vehicles equipped with a push button
start system:
1. Press the START/STOP button to
switch off the ignition.
2. Press the brake pedal and press the
START/STOP button to switch on the
ignition.
3. Remove your foot from the brake pedal
and press the START/STOP button
to switch off the ignition.
HAZARDWARNINGFLASHERS
Note: If used when the vehicle is not
running, the battery will lose charge. There
may be insufficient power to restart your
vehicle.
The hazard warning button is
located on the instrument panel.
Use it when your vehicle is
creating a safety hazard for other
motorists.
4. You can either attempt to start the
engine by pressing the brake pedal and
the START/STOP button, or switch
on the ignition only by pressing the
START/STOP button without
pressing the brake pedal. Both ways
re-enable the fuel system.
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Press the button to turn on the hazard
warning function, and the front and
rear direction indicators will flash.
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Press the button again to turn them
off.
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Roadside Emergencies
Note: When you try to restart your vehicle
Connecting the Jumper Cables
WARNING
after a fuel shutoff, the vehicle makes sure
that various systems are safe to restart.
Once your vehicle determines that the
systems are safe, then the vehicle will allow
you to restart.
Do not attach the cables to fuel lines,
engine rocker covers, the intake
manifold or electrical components
as grounding points. Stay clear of moving
parts. To avoid reverse polarity
Note: In the event that your vehicle does
not restart after your third attempt, contact
an authorized dealer.
connections, make sure that you correctly
identify the positive (+) and negative (-)
terminals on both the disabled and booster
vehicles before connecting the cables.
Battery positions may vary.
JUMPSTARTINGTHEVEHICLE
WARNINGS
The gases around the battery can
explode if exposed to flames, sparks,
or lit cigarettes. An explosion could
result in personal injury or vehicle damage.
Note: In the illustration, the bottom vehicle
represents the booster vehicle.
Batteries contain sulfuric acid which
can burn skin, eyes and clothing, if
contacted.
Use only an adequate-sized cable
with insulated clamps.
1
Preparing Your Vehicle
Note: Do not attempt to push-start your
automatic transmission vehicle. Automatic
transmissions do not have push-start
capability. Attempting to push-start a
vehicle with an automatic transmission may
cause transmission damage.
3
4
2
Note: Use only a 12-volt supply to start your
vehicle.
Note: Do not disconnect the battery of the
disabled vehicle as this could damage the
vehicle's electrical system.
Park the booster vehicle close to the hood
of the disabled vehicle, making sure the
two vehicles do not touch. Turn all
accessories off.
E142664
1. Connect the positive (+) jumper cable
to the positive (+) terminal of the
discharged battery.
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