Deutsch
EnglishSYNC for your Ford Focus 2010-2017
SYNC™
GENERAL INFORMATION
E198355
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Use the advanced voice recognition
system.
SYNC is an in-vehicle communications
system that works with your
Bluetooth-enabled cellular phone and
Charge your USB device (if your device
portable media player. This allows you to:
supports this).
*These features are not available in all
markets and may require activation.
Available AppLink enabled apps vary by
market.
•
•
Make and receive calls.
Access and play music from your
portable music player.
•
Use 911 Assist and applications, such
as Spotify and Glympse, via SYNC
AppLink.*
Make sure that you review your device's
manual before using it with SYNC.
•
•
•
Access phonebook contacts and music
Support
The SYNC support team is available to
help you with any questions you cannot
answer on your own.
using voice commands.
Stream music from your connected
phone.
Text message.
Monday-Saturday, 8:30am-9:00pm EST.
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Sunday, 10:30am-7:30pm EST.
When using SYNC:
•
Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.
Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's manual for further information.
In the United States, call 1-800-392-3673.
In Canada, call 1-800-565-3673.
Times are subject to change due to
holidays.
SYNC Owner Account
Why do I need a SYNC owner account?
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•
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Essential for keeping up with the latest
software downloads available for
SYNC.
Do not attempt to service or repair the
system. See an authorized dealer.
•
Access to customer support for any
questions you may have.
Privacy Information
Driving Restrictions
For your safety, certain features are
speed-dependent and restricted when your
vehicle is traveling over 3 mi (5 km).
When a cellular phone is connected to
SYNC, the system creates a profile within
your vehicle that is linked to that cellular
phone. This profile is created in order to
offer you more cellular features and to
operate more efficiently. Among other
things, this profile may contain data about
your cellular phone book, text messages
(read and unread), and call history,
Safety Information
WARNING
Driving while distracted can result in
including history of calls when your cellular
phone was not connected to the system.
In addition, if you connect a media device,
the system creates and retains an index of
supported media content. The system also
records a short development log of
approximately 10 minutes of all recent
system activity. The log profile and other
system data may be used to improve the
system and help diagnose any problems
that may occur.
The cellular profile, media device index,
and development log will remain in the
vehicle unless you delete them and are
generally accessible only in the vehicle
when the cellular phone or media player
is connected. If you no longer plan to use
the system or the vehicle, we recommend
you perform a Master Reset to erase all
stored information.
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
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System data cannot be accessed without
USING VOICE RECOGNITION
This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is around you.
special equipment and access to the
vehicle's SYNC module. Ford Motor
Company and Ford of Canada will not
access the system data for any purpose
other than as described absent consent, a
court order, or where required by law
enforcement, other government
Initiating a Voice Session
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
Press the voice button. A list of
available voice commands
appears in the display.
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the section on 911 Assist.
See SYNC™Applications and Services
(page 314).
Global Voice Commands
These voice commands are always
available. You can say them at any time.
Global voice commands
(cancel | exit)
This command ends the voice session. You
can also cancel a session by holding the
voice button for two or more seconds.
help
This command provides you with hints,
examples and instructions.
(main menu | start again)
This command restarts the voice session
from the initial starting point.
You can say any of the voice commands that appear within open and close brackets that
are separated by |. For example, where; (cancel | exit) appears you say; cancel or exit.
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Speak naturally, without long pauses
between words.
You can interrupt the system at any
time while it is speaking by pressing the
voice button. You can cancel a voice
session by pressing and holding the
voice button.
Helpful Hints
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Make sure the interior of your vehicle is
as quiet as possible. Wind noise from
open windows and road vibrations may
prevent the system from correctly
recognizing spoken commands.
•
Before giving a voice command, wait
for the system announcement to finish,
followed by a single tone. Any
command spoken before this does not
register with the system.
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The default setting is to a higher level of
System Interaction and Feedback
interaction in order to help you learn to use
the system. You can change these settings
at any time.
The system provides feedback through
audible tones, prompts, questions and
spoken confirmations depending on the
situation and the chosen level of
Adjusting the Interaction Level
interaction. You can customize the voice
recognition system to provide more or less
instruction and feedback.
Press the voice button. When
prompted, say:
Voice Command
voice settings
Action and Description
Then either of the following:
interaction mode novice
Provides more detailed interaction and
guidance. (Recommended for first time
users.)
interaction mode advanced
Provides less audible interaction and guid-
ance.
Confirmation Prompts
Confirmation prompts are short questions
the system asks when it is not sure of your
request or when there is more than one
possible response to your request.
To adjust this setting press the voice button, when prompted say:
Voice Command
Action and Description
voice settings
Then either of the following:
confirmation prompts off
Make a best guess from the command; you
may still occasionally be asked to confirm
settings.
confirmation prompts on
Clarify your voice command with a short
question.
Phone Confirmation
Using phone confirmations the system
asks you to verify before placing any calls.
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To adjust this setting press the voice button, when prompted say:
Voice Command
Action and Description
voice settings
Then any of the following:
phone confirmation on
When enabled, this feature will prompt you
to confirm any voice initiated call command
prior to the call being placed.
phone confirmation off
The system will make a best guess; you
may still occasionally be asked to confirm
settings.
To disable this automatic fan speed
reduction feature during voice sessions,
press and hold the climate control AC and
Recirculated air buttons simultaneously,
release and then increase fan speed within
2 seconds. To re-enable this feature, repeat
the above sequence.
Changing the Voice Settings
In addition to using voice commands to
change the voice settings, you can also use
the menu in the audio display.
To change the voice settings press the
Menu button then select:
USING SYNC™ WITH YOUR
Menu Item
PHONE
SYNC-Settings
Hands-free calling is one of the main
features of SYNC. While the system
supports a variety of features, many are
dependent on your cellular phone's
functionality. At a minimum, most cellular
phones with Bluetooth wireless technology
support the following functions:
Voice settings
Note: Depending on the current climate
control settings, the fan speed may
automatically go down while issuing voice
commands or while making and receiving
phone calls via SYNC to reduce the amount
of background noise in the vehicle. The fan
speed will automatically return to normal
operation once the voice session ends. Fan
speed can also be adjusted normally during
a voice session, simply press fan buttons (or
turn fan knob) to increase or decrease fan
speed to desired setting.
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Answering an incoming call.
Ending a call.
Using privacy mode.
Dialing a number.
Redialing.
Call waiting notification.
Caller ID.
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Other features, such as text messaging
4. When prompted on your cell phone’s
display, confirm that the PIN provided
by SYNC matches the PIN displayed
on your cell phone. Your phone is now
paired and the display indicates that
the pairing was successful. If you are
prompted to enter a PIN on your device,
enter the PIN displayed on the screen.
The display indicates when the pairing
is successful.
using Bluetooth and automatic phonebook
download, are phone-dependent features.
To check your phone's compatibility, see
your phone's manual and visit
Pairing a Phone for the First Time
Depending on your phone's capability and
your market, the system may prompt you
with questions, such as setting the current
phone as the primary phone (the phone
SYNC automatically tries to connect with
first upon vehicle start-up) and
Wirelessly pairing your phone with SYNC
allows you to make and receive hands-free
calls.
Note: SYNC can support downloading up
to approximately 4000 entries per
Bluetooth-enabled cellular phone.
Note: Make sure to switch on the ignition
and the radio. Shift the transmission into
park (P) for automatic transmission or first
gear for manual transmission.
downloading your phonebook.
Using Voice Commands
Make sure to switch on your
phone's Bluetooth feature
before starting the search. See
Using the Audio System
Note: To scroll through the menus, press
the up and down arrows on your audio
system.
1. Make sure to switch on your phone's
Bluetooth feature before starting the
search. See your device's manual if
necessary.
your device's manual if necessary.
Press the voice and when prompted
say:
Voice Command
Action and Descrip-
tion
(pair ([Bluetooth] Follow the instruc-
device | phone |
tions on the audio
2. Press the PHONE button. When the
Bluetooth audio) | display.
add phone)
audio display indicates there is no
paired phone, select the option to add.
3. When a message to begin pairing
appears in the audio display, search for
SYNC on your phone to start the pairing
process.
You can say any of the voice commands
that appear within open and close brackets
that are separated by |. For example,
where; (what's | what is) appears you say;
what's or what is.
The commands that have [ ] around the
word means that the word is optional.
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Depending on your phone's capability and
SYNC may prompt you with more cell
phone options. Your cell phone may also
prompt you to give SYNC permission to
access information. For more information
on your cell phone’s capability, see your
cell phone’s manual and visit the website.
your market, the system may prompt you
with questions, such as setting the current
phone as the primary phone (the phone
SYNC automatically tries to connect with
first upon vehicle start-up) and
downloading your phonebook.
Phone Voice Commands
Pairing Subsequent Phones
Press the voice button. When
Note: Make sure to switch on the ignition
and the radio. Shift the transmission into
park (P) for automatic transmission or first
gear for manual transmission.
Note: To scroll through the menus, press
the up and down arrows on your audio
system.
1. Make sure to switch on your phone's
Bluetooth feature before starting the
search. See your device's manual if
necessary.
prompted, say any of the
following:
Voice Command
(phone | Blackberry | iPhone)
Then say any of the following:
call (___)
call ___ at home
2. Press the PHONE button.
call ___ ((in|at) [the] office | at work)
call ___ on (cell | mobile)
call ___ on other
3. Select the option for Bluetooth
Devices.
4. Press the OK button.
1
5. Select the option to add. This starts
dial [[a] number]
the pairing process.
2
([go to] privacy | transfer to phone
6. When a message to begin pairing
appears in the audio display, search for
SYNC on your device.
| privacy on)
2
(hold call [on] | place call on hold)
7. When prompted on your cell phone’s
display, confirm that the PIN provided
by SYNC matches the PIN displayed
on your cell phone. Your phone is now
paired and the display indicates that
the pairing was successful. If you are
prompted to enter a PIN on your device,
enter the PIN displayed on the screen.
The display indicates when the pairing
is successful.
2
join (calls | call)
2
mute call [on]
2
(mute call off | un-mute call)
(turn ringer on | silent mode off)
(turn ringer off | silent mode [on])
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Voice Command
To access text messages say:
3
[text] (messages | message)
Voice Command
[text] (messages | message)
Then say any of the following:
(listen to | read) ([text] message)
forward (text | [text] message)
reply to (text | [text] message)
call [sender]
help
___ is a dynamic listing that should be the
name of a contact in your phonebook. For
example you could say "Call Home".
1 See Dial table below.
2 These commands are only valid while in
a phone call.
3 See the text message table below.
Phonebook Hints
To hear how the SYNC system speaks a
name browse phonebook, select a contact
and press:
Dial Commands
Press the voice button and when prompted
say any of the following commands:
Voice Commands
411 (four-one-one), 911 (nine-one-one)
700 (seven hundred)
800 (eight hundred)
900 (nine hundred)
Clear (deletes all entered digits)
Delete (deletes last set of digits entered)
Number <0-9>
Menu Item
Hear it
Changing Devices Using Voice
Commands
Using SYNC, you can easily access multiple
phones, ipods, or USB devices. to switch
devices say:
Plus
Pound (#)
Star (*)
Note: To exit dial mode, press and hold the
phone button or press any button on the
audio system.
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on the steering wheel or select the end call
option in the audio display.
Receiving Calls
Accepting calls
Voice Command
(connect | You can state the name of
device) ___ the desired device, such as
“My iPhone”,“My Galaxy”
or“My iPod”. SYNC may
When receiving a call, you can answer the
call by pressing the accept call button on
the steering wheel or use the screen.
ask you to confirm the type
of device (Phone, USB, or
Bluetooth Audio).
To use the screen to accept a call
select:
Making Calls
Menu Item
Accept
Press the voice button. When
prompted, say:
Rejecting Calls
When receiving a call, you can reject the
call by pressing the reject call button on
the steering wheel or use the screen.
Voice Command
call [[a] name]
To use the screen to reject a call select:
dial [[a]
number]
SYNC prompts you to say
the numbers that you wish
to dial. After you say the
numbers, the system
confirms it. You can then
say:
Menu Item
Reject
Ignore the call by doing nothing.
Phone Options during an Active
When the system has stated the
Call
number, you say any of the following:
During an active call, you have more menu
features that become available, such as
putting a call on hold or joining calls.
Voice Command
(dial | send) This initiates the call.
To access this menu, choose one of the
options available at the bottom of the
audio display or select More to choose
from the following options:
(delete |
correct)
This erases the spoken
digits.
To end the call, press the end call button
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Menu Item
Description and action
Mic. off
Privacy
Switch your vehicle's microphone off. To switch the
microphone on, select the option again.
Switch a call from an active hands-free environment to
your cellular phone for a more private conversation. When
selected, the audio display indicates the call is private.
Hold
Put an active call on hold. When selected, the audio display
indicates the call is on hold.
Dial a number
Join calls
Enter numbers using the audio system's numeric keypad
(for example, numbers for passwords).
Join two separate calls. The system supports a maximum
of three callers on a multiparty or conference call.
1. Select the More option.
2. Access the desired contact through the system or use
voice commands to place the second call. Once actively
in the second call, select the More option.
3. Scroll to the option to join calls and press the OK button.
Phonebook
Call History
Access your phonebook contacts.
1. Select the More option.
2. Scroll to the option for phonebook and press the OK
button.
3. Scroll through your phonebook contacts.
4. Press the OK button again when the desired contact
appears in the audio display.
5. Press the OK button or dial button to call the selection.
Access your call history log.
1. Select the More option.
2. Scroll to the option for call history and press the OK
button.
3. Scroll through your call history options (incoming,
outgoing or missed).
4. Press the OK button again when the desired selection
appears in the audio display.
5. Press the OK button or dial button to call the selection.
1. Press the PHONE button to enter the
Accessing Features through the
Phone Menu
phone menu.
2. Select one of the options available.
You can access your call history,
phonebook, sent text messages, as well
as access phone and system settings.
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Display
Dial a number
Description and action
Enter numbers using the audio system's numeric keypad.
Phonebook
Access your downloaded phonebook.
1. Press the OK button to confirm and enter. You can use
the options at the bottom of the screen to access an
alphabetical category quickly. You can also use the letters
on the audio system's numeric keypad to jump in the list.
2. Scroll through your phonebook contacts.
3. Press the OK button again when the desired selection
appears in the audio display.
4. Press the OK button or dial button to call the selection.
Call History
Speed Dial
Access any previously dialed, received or missed calls.
1. Press the OK button to select.
2. Scroll to select incoming, outgoing or missed calls. Press
the OK button to make your selection.
3. Press the OK button or dial button to call the selection.
Select 1 of 10 speed dial entries. To set a speed dial entry,
go to the phonebook and then press and hold one of the
numbers on the audio system's numeric keypad.
Text messaging
BT Devices
Send, download and delete text messages.
Access the option for Bluetooth Device menu listings (add,
connect, set as primary, on or off, delete).
Phone settings
View various settings and features on your phone.
Note: This is a speed-dependent feature
and is only available when your vehicle is
traveling at 3.1 mph (5 km/h) or less.
When a new message arrives, an audible
tone sounds and the audio display
indicates you have a new message.
Text Messaging
Note: This is a phone-dependent feature.
SYNC allows you to receive, send,
download and delete text messages. The
system can also read incoming text
messages to you so that you do not have
to take your eyes off the road.
To hear the message you can say:
Voice command
Description and
Receiving a Text Message
action
Note: This is a phone-dependent feature.
Your phone must support downloading text
messages using Bluetooth to receive
incoming text messages.
(listen to | read)
([text] message)
Select this option
to have the system
read the message
to you.
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Using the screen you also have the following options:
Menu
Description and action
Item
Ignore
View
Select this option, or do nothing, and the message goes into your text message
inbox.
Select the view option to open the text message. Once selected, you have
the ability to have the message read to you, to view other messages. For
additional options select:
More...
If you select this option, use the arrow button to scroll through the
following options:
Reply to
sender
Press the OK button to access, and then scroll
through a list of pre-defined messages to send.
Call sender Press the OK button to call the sender of the
message.
Forward
msg.
Press the OK button to forward the message to
anyone in your phonebook or call history. You can
also choose to enter a number.
2. Select the text messaging option, and
Sending, Downloading and Deleting
Your Text Messages
then press the OK button.
1. Press the PHONE button.
Choose from the following options:
Menu
Description and action
Item
New
Allows you to send a new text message based on a pre-defined set of 15
messages.
View
Allows you to read the full message and, in addition, provides the option to
have the system read the message to you. To go to the next message, select
the More option. This allows you to reply to the sender, call the sender or
forward the message.
Delete
More...
Allows you to delete current text messages from the system (not your cellular
phone). The audio display indicates when the system has deleted all your
text messages.
Allows you to delete all messages or manually trigger a download of all
unread messages from your cellular phone.
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Sending a Text Message
Note: You can send text messages either
by choosing a contact from the phonebook
and selecting the text option from the audio
display or by replying to a received message
in the inbox.
Note: You can only send a text message to
one recipient at a time.
1. Select the send option when the
desired selection highlights in the audio
display.
Accessing Your Phone Settings
2. Select the confirmation option when
These are phone-dependent features. Your
phone settings allow you to access and
adjust features such as your ring tone and
text message notification, modify your
phonebook, and set up automatic
download.
the contact appears.
3. Press the OK button again to confirm
when the system asks if you want to
send the message. A pre-defined
signature appears on each text
message.
1. Press the PHONE button.
2. Scroll until the phone settings option
appears, and then press the OK button.
Scroll to select from the following options:
Menu Item
Description and action
Set as master
If this option is checked, the system uses the cellular phone
as the master when there is more than one cellular phone
paired to the system. This option can be changed for all
cellular phones (not only the active phone) using the
Bluetooth Devices menu.
Phone status
Set ringtone
See the cellular phone name, provider name, cellular
phone number, and signal level. When done, press the left
arrow buttons to return to the phone status menu.
Select which ringtone sounds during an incoming call (one
of the system's tones or your cellular phone's). If your
phone supports in-band ringing, your phone's ringtone
sounds when you choose the cellular phone ringtone
option.
1. Press the OK button to select and scroll to hear each
ringtone.
2. Press the OK button to select a ringtone.
Text msg notify
Phonebook pref.
Have the option of hearing an audible tone to notify you
when a text message arrives. Press the OK button to
switch the audible tone off or on.
Modify the contents of your phonebook (such as add,
delete or download). Press the OK button to select and
scroll between the choices in the phonebook preferences
table below.
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Menu Item
Add contacts
Phonebook preferences
Push the desired contacts on your cellular phone. See your
device's manual on how to push contacts. Press the OK
button to add more contacts from your phonebook.
Delete
When a message asking you to delete appears, select the
option to confirm. Press the OK button to delete the
current phonebook and call history. The system takes you
back to the menu for phone settings.
Download now
Auto-download
Press the OK button to select and download your phone-
book to the system.
When automatic download is on, the system deletes any
changes (additions or deletions) saved in the system since
your last download.
When automatic download is off, the system does not
download your phonebook when your cellular phone
connects to SYNC.
You can only access your phonebook, call history and text
messages when your paired cellular phone connects to
the system. Check or uncheck this option to download
your phonebook automatically each time your phone
connects to the system. Download times are phone-
dependent and quantity-dependent.
Sorting Pref.
Enabling this feature allows you to select how your
contacts are displayed. You can select:
First/Last name
Last/First name
1. Press the PHONE button.
Bluetooth Devices
The Bluetooth Devices menu allows you
to add, connect and delete devices as well
as set a phone as primary.
2. Scroll until Bluetooth Devices appears,
and then press the OK button.
Select from the following options:
Menu Item
Description and action
Add
Pair additional phones to the system.
1. Select the option to add to start the pairing process.
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Menu Item
Description and action
2. When a message to begin pairing appears in the audio
display, search for SYNC on your phone. See your phone's
manual if necessary.
3. When prompted on your cell phone’s display, confirm
that the PIN provided by SYNC matches the PIN displayed
on your cell phone. Skip the next step. If you are prompted
to enter a PIN on your device, it does not support Secure
Simple Pairing. To pair, enter the PIN displayed on the
screen. The display indicates when the pairing is
successful.
4. When the option to set the phone as primary appears,
select either yes or no.
5. SYNC may prompt you with more cell phone options.
Your cell phone may also prompt you to give SYNC
permission to access information. For more information
on your cell phone’s capability, see your cell phone’s
manual and visit the website.
Delete
Master
Select the delete option and confirm when the system
asks to delete the selected device. After deleting a phone
from the list, you have to repeat the pairing process to pair
it again.
The system attempts to connect with the primary cellular
phone each time you switch on the ignition. When you
select a cellular phone as primary, it appears first in the
list, marked with an asterisk. Set a previously paired phone
as master by selecting the master option and confirming
it as the primary.
Conn.
Connect a previously connected phone. You can only have
one phone connected at a time to use the phone's func-
tionality. When you connect another phone, the previous
phone disconnects from the telephone services. The
system allows you to use different Bluetooth devices for
the cellular phone functionality and the Bluetooth audio
music playback feature at the same time.
Discon.
Disconnects the selected cellular phone. Select this option
and confirm when asked. After disconnecting a phone,
you can reconnect it again without repeating the full pairing
process.
2. Select the SYNC settings option, and
System Settings
then press the OK button.
1. Press the MENU button.
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Scroll to select from the following options:
Display
Bluetooth on
Description and action
Check or uncheck this option to switch the system's
Bluetooth interface off or on. Select this option, and then
press the OK button to change the option's status.
Set defaults
Return to the factory default settings without erasing your
indexed information (such as phonebook, call history, text
messages and paired devices). Select this option and
confirm when prompted in the audio display.
Master reset
Completely erase all information stored in the system
(such as phonebook, call history, text messages and paired
devices) and return to factory default settings.
Install on SYNC
Install downloaded applications or software updates.
Select this option and confirm when prompted in the audio
display. There must be a valid SYNC application or update
available on the USB drive in order to finish an installation
successfully.
System info
Voice settings
Browse USB
Display the system's version numbers as well as its serial
number. Press the OK button to select.
The voice settings submenu contains various options. See
Using Voice Recognition (page 300).
Browse the actual menu structure of the connected USB
arrow buttons to scroll through the folders and files. Use
the left or right arrow buttons to enter or leave a folder.
You can select media content for playback from this menu.
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Note: The SYNC 911 Assist feature must be
SYNC™ APPLICATIONS AND
set on before the incident.
SERVICES (If Equipped)
Note: The SYNC 911 Assist feature only
operates in the U.S., Canada or in a territory
in which 911 is the emergency number.
Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user switches 911 Assist to on
or off, that setting applies for all paired
phones. If 911 Assist is switched off, either
a voice message plays or a display message
or an icon comes on when your vehicle is
started and after a previously paired phone
connects.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
In order for the following features to work,
your cellular phone must be compatible
with SYNC. To check your phone's
•
911 Assist: Can alert 911 in the event of
an emergency.
•
SYNC AppLink: Allows you to connect
to and use certain applications such as
Spotify and Glympse (if your phone is
compatible).
These features may require activation.
Available AppLink enabled apps vary by
market.
911 Assist
WARNINGS
If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone. You
can learn more about the 911 Assist
Unless the 911 Assist setting is set on
before a crash, the system will not
dial for help which could delay
response time, potentially increasing the
risk of serious injury or death after a crash.
Do not wait for 911 Assist to make an
emergency call if you can do it
yourself. Dial emergency services
immediately to avoid delayed response
time which could increase the risk of
serious injury or death after a crash. If you
do not hear 911 Assist within five seconds
of the crash, the system or phone may be
damaged or non-functional.
See Supplementary Restraints System
(page 38). Important information about
airbag deployment is in this chapter.
See Roadside Emergencies (page 189).
Important information about the fuel pump
shut-off is in this chapter.
Always place your phone in a secure
location in your vehicle so it does not
become a projectile or get damaged
in a crash. Failure to do so may cause
serious injury to someone or damage the
phone which could prevent 911 Assist from
working properly.
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Setting 911 Assist On or Off
Press Menu then select
•
•
A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
Menu
Action and Description
Item
SYNC-Applications
911 Assist Select desired option, on or
off.
In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (the triggers for 911
Assist). If a connected cell phone sustains
damage or loses its connection to SYNC
during a crash, SYNC searches for and tries
to connect to a previously paired cell
phone; SYNC then attempts to call the
emergency services.
If you choose not to activate this
feature you will have the following
options:
Menu
Action and Description
Item
Voice
Provides a display and voice
Before making the call:
Reminder reminder at phone connection
•
SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
ON
at vehicle start.
Voice
Provides a display reminder
Reminder only without a voice reminder
OFF
at phone connection.
•
SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel".
To make sure that 911 Assist works
properly:
•
SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
•
•
The 911 Assist feature must be set on
before the incident.
You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.
A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
•
911 Assist May Not Work If
•
•
•
Your cellular phone or 911 Assist
hardware sustains damage in a crash.
The vehicle's battery or the SYNC
system has no power.
The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
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911 Assist Privacy Notice
Note: Make sure you have an active account
for the app that you have downloaded.
Some apps work automatically with no
setup. Other apps want you to configure
your personal settings and personalize your
experience by creating stations or favorites.
We recommend you do this at home or
outside of your vehicle.
When you switch on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
Note: AppLink is not available if your
vehicle is equipped with the MyFordTouch
system.
appropriate emergency services. If you do
not want to disclose this information, do
not switch the feature on.
To Access Using the SYNC Menu
Press the MENU button to access the
menu on-screen. Then select:
SYNC Mobile Apps
Menu
Item
Action and Description
The system enables voice and steering
wheel control of SYNC AppLink enabled
smartphone apps. When an app is running
through AppLink, you can control main
features of the app through voice
SYNC-Apps
Mobile
Apps
Scroll through the list of
available applications and
select a particular app or
select:
commands and steering wheel controls.
Note: You must pair and connect your
smartphone to SYNC to access AppLink.
Find New Apps
Note: iPhone users need to connect the
phone to the USB port.
Note: If you cannot find a compatible SYNC
AppLink app, make sure the required app is
running on the mobile device.
Note: Android users need to connect the
phone to SYNC using Bluetooth.
Note: For information on available apps,
supported smartphone devices and
troubleshooting tips please visit the Ford
website.
Accessing an App's Menu
When an app is running through SYNC,
press the right arrow button on the steering
wheel control to access the app menu.
You can access various app features from
here, for example thumbs up and thumbs
down.
Availability of SYNC AppLink enabled Apps
will vary by region.
Press the left arrow button on the steering
wheel control to exit the app menu.
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To Access Using Voice Commands
Press the voice button then when prompted say:
Menu Item
Action and Description
mobile (apps |
applications)
Say the name of the application after the tone.
The app should start. When an app is running through SYNC, you
can press the voice button and speak commands specific to the
app, for example "Play Playlist Road Trip".
help
Use this command to discover the available voice commands.
SYNC Mobile App Voice Commands
The following voice commands are always available:
Menu Item
Action and Description
mobile (apps | applications)
SYNC prompts you to say the name of an
app to start it on SYNC.
list [mobile] (apps | applications)
SYNC lists all of the currently available
mobile apps.
find [new] [mobile] (apps | applications) Searches your connected mobile device for
SYNC-compatible mobile apps.
help
You can say the name of a mobile app at any time to start the mobile app on SYNC.
When you launch an app using SYNC, the
App Permissions
system may ask you to grant certain
permissions, for example:
App permissions are organized by groups.
You can grant these group permissions
individually. You can change a permission
group status any time when not driving, by
using the settings menu.
•
•
To allow your vehicle to provide vehicle
information to the app such as, but not
limited to: Fuel level, fuel economy, fuel
consumption, engine speed, rain
sensor, odometer, VIN, external
temperature, gear position, tire
pressure, and head lamp status.
To allow your vehicle to provide driving
characteristic information such as, but
not limited to: MyKey, seat belt status,
engine revolutions per minute, gear
position, braking events, steering wheel
angle, and accelerator pedal position.
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•
•
To allow your vehicle to provide
location based apps.
location information, including: GPS
and speed.
Note: You only need to grant permissions
the first time you use an app with SYNC.
To allow the app to send push
Note: Ford is not responsible or liable for
any damages or loss of privacy relating to
usage of an app, or dissemination of any
vehicle data that you approve Ford to
provide to an app.
notifications using the vehicle display
and voice capabilities while running in
a background state. Push notifications
may be particularly useful for news or
Enabling and Disabling App Permissions Using the SYNC Menu
Press the MENU button to access the SYNC menu then select:
Menu Item
SYNC-Apps
Mobile Apps
All Apps
Action and Description
You can also select a specific app.
If the app supports push notifications, this
setting is listed. Select to enable or disable
the feature as required.
Note: You must enable mobile apps for
each connected device the first time you
select a mobile app using the system.
Enabling SYNC Mobile Apps
In order to enable mobile apps, SYNC
requires user consent to send and receive
app authorization information and updates
using the data plan associated with the
connected device.
Data is sent to Ford in the United States
through the connected device. The
information is encrypted and includes your
VIN, SYNC module number, anonymous
usage statistics and debugging
information. Updates may take place
automatically.
Note: Standard data rates apply. Ford is
not responsible for any additional charges
you may receive from your service provider,
when your vehicle sends or receives data
through the connected device. This includes
any additional charges incurred due to
driving in areas when roaming out of a home
network.
App Status
You can view the current status of an app
in the settings menu.
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There are three possible statuses:
Menu Item
Action and Description
Update Needed
The system has detected a new app
requiring authorization or a general
permissions update is required.
Up-To-Date
Updating...
No update is required.
The system is trying to receive an update.
Update settings
Menu Item
Action and Description
Request Update
Select this option from the settings menu
to manually preform a needed update.
Disable Updates
Select this option from the settings menu
to disable automatic updates.
Doing so also disables the use of Mobile
Apps on SYNC.
Confirm that the USB device has been
formatted correctly and has the following
specifications:
USING SYNC™ WITH YOUR
MEDIA PLAYER
•
•
USB 2.0.
File format must be FAT16/32.
You can access and play music from your
digital music player over your vehicle's
speaker system using the system's media
menu or voice commands. You can also
sort and play your music by specific
categories, such as artist and album.
The format of the audio files on the USB
device must be:
•
•
•
•
MP3.
Non DRM protected WMA.
WAV.
AAC.
Note: The system is capable of indexing up
to 15,000 songs.
SYNC is capable of hosting nearly any
digital media player including: iPod, Zune,
plays from device players, and most USB
drives. SYNC also supports audio formats,
such as MP3, WMA, WAV and ACC.
Connecting Your Digital Media
Player to the USB Port
Note: If your digital media player has a
power switch, make sure you switch it on
before plugging it in.
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To Connect Using Voice Commands
To Connect Using the System Menu
Plug the device into one of the vehicle's
1. Plug the device into one of the vehicle's
USB ports.
USB ports.
2. Press the MEDIA button and select
either USB 1 or USB 2 from the media
source list in the audio display.
Press the voice button and when
prompted, say:
Voice Command
Action and Descrip-
tion
(USB [stick] | iPod You can now play
| MP3 [player])
music by saying any
of the appropriate
voice commands.
See the media
voice commands.
Words in brackets [ ] are optional and do
not have to be spoken for the system to
understand the command. For example,
for where (USB [stick] | iPOD | MP3
[player]) appears, you can say USB or USB
stick.
To view USB content select:
Message
Description and Action
Browse USB
Depending on how many media files are on your connected
device, an indexing message may appear in the display. When
indexing is complete, the selected source starts to playback
audio automatically.
Message
You can browse the files on the USB
device in categories. Select BROWSE
from the buttons at the bottom of the
audio display and choose from the
following:
Albums
Genres
Browse USB
Reset USB
Message
Play all
Playlists
Songs
Media Voice Commands
Press the voice button and when
prompted say:
Artists
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Voice Command
Description and Action
(USB [stick] | iPod | MP3 You can now play music by saying any of the appropriate
[player]) voice commands.
You can say any of the voice commands that appear within open and close brackets that
are separated by |. For example, where; (what's | what is) appears you say; what's or
what is.
You must say any of the voice commands that appear outside of open and close brackets.
For example, where; (what's | what is) playing, you must say either "what's playing" or
"what is playing".
Command
pause
Description and Action
Pauses device playback.
Resumes device playback.
play [album] ___
play
play all
Play all media on the device from the first
track to the last.
play [artist] ___
play [genre] ___
play [playlist] ___
next [track | title | song | file | podcast | Plays the next track on the current media.
chapter | episode]
previous [track | title | song | file |
podcast | chapter | episode]
Plays the previous track on current media.
[play] (similar music | more like this) Creates a playlist with a similar genre to the
one currently playing.
play [song | track | title | file] ___
repeat off
repeat (one | track) [on]
Repeats the current track.
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Command
Description and Action
shuffle [all] [on]
Plays the current playlist in a random order.
(Not all devices support this command.)
shuffle off
((who's | who is) this | who plays this | At any time during playback, you can press
(what's | what is) playing [now] | (what the voice button and ask the system what is
| which) (song | track | artist) is this |
playing. The system reads the metadata tags
(who's | who is) playing | (what's | what (if populated) of the current track.
is) this)
•
•
Play album "Magical Mystery Tour".
Play "Magical Mystery Tour".
___ is a dynamic listing, meaning that it
could be the name of anything, such as a
group, artist or song. For example you
could say "Play artist The Beatles".
Bluetooth Audio
The system is also capable of playing
music from your cellular phone through
Bluetooth.
Examples of USB Commands
SYNC provides the user with many intuitive
ways to find and play a song using voice.
For example, if we have a song called
"Penny Lane" from the album "Magical
Mystery Tour" we can say the following to
play this song:
To switch the Bluetooth Audio on, press
the MEDIA button and select:
Menu Item
BT audio
•
•
Play song "Penny Lane".
Play "Penny Lane".
Then any of the following:
If we wanted to play the entire album, we
can say:
Voice Command
pause
play
next [track | title | song | file | podcast | chapter | episode]
previous [track | title | song | file | podcast | chapter | episode]
Press the MEDIA button and select either
Media Menu Features
USB 1 or USB 2 from the media source list
in the audio display to start USB playback.
The media menu allows you to select how
to play your music (such as by artist, genre,
shuffle or repeat), find similar music or
reset the index of your USB devices.
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Message
Options
Description and Action
This will enter the media menu.
Then any of the following:
Message
Description and Action
Shuffle
Choose to shuffle or repeat your music. Once you make your
choice, it remains on until you switch it off.
Repeat track
Similar music
Choose to shuffle or repeat your music. Once you make your
choice, it remains on until you switch it off.
You can play similar types of music to the current playlist
from the USB port. The system uses the metadata informa-
tion of each track to compile a playlist. The system then
creates a new list of similar tracks and then begins playing.
Each track must have the metadata tags populated for this
feature. With certain playing devices, if your metadata tags
are not populated, the tracks will not be available in voice
recognition, the play menu or this option. However, if you
place these tracks onto your playing device in mass storage
device mode they are available in voice recognition, the play
menu or this option. The system places unknowns into any
unpopulated metadata tag.
Reset USB
Resets the USB index. After the new indexing is complete
you can choose what to play from the USB song library.
2. Press the MEDIA button (next to the
Accessing Your USB Song Library
audio display) to select USB playback.
1. Plug the device into your vehicle's USB
port.
Message
Description and Action
Browse USB
This menu allows you to select and play your media files by
artist, album, genre, playlist or track.
If there are no media files to access, the
display indicates there is no media.
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If there are media files, you have the following options:
Display
Description and Action
Play all
Play all indexed media files from your device one at a time
in numerical order.*
Press the OK button to select. The first track title appears
in the display.
Playlists
Access your playlists (from formats like ASX, M3U, WPL,
or MTP).*
1. Press the OK button to select.
2. Scroll to select the desired playlist, and then press the
OK button.
Search for and play a specific indexed track.*
Songs
Artists
1. Press the OK button to select.
2. Scroll to select the desired track, and then press the OK
button.
Sort all indexed media files by artist. The system then lists
and plays all artists and tracks alphabetically.*
1. Press the OK button to select.
2. Scroll to select the desired artist, and then press the OK
button.
Sort all indexed media files by album.*
1. Press the OK button to select.
2. Scroll to select the desired album, and then press the
OK button.
Albums
Genres
Sort all indexed media files by genre (category) type.*
1. Press the OK button to select.
2. Scroll to select the desired genre, and then press the
OK button.
Browse USB
Browse all supported media files on your media player
connected to the USB port. You can only view media files
that are compatible with SYNC. (Other files are not
visible.)
1. Press the OK button to select.
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Display
Description and Action
2. Scroll to browse indexed media files on the device, and
then press the OK button.
Reset USB
Resets the USB index. After the new indexing is complete,
you can choose what to play from the USB song library.
*You can use the buttons at the bottom of the audio display to jump to a certain
alphabetical category quickly. You can also use the letters on the audio system's numeric
keypad to jump in the list.
USB 2(If Equipped)
Using Voice Commands
Your vehicle may come equipped with an
You can access and view your USB songs
additional USB port. If so, USB 1 is located
using voice commands.
at the front of the vehicle at the bottom of
the instrument panel. USB 2 is located
inside the storage compartment of the
vehicle's center console.
Plug the device into your vehicle's USB
port.
Press the voice button and when
prompted, say any of the following
commands:
You can plug in an additional USB device
into the second USB port.
You can access both USB devices by using
voice commands.
Accessing and Viewing USB Media
(browse | search | show) all (album |
albums)
To access a USB device press the voice
button and when prompted say:
(browse | search | show) all (artist |
artists)
Voice command
USB 1
USB 2
(browse | search | show) all (genre |
genres)
(browse | search | show) all (playlist |
playlists)
Note: SYNC only supports one connected
iOS (Apple) devices at a time (whichever
one you plug in first). When you connect a
second iOS device, the systems charges it,
but does not support playback from it.
(browse | search | show) all (song | songs
| title | titles | file | files | track | tracks)
(browse | search | show) album ___
(browse | search | show) artist ___
(browse | search | show) genre ___
(browse | search | show) playlist ___
Bluetooth Devices and System
Settings
You can access these menus using the
audio display. See Using SYNC™ With
Your Phone (page 302).
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Voice Commands for Audio
Sources
Your voice system allows you to change
audio sources with a simple voice
command.
Voice Command
((who's | who is) this | who plays this |
(what's | what is) playing [now] | (what
| which) (song | track | artist) is this |
(who's | who is) playing | (what's | what
is) this)
help
* If equipped.
Press the voice button and when
prompted say:
Radio Voice Commands
Voice Command
If you are listening to the radio,
press the voice button, and then
(music | audio | entertainment) [system]
say any of the commands in the
Below are a few examples of voice
following table.
commands you can use.
If you are not listening to the radio,
press the voice button and, after the
tone, say:
[tune [to]] AM
[tune [to]] AM1
[tune [to]] AM (autostore | AST |
autoset)
Voice Command
Radio
[tune [to]] AM 2
You can then say any of the following
Bluetooth (audio | stereo)
(disc | CD [player]) play
[tune [to]] FM
commands.
[tune [to]] AM
[tune [to]] AM1
[tune [to]] FM1
[tune [to]] AM (autostore | AST |
autoset)
[tune [to]] FM (autostore | AST |
autoset)
[tune [to]] AM 2
[tune [to]] FM 2
Radio
[tune [to]] (AM ___ | ___ [AM])
[tune [to]] AM preset ___
[tune [to]] AM1 preset ___
[tune [to]] FM
*
tune [to] SAT
*
Sirius
[tune [to]] FM1
(USB [stick] | iPod | MP3 [player])
[tune [to]] FM (autostore | AST |
autoset) preset ___
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Voice Command
[tune [to]] FM 2
Voice Commands
[tune [to]] SAT 2 preset ___
[tune [to]] SAT 3 preset ___
tune [to] [Sirius]
[tune [to]] (FM ___ | ___ [FM])
[tune [to]] FM preset ___
FM ___ HD ___
*
*
Help
[tune [to]] Sirius
[channel] ___
You can say the
[tune [to]] FM 2 preset ___
HD ___
channel number (0-
233) to listen to that
Sirius station.
[tune [to]] preset ___
Tune
CD Voice Commands
If you are listening to a CD, press
help
* If equipped.
the voice button, and then say
any of the commands in the
following table.
Sirius Satellite Radio Voice Commands
(If equipped)
If you are not listening to a CD, press
the voice button and, after the tone,
say:
To listen to Sirius satellite radio,
press the voice button and, after
Voice Command
the tone, say:
(disc | CD [player]) play
Voice Commands
You can then say any of the following
commands.
Sirius
pause
When you are listening to Sirius
satellite radio, you can press the voice
button, and say any of the commands
in the following table.
play
[play] next track
[play] previous track
[play | change to] track [number] ___
repeat (track | song) [on]
repeat folder [on]
repeat off
Voice Commands
tune [to] SAT
[tune [to]] SAT 1
[tune [to]] SAT 2
[tune [to]] SAT 3
(shuffle | random | mix) [on | (tracks |
songs) [on]]
[tune [to]] preset ___
[tune [to]] SAT 1 preset ___
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Use the website at any time to check your
Voice Command
phone's compatibility, register your
account and set preferences as well as
access a customer representative via an
online chat (during certain hours). Visit
(shuffle | random | mix) (CD [player] |
disc) [on]
(shuffle | random | mix) folder [on]
shuffle off
information.
SYNC™ TROUBLESHOOTING
Your SYNC system is easy to use. However,
should questions arise, see the tables
below.
Phone issues
Possible cause(s)
Issue
Possible solution(s)
The audio control settings Review your phone's manual
There is excessive back-
ground noise during a phone
call.
on your phone may be
affecting SYNC perform-
ance.
about audio adjustments.
Try turning off the device,
resetting the device,
During a call, I can hear the
other person but they
cannot hear me.
This may be a possible
phone malfunction.
removing the device's
battery, then trying again.
Go to the website to review
your phone's compatibility.
This is a phone-dependent
feature.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
SYNC is not able to down-
load my phonebook.
Try pushing your phonebook
contacts to SYNC by using
the Add Contacts feature.
This may be a possible
phone malfunction.
Use the SYNCmyphone
feature available on the
website.
The system says Phonebook
Downloaded but the
Try pushing your phonebook
This may be a limitation on contacts to SYNC by using
phonebook in SYNC is
empty or missing contacts.
your phone's capability.
the Add Contacts feature.
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Phone issues
Issue
Possible cause(s)
Possible solution(s)
If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
Remove any pictures or
special ring tones associ-
ated with the missing
contact.
Depending upon your phone,
you may have to grant SYNC
permission to access your
phonebook contacts. Make
sure to confirm when
prompted by your phone
during the phonebook
download.
Go to the website to review
your phone's compatibility.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
This is a phone-dependent
feature.
Try deleting your device
from SYNC, deleting SYNC
from your device and trying
again.
I am having trouble
connecting my phone to
SYNC.
Check the security and auto
accept and prompt always
settings relative to the SYNC
Bluetooth connection on
your phone.
This may be a possible
phone malfunction.
Update your device's firm-
ware.
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Phone issues
Issue
Possible cause(s)
Possible solution(s)
Turn off the Auto phone-
book download setting.
This is a phone-dependent Go to the website to review
feature.
your phone's compatibility.
Text messaging is not
working on SYNC.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
This may be a possible
phone malfunction.
USB and media issues
Possible cause(s)
Issue
Possible solution(s)
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
Make sure you are using the
manufacturer's cable.
I am having trouble
This may be a possible
device malfunction.
Make sure you insert the
USB cable correctly into the
device and the USB port.
connecting my device.
Make sure that the device
does not have an auto-
install program or active
security settings.
Make sure you are not
leaving the device in your
vehicle during very hot or
cold temperatures.
SYNC does not recognize
my device when I turn on the This is a device limitation.
car.
Review the device compatib-
ility chart on the SYNC
website to confirm your
phone supports the
Bluetooth audio streaming
function.
Bluetooth audio does not This is a phone-dependent
stream.
feature.
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USB and media issues
Possible cause(s)
Issue
Possible solution(s)
Make sure you correctly
connect the device to SYNC,
and that you have pressed
play on your device.
The device is not connected.
Your music files may not
contain the correct artist,
song title, album or genre
information.
Make sure that all song
details are populated.
SYNC does not recognize
music that is on my device.
The file may be corrupted.
Some devices require you to
change the USB settings
from mass storage to MTP
class.
The song may have copy-
right protection, which does
not allow it to play.
Voice command issues
Possible cause(s)
Issue
Possible solution(s)
Review the phone voice
commands and the media
voice commands at the
beginning of their respective
sections.
You may be using the wrong
voice commands.
SYNC does not understand
what I am saying.
After pressing the voice icon,
wait until after the tone
sounds and Listening
You may be speaking too
soon or at the wrong time.
appears before saying a
command. Any command
spoken before this does not
register with the system.
Review the media voice
commands at the beginning
of the media section.
SYNC does not understand You may be using the wrong
the name of a song or artist.
voice commands.
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Voice command issues
Possible cause(s)
Issue
Possible solution(s)
Say the song or artist
exactly as listed. If you say
"Play Artist Prince", the
system does not play music
by Prince and the Revolution
or Prince and the New
Power Generation.
You may be saying the
name differently than the
way you saved it.
Make sure you are saying the
complete title, such as
"California remix featuring
Jennifer Nettles".
If the song titles are in all
CAPS, you have to spell
them. LOLA requires you to
say "L-O-L-A".
The system may not be
reading the name the same
way you are saying it.
Do not use special charac-
ters in the title. The system
does not recognize them.
Review the Phone voice
commands at the beginning
of the phone section.
Make sure you are saying the
contacts exactly as they are
listed. For example, if you
save a contact as Joe
Wilson, say "Call Joe
Wilson".
You may be using the wrong
voice commands.
SYNC does not understand
or is calling the wrong
contact when I want to
make a call.
Using the SYNC phone
menu, open the phonebook
and scroll to the name
SYNC is having trouble
understanding. SYNC will
read the name to you, giving
you some idea of the
pronunciation SYNC is
expecting.
You may be saying the
name differently than the
way you saved it.
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Voice command issues
Possible cause(s)
Issue
Possible solution(s)
The system works better if
you list full names, such as
"Joe Wilson" rather than
"Joe".
The system may not be
reading the name the same
way you are saying it.
Contacts in your phonebook Do not use special charac-
may be very short and ters, such as 123 or ICE, as
similar, or they may contain the system does not recog-
special characters.
nize them.
If a contact is in CAPS, you
have to spell it. JAKE
requires you to say "Call J-
A-K-E".
Your phonebook contacts
may be in CAPS.
AppLink issues
Issue
Possible cause(s)
Possible solution(s)
Ensure you have a compat-
ible smartphone; an Android
with OS 2.3 or higher or an
iPhone 3GS or newer with
iOS 5.0 or higher. Addition-
ally, ensure your phone is
paired and connected to
SYNC in order to find
AppLink Mobile Applica-
tions: When I select "Find An AppLink capable phone
New Apps," SYNC does not is not connected to SYNC.
find any applications.
AppLink-capable apps on
your device. iPhone users
must also connect to
SYNC's USB port with an
Apple USB cable.
Ensure you have down-
loaded and installed the
latest version of the app
AppLink-enabled apps are
My phone is connected, but
not installed and running on from your phone's app store.
I still cannot find any apps.
your mobile device.
Ensure the app is running on
your phone. Some apps
require you to register or
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AppLink issues
Issue
Possible cause(s)
Possible solution(s)
login on the app on the
phone before using them
with AppLink. Also, some
may have a "Ford SYNC"
setting, so check the app's
settings menu on the phone.
Closing and restarting apps
may help SYNC find the
application if you cannot
discover it inside the vehicle.
On an Android device, if
apps have an "Exit' or 'Quit'
option, select that then
restart the app. If the app
does not have that option,
you can also manually
"Force Close" the app by
going to the phone's settings
menu, selecting 'Apps.' then
finding the particular app
and choosing 'Force stop.'
Don't forget to restart the
app afterwards, then select
"Find New Apps" on SYNC.
Sometime apps do not
My phone is connected, my properly close and re-open
app(s) are running, but I still their connection to SYNC,
cannot find any apps.
over ignition cycles, for
example.
On an iPhone with iOS7+, to
force close an app, double
tab the home button then
swipe up on the app to close
it. Tab the home button
again, then select the app
again to restart it. After a
few seconds, the app should
then appear in SYNC's
Mobile App's Menu.
My Android phone is
There is a Bluetooth bug on Reset the Bluetooth on your
connected, my app(s) are some order versions of the phone by turning it off and
running, I restarted them,
but I still cannot find any
apps.
Android operating system then turning Bluetooth back
that may cause apps that on. If you are in your vehicle,
were found on your previous
SYNC should be able to
vehicle drive to not be found automatically re-connect to
again if you have not turned your phone if you press the
off Bluetooth.
"Phone" button.
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AppLink issues
Issue
Possible cause(s)
Possible solution(s)
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
My iPhone phone is
connected, my app is
running, I restarted the app
but I still cannot find it on
SYNC.
The USB connection to
SYNC may need to be reset.
Try increasing the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
I have an Android phone. I
found and started my media
app on SYNC, but there is no
sound or the sound is very
low.
The bluetooth volume on
the phone may be low.
Some Android devices have Force close or uninstall the
a limited number of apps you do not want SYNC
bluetooth ports apps can to find. If the app has a "Ford
I can only see some of the use to connect. If you have SYNC" setting, disable that
AppLink apps running on my more AppLink apps on your setting in the app's settings
phone listed in SYNC's
Mobile Apps Menu.
phone than the number of
available Bluetooth ports,
you will not see all of your
apps listed in SYNC's mobile
apps menu.
menu on the phone.
SYNC System Reset
The SYNC system in your vehicle has System Reset feature that can be performed if
the function of a SYNC feature is lost. This reset is intended to restore functionality and
will not erase any information previously stored in the system (Such as paired devices,
phonebook, call history, text messages, or user settings). To perform a System Reset,
press and hold the Seek Up (>>) button while pressing and holding the Radio Power
button. Release both buttons after 2-3 seconds. Please allow a few minutes for the
reset to complete. After a few minutes has passed you can resume using the SYNC
system.
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