Deutsch
EnglishConnected Vehicle for your Ford Kuga 2019-2025
Connected Vehicle(If Equipped)
ENABLING AND DISABLING THE
WHAT IS A CONNECTED
VEHICLE
MODEM - VEHICLES WITH: SYNC
3
A connected vehicle has technology that
allows your vehicle to connect to a mobile
network and for you to access a range of
features. When used in conjunction with
the FordPass app, it could allow you to
monitor and control your vehicle further,
for example checking the tire pressures,
the fuel level and the vehicle location. For
additional information, refer to the local
Ford website.
1. Press Settings.
2. Press FordPass Connect.
3. Press Connectivity settings.
4. Switch connectivity features on or off.
ENABLING AND DISABLING THE
MODEM - VEHICLES WITH: SYNC
2.5
1. Select Settings.
CONNECTED VEHICLE
REQUIREMENTS
Connected service and related feature
functionality requires a compatible vehicle
network.
Some remote features require additional
service activation. Log in to your Ford
account for details. Some restrictions, third
party terms and message or data rates
may apply.
2. Select Connectivity features.
3. Select Data sharing.
4. Switch connectivity features on or off.
CONNECTING FORDPASS TO THE
MODEM
1. Make sure that the modem is enabled
using the vehicle settings menu.
2. Open the FordPass app on your device
and log in.
3. Add your vehicle or select your vehicle
CONNECTED VEHICLE
LIMITATIONS
if already added.
4. Select the option for vehicle details.
Evolving technology, cellular networks, or
regulations could affect functionality and
availability, or continued provision of some
features. These changes could even stop
some features from functioning.
5. Select the option to activate your
vehicle.
6. Make sure that the name on the screen
matches the name shown in your
FordPass account.
7. Confirm that FordPass account is
CONNECTINGTHEVEHICLETO
A MOBILE NETWORK
connected to the modem.
CONNECTINGTHEVEHICLETO
A WI-FI NETWORK
1. Press Settings.
2. Press Wi-Fi.
WHAT IS THE MODEM
The modem allows access to a
range of features built into your
vehicle.
426
Kuga (CTD) Vehicles Built From: 22-06-2021, CG3851en enGBR, Edition date: 202104, First-Printing
Connected Vehicle(If Equipped)
3. Switch Wi-Fi on.
4. Press View available networks.
5. Select an available Wi-Fi network.
Note: Enter the network password to
connect to a secure network.
CONNECTEDVEHICLE–TROUBLESHOOTING-VEHICLESWITH:
MODEM
Symptom
Possible Cause and Resolution
Modem is not enabled.
Switch connectivity features on.
Weak network signal.
I cannot confirm the
–
–
connection of my FordPass
account to the modem.
•
•
Move your vehicle closer to a place where the
network signal is not obstructed.
427
Kuga (CTD) Vehicles Built From: 22-06-2021, CG3851en enGBR, Edition date: 202104, First-Printing
Connected Vehicle(If Equipped)
CONNECTEDVEHICLE–TROUBLESHOOTING-VEHICLESWITH:
SYNC 3
Symptom
Possible Cause and Resolution
Password error.
Enter the correct network password.
Weak network signal.
I cannot connect to a Wi-Fi
network.
–
–
•
•
Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
–
Multiple access points in range with the same SSID.
•
Use a unique name for your SSID. Do not use the
default name unless it contains a unique identifier,
for example as part of the MAC address.
The Wi-Fi connection
disconnects after successful
connection.
–
–
Weak network signal.
•
Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
I am close to a Wi-Fi hotspot
but the network signal
strength is weak.
Obstructed network signal.
•
If your vehicle has a heated windshield, position
your vehicle so that the windshield is not facing the
Wi-Fi hotspot.
•
If your vehicle has metallic tinting on the windows
but not on the windshield, position your vehicle so
that the windshield is facing the Wi-Fi hotspot or
open the windows that are facing the hotspot.
•
•
If your vehicle has metallic tinting on the windows
and the windshield, open the windows that are
facing the hotspot.
If your vehicle is in a garage and you have the
garage door closed, open the garage door.
I cannot see a network in the
list of available networks
that I expect to see.
–
Hidden network.
Make the network visible and try again.
•
428
Kuga (CTD) Vehicles Built From: 22-06-2021, CG3851en enGBR, Edition date: 202104, First-Printing
Connected Vehicle(If Equipped)
Symptom
Possible Cause and Resolution
I cannot see the Wi-Fi
–
System limitation.
hotspot name when I search
for Wi-Fi networks on my
cell phone or other device.
•
•
Make sure Wi-Fi hotspot visibility is on.
The system does not provide a Wi-Fi hotspot at
this time.
Software downloads take
too long.
–
–
Weak network signal.
•
Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
Wi-Fi hotspot in high demand or has a slow Internet
connection.
•
Use a more reliable Wi-Fi hotspot.
The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.
–
–
No software update available.
Wi-Fi network requires a subscription or acceptance
of terms and conditions.
•
Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.
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Kuga (CTD) Vehicles Built From: 22-06-2021, CG3851en enGBR, Edition date: 202104, First-Printing
