Deutsch
EnglishAutomatic Crash Notification System for your Ford Focus 2018-2025
Automatic Crash Notification System
Note: When you switch Emergency
EMERGENCY ASSISTANCE
Assistance on or off, the settings apply to
all paired mobile phones. If you switch
Emergency Assistance off and a previously
paired phone connects when you switch the
ignition on, either a voice message plays, a
display message or icon is shown or both.
WARNING: Unless the Emergency
Assistance setting is on prior to a
collision, the system does not attempt
to place an emergency call. This could
delay the response time, increasing the
risk of serious injury or death.
Note: Every mobile phone operates
differently. While Emergency Assistance
works with most mobile phones, some
mobile phones may experience difficulties
using this feature.
Note: In the case of an emergency, the
system, as a means of communication aid,
can help you contact specific rescue
departments of public emergency services.
The system does not deploy the rescue
operations. The local public emergency
service deploys specific rescue operations
according to the actual situation.
WARNING: For this feature to work,
your mobile phone must be
Bluetooth-enabled and compatible with
the system.
WARNING: Always place your
phone in a secure location in your vehicle
so it does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
Emergency Assistance from working
properly.
To make sure that Emergency Assistance
works correctly:
•
The system must have power and be
working correctly at the time of the
crash and during feature activation and
use.
Note: Not all accidents activate the system.
If an accident does trigger the system, it
initiates a call to the emergency services.
Do not wait for the system to initiate a call
if you are able to do so. Call emergency
services immediately to avoid a delayed
response time. If you do not hear the system
within five seconds of the accident, the
system could be non-functional.
If an accident results in an attempt to
deploy an airbag, excluding knee airbags
and rear inflatable seatbelts, or to shut off
the fuel pump, the system initiates a call
to the emergency services.
•
•
•
You must switch on the feature before
a crash.
You must have a cell phone connected
to the system.
In certain countries, it may be
necessary to have a valid and
registered SIM card with credit in order
to place and maintain an emergency
call.
•
•
•
A connected cell phone must have the
ability to make and maintain an
Note: Before setting the feature on, please
outgoing call at the time of the crash.
read the important notice about the
A connected cell phone must have
adequate network coverage, battery
power and signal strength.
Emergency Assistance feature and the
Emergency Assistance privacy notice later
in this section for important information.
Your vehicle must have battery power.
57
Focus (CGE) Vehicles Built From: 15-03-2021, CG3784en enGBR, Edition date: 202012, First-Printing
Automatic Crash Notification System
Note: This feature only works in a country
During a call:
where Emergency Assistance can call the
local emergency services. For additional
information, please refer to the local Ford
website.
•
Emergency Assistance uses your
vehicle GPS or cellular network
information when available to
determine the most appropriate
language to use. It alerts the
emergency operator of the crash and
delivers the introductory message. This
may include your vehicle GPS
coordinates.
In the Event of a Crash
Before making a call:
•
If you do not cancel the call, an
introductory message plays for the
emergency operator. After this
message, there is hands-free
•
The language the system uses to
interact with the occupants of your
vehicle may differ from the language
used to deliver information to the
emergency operator.
communication between your vehicle's
occupants and the operator.
•
•
The system provides a short window
of time (approximately 10 seconds) to
cancel the call. If you do not cancel the
call, the system initiates a call to the
emergency services.
The system plays a message letting
you know when it attempts to make an
emergency call. You can cancel the call
by selecting the relevant button or by
pressing the end call button on the
steering wheel.
•
•
After the delivery of the introductory
message the voice line opens so that
you can speak hands-free with the
emergency operator.
When the line is connected, you must
be prepared to provide your name,
phone number and location
information immediately.
Note: While the system provides
information to the emergency operator, the
system plays a message letting you know
it is sending important information. It then
lets you know when the line is open to start
hands-free communication.
Note: Not every crash deploys an airbag or
triggers the fuel pump shut off, which may
turn on Emergency Assistance. However, if
Emergency Assistance is triggered, the
system tries to contact the emergency
services. If a connected cell phone sustains
damage or loses connection to the system,
it searches for and tries to connect to any
available previously paired cell phone and
initiates a call to the emergency services.
Note: During an Emergency Assistance call,
an emergency priority screen appears which
contains vehicle GPS coordinates when
available.
Note: It is possible that GPS location
information is not available at the time of
the crash; in this case, Emergency
Assistance will still attempt to place an
emergency call.
Note: It is possible that the emergency
services will not receive the GPS
coordinates; in this case, hands-free
communication with an emergency operator
is available.
58
Focus (CGE) Vehicles Built From: 15-03-2021, CG3784en enGBR, Edition date: 202012, First-Printing
Automatic Crash Notification System
Note: The emergency operator may also
Emergency Assistance Privacy Notice
When you switch on Emergency
receive information from the cellular
network such as cell phone number, cell
phone location and cell phone carrier name
independent from Emergency Assistance.
Assistance, it may disclose to emergency
services that your vehicle has been in a
crash involving the deployment of an
airbag or activation of the fuel pump shut
off. This feature has the capability to
disclose your location information to the
emergency operator or other details about
your vehicle or crash to provide the most
appropriate emergency services.
Emergency Assistance may not work
if:
•
Your cell phone or Emergency
Assistance hardware sustains damage
in the crash.
•
•
•
•
The vehicle battery or the system has
If you do not want to disclose this
no power.
information, do not switch on the feature.
A crash ejects your cell phone from
your vehicle.
You do not have a valid and registered
SIM card with credit in your cell phone.
You are in a country where Emergency
Assistance cannot call the local
emergency services. For additional
information, please refer to the local
Ford website.
Important Information About
Emergency Assistance
Emergency Assistance does not currently
call emergency services in the following
countries:
•
•
•
•
•
•
•
•
•
•
•
Albania.
Armenia.
Azerbaijan.
Belarus.
Bosnia and Herzegovina.
Georgia.
Macedonia.
Moldova.
Netherlands.
Russia.
Ukraine.
59
Focus (CGE) Vehicles Built From: 15-03-2021, CG3784en enGBR, Edition date: 202012, First-Printing
