Deutsch
EnglishSYNC 3 for your Ford Kuga 2019-2025
SYNCâ„¢ 3
Using the Touchscreen
GENERAL INFORMATION
WARNING:Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
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A
B
C
D
E
Status bar.
Home screen.
Clock. See Settings (page 462).
Outside air temperature.
Feature bar.
About SYNC
The system allows you to interact with the
entertainment, information and
communication systems on your vehicle
using voice commands and a touchscreen.
The system provides easy interaction with
audio, phone, navigation, mobile apps and
settings.
Status Bar
Cell phone microphone muted.
Note: You can switch the system on and
use it for up to an hour without switching
the ignition on.
Note: You can use the system after you
switch the ignition off for up to 10 minutes
or until you open a door.
Note: For your safety, some features are
speed-dependent. Their use is limited to
when your vehicle speed is less than 5 km/h
(3 mph).
Audio system muted.
Software update installed.
Wi-Fi connected.
Cell phone roaming.
Text message received.
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Emergency Assistance off.
Select to adjust system settings.
See Settings (page 462).
Cell phone network signal
strength.
See Cleaning the Interior (page 386).
Vehicle data sharing on.
Updating the System
UpdatingtheSystemUsingaUSBDrive
Downloading an Update
Vehicle location sharing on.
1. Go to the SYNC update page on the
Vehicle data and vehicle location
sharing on.
local Ford website.
2. Download the update.
Traffic data source: Live traffic.
Note: The website notifies you if an update
is available.
E3
3. Insert a USB drive into your computer.
Traffic data source: Traffic
broadcast.
Note: The USB drive needs to be empty and
meet the minimum requirements detailed
on the website.
Wireless charger active.
4. Follow the instructions provided to
download the update to the USB drive.
Feature Bar
Installing an Update
Select to use the radio, a USB, a
Note: You can use the system when
media player or a Bluetooth
E
installation is in progress.
device. See Entertainment
(page 448).
1. Disconnect all other USB devices from
the USB ports.
2. Connect the USB drive with the update
to a USB port.
Select to make calls and access
the phonebook on your cell
Note: Installation starts automatically
within 10 minutes.
phone. See Phone (page 450).
Updating the System Using a Wi-Fi
Select to use the navigation
452).
Network Connection
Switching Automatic System Updates
On
1. Select Settings.
2. Select Automatic updates.
3. Switch Automatic system updates on.
461).
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The system is now set to check for and
USING VOICE RECOGNITION
receive system updates when it is
connected to a Wi-Fi network.
The system allows you to interact with the
entertainment, information and
Note: You can use the system when
communication systems on your vehicle
using voice commands. This allows you
to keep your hands on the steering wheel
and focus on what is in front of you.
download is in progress.
Note: If the system is disconnected from
the Wi-Fi network when download is in
progress, the download continues the next
time the system is connected to a Wi-Fi
network.
Press the voice control button
on the steering wheel and wait
for the voice prompt.
Connecting to a Wi-Fi Network
Note: Press the voice control button again
to interrupt a voice prompt and begin
speaking.
See Connecting the Vehicle to a Wi-Fi
Network (page 426).
Note: Turn the volume control when a voice
Additional Information and
Assistance
For additional information and assistance,
we recommend that you contact an
authorized dealer or refer to the local Ford
website.
prompt plays to adjust the volume.
Note: Press and hold the voice control
button on the steering wheel to use Siri on
your iOS device.
The following voice commands are
designed to help you from any screen:
•
•
List of commands
Help
The following tables list some of the more
frequently used voice commands. For a
complete list of voice commands, refer to
the local Ford website.
General
Voice Command
Description
Get a list of voice commands for a specific feature.1
Cancel an active voice session.
___ list of commands
Cancel
Get a list of voice commands for a specific feature.1
Return to the previous screen.
___ help
Back
Main menu
Go to the main menu.
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Voice Command
Next page
Previous page
Description
Go to the next page.
Go to the previous page.
1 Add the name of the feature to the command.
Entertainment
Audio Source
Voice Command
Description
Radio
Use the radio.
CD Player
Bluetooth audio
USB
Use the CD player.
Use a Bluetooth® device.
Use a USB or media player.
Radio
Voice Command
Description
AM
Listen to AM radio.
Tune to a specific AM frequency.1
Listen to DAB radio.
___ AM
DAB
FM
Listen to FM radio.
Tune to a specific FM frequency.1
___ FM
1 Add the radio frequency to two decimal places to the command.
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USB and Media Player
Voice Command
Play album ___
Description
Play artist ___
Play audiobook ___
Play genre ___
Play your music by category.1
Play playlist ___
Play podcast ___
Play song ___
Browse all albums
Browse all artists
Browse all audiobooks
Browse all genres
Browse all playlists
Browse all podcasts
Browse all tracks
Browse album ___
Browse artist ___
Browse audiobook ___
Browse genre ___
Browse playlist ___
Browse podcast ___
Browse music on a USB device.
Browse your music by category on a USB device.1
1 Add an album name, artist name, audiobook name, genre name, playlist name, podcast
name or track name to the command. Say the name exactly as it appears on your device.
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Phone
Voice Command
Description
Pair phone
Redial
Pair a cell phone or Bluetooth®-enabled device.
Redial the last number that you dialed.
Dial a number.1
Dial ___
Call a specific contact from your phonebook.2
Call ___
Call ___ ___
Call a specific contact from your phonebook at a
specific location.3
Listen to message
Listen to a text message.
Listen to message ___
Listen to a specific text message from a list of text
messages.
Reply to message
Reply to the last text message.
1 Add the number you want to dial to the command.
2 Add a contact name from your phonebook to the command. Say the first and last name
of your contact exactly as it appears on your device.
3 Add a contact name and location from your phonebook to the command. Say the first
and last name of your contact exactly as it appears on your device.
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Navigation(If Equipped)
Setting a Destination
Voice Command
Description
Find an address
Enter a destination address. When prompted,
provide the house number, the street and city.
Find a POI
Search for a point of interest by name or by category.
Search for a nearby point of interest by category.1
Find nearest ___
Search for a point of interest category.1
Find a POI category
Destination home
Destination work
Set your saved home address as your destination.
Set your saved place of work as your destination.
Previous destinations
Display and select from a list of previous destina-
tions.
Favourite destinations
Display and select from a list of favorite destinations.
1 Add a point of interest category or the name of a major brand or chain to the command.
Route Guidance
Voice Command
Cancel route
Description
Cancel the current route.
Reroute
Select an alternate route.
Repeat last instruction
Show route
Repeat the last guidance prompt.
Display an overview of the route.
Display the map on the touchscreen.
Show map
Show north up
Display a two-dimensional map with north toward
the top of the touchscreen.
Show heading up
Show 3D
Display a two-dimensional map with the direction
you are traveling toward the top of the touchscreen.
Display a three-dimensional map with the direction
you are traveling toward the front.
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Apps
General
Voice Command
Description
Mobile apps
Start an app. The system prompts your for the app
name.
List apps
Find apps
Get a list of apps running on your device.
Search and connect to apps running on your device.
Active App
Voice Command
Description
Get a list of voice commands for a specific app.1
Close an app.1
___ help
Close ___
1 Add an app name to the command.
Voice Settings
Voice Command
Voice settings
Description
Go to the voice settings menu.
Switch long voice prompts on.
Switch short voice prompts on.
Interaction mode standard
Interaction mode advanced
Call confirmation on
Switch call confirmation on. The system prompts
you to confirm before making a call.
Call confirmation off
Switch call confirmation off. The system does not
prompt you to confirm before making a call.
Voice command lists on
Voice command lists off
Switch the display of voice commands on.
Switch the display of voice commands off.
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Automatic Blower Motor Speed
Using the Radio
Setting an AM/FM Radio Station
1. Select Sources.
2. Select AM or FM.
Reduction
If necessary, the system decreases the
blower motor speed when you are using
voice commands to reduce the amount of
background noise in your vehicle. It returns
to normal when you are finished.
Switching Automatic Blower Motor
Speed Reduction Off
Simultaneously press the A/C and
recirculated air buttons.
ENTERTAINMENT
Select the audio option on the
feature bar.
A
3. Rotate the control to change the
frequency.
Selecting a FM Radio Station From a
List
1. Select Sources.
2. Select FM.
3. Select Stations.
4. Select a radio station from the list.
B
Selecting a Digital Radio Station From
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a List
A
B
Audio source. Select to choose
a different audio source.
1. Select Sources.
2. Select DAB.
Presets. Swipe left to view more
3. Select Stations.
4. Select an ensemble.
5. Select a radio station from the list.
presets.
You can access these options using the
touchscreen or voice commands.
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Manually Changing Digital Radio
Stations
Note: If you switch traffic announcements
on, traffic announcements broadcast by
radio stations interrupt the current audio
source to help you plan your route.
StreamingMusicFromaBluetooth
Device
Check the compatibility of your device on
the local Ford website.
Pair your device. See Phone (page 450).
Select Sources.
Select Bluetooth.
Searching for Tracks on a Bluetooth
Device
Select Browse.
Rotate the control to change the station.
Select a track.
Automatically Changing Radio
Note: Select the cover art to view
Stations
information about the current track.
Press to seek the next station up
the frequency band.
Playing Tracks on a Bluetooth Device
in a Random Order
Press and hold to quickly seek
up the frequency band.
Select to play tracks in a random
order.
Press to seek the next station
down the frequency band.
Repeating Tracks on a Bluetooth
Device
Press and hold to quickly seek
down the frequency band.
Select the repeat icon to repeat
Storing a Radio Station
tracks.
Press and hold one of the preset buttons.
Note: You can repeat one track or all tracks
on an audio format Bluetooth device. You
can repeat one track, all tracks or all tracks
in one folder on a Bluetooth device.
Note: A small number one appears next to
the repeat icon to indicate that a track is set
to repeat. A small folder icon appears next
to it to indicate that a folder is set to repeat.
Note: The radio briefly mutes to indicate
the station has been stored.
Note: You can add additional preset pages
using the settings option on the feature bar.
Switching Traffic Announcements On
Select Traffic (TA).
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Supported Devices
PlayingMusicFromaUSBorMedia
Player
The system supports most USB and media
players, including iOS and Android devices.
Connect your device to a USB port.
Select Sources.
Supported File Formats
Select USB.
The system supports the following file
formats:
•
•
•
MP3, MP4, WMA, WAV, AAC, AIFF, APE,
DSD, and FLAC audio file formats.
Note: The system indexes your music
before you can play it.
MP3, WMA, WAV, M4A, M4B, AAC, and
SearchingforTracksonaUSBorMedia
FLAC file extensions.
Player
FAT, exFAT, and NTFS file systems.
Select Browse.
Select a track.
Audio File Metadata
The system organizes files on your USB or
media player by metadata tags. Metadata
tags contain information about the file. If
the metadata tags for the files on your USB
or media player contain no information,
the system classifies them as unknown.
The system can index up to 50000 tracks
on a USB device or media player, and up
to 10 devices.
Note: Select the cover art to view
information about the current track.
Note: You can also browse by album, artist,
audiobook, genre, playlist, podcast or track
name.
Playing Tracks on a USB or Media
Player in a Random Order
Select to play tracks in a random
order.
PHONE
Repeating Tracks on a USB or Media
Player
WARNING:Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the
safe operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
Select the repeat icon to repeat
tracks.
Note: You can repeat one track or all tracks
on an audio format USB or media player.
You can repeat one track, all tracks or all
tracks in one folder on a USB or media
player.
Note: A small number one appears next to
the repeat icon to indicate that a track is set
to repeat. A small folder icon appears next
to it to indicate that a folder is set to repeat.
Check the compatibility of your device on
the local Ford website.
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Change device
Display the list of paired or connected
devices that you can select.
Pairing Your Cell Phone for the
First Time
Go to the settings menu on your device and
switch Bluetooth® on.
Do not disturb
Reject incoming calls and switch ring tones
and alerts off.
Make sure your cell phone is discoverable.
See your cell phone's user manual.
Select the phone option on the
feature bar.
Phone Keypad
Directly dial a number.
1. Select Pair phone.
Note: A prompt alerts you to search for your
Text messages
Display the cell phone messages.
vehicle on your cell phone.
2. Select your vehicle on your cell phone.
Siri
Note: A number appears on your cell phone
and on the touchscreen.
Connect to Siri on your iOS device.
3. Confirm that the number on your cell
phone matches the number on the
touchscreen.
Phone Voice Assistant
Connect to the phone voice service on your
Android device.
Note: The touchscreen indicates that you
have successfully paired your cell phone.
Text Messaging
Setting Text Message Notification
4. Download the phonebook from your
cell phone when you are prompted.
Note: If you pair more than one cell phone,
use the phone settings to specify the
primary phone. You can change this setting
at any time.
iOS
1. Go to the settings menu on your cell
phone.
2. Select Bluetooth®.
Using Your Cell Phone
Recent Call list
3. Select the information icon to the right
of your vehicle.
Display and select an entry from a list of
previous calls.
4. Switch text message notification on.
Android
Contacts
1. Go to the settings menu on your cell
phone.
Display a smart search form to look up your
contacts. Use the List button to
2. Select Bluetooth®.
alphabetically sort your contacts.
3. Select the profiles option.
4. Select the phone profile.
5. Switch text message notification on.
Your phone
Change ring tones, alerts or pair another
cell phone.
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Using Text Messaging
Menu Item
Hear it
Description
Hear the text message.
View
View the text message.
Call
Call the sender.
Reply
Reply to the text message with a standard text message.
Apple CarPlay
1. Connect your device to a USB port.
NAVIGATION(IF EQUIPPED)
Note: For more information, refer to the
2. Follow the instructions on the
local Ford website.
touchscreen.
Select the navigation option on
Note: Certain features of the system are
not available when you are using Apple
CarPlay.
the feature bar.
Switching Apple CarPlay Off
1. Select Settings.
2. Select Apple CarPlay preferences.
3. Switch Apple CarPlay off.
Android Auto
1. Connect your device to a USB port.
2. Follow the instructions on the
touchscreen.
Note: You might need to enable Android
Auto from the settings menu.
E297557
Note: Certain features of the system are
not available when you are using Android
Auto.
A
B
C
D
E
Map view menu.
Zoom out.
Zoom in.
Route guidance menu.
Destination entry menu.
Switching Android Auto Off
1. Select Settings.
2. Select Android Auto.
3. Switch Android Auto off.
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Setting a Destination Using the Map
Setting a Destination
Screen
Setting a Destination Using the Text
Entry Screen
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A
B
C
Re-center the map.
Selected location.
A
B
Text entry field.
3D map rotation. Swipe left or
Automatic suggestions based on
right.
the text you enter.
D
E
Start route guidance.
Destination name.
C
D
E
Information icon.
Search.
Keyboard settings.
Select the location on the map.
Note: Select one of the suggestions to copy
Select Start to begin route guidance.
the detail to the text entry field.
Changing the Format of the Map
Note: You can enter a destination in a
number of formats, city street number, city
number street, zip code or point of interest.
Display the map in one of the following
formats:
Note: You do not have to enter the
•
A two-dimensional map with the
direction you are traveling toward the
top of the screen.
destination country.
Note: To enter mutated vowels or accented
characters, for example ä or é, press and
hold the corresponding character on the
keyboard.
Select Search.
Select Start to begin route guidance.
•
•
A two-dimensional map with north
toward the top of the screen.
A three-dimensional map with the
direction you are traveling toward the
front.
Zoom
Display more or less detail on the map.
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Note: You can use pinch gestures to zoom
C
Estimated time of arrival,
distance to destination or time
to destination.
Current road.
Mute guidance prompts.
Cancel route guidance.
in and out. Place two fingers on the screen
and move them apart to zoom in. Place two
fingers on the screen and bring them
together to zoom out.
D
E
F
Route Guidance
A
Note: To change guidance prompt volume,
turn the volume control when a guidance
prompt plays.
F
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A
B
Turn indicator. Select to hear the
last guidance prompt.
Point of interest.
Route Guidance Menu
Menu Item
Screen view
Full map
Description
Adjust your map preferences for when route guidance is active.
View a full screen map when route guidance is active.
View exit information for your current route.
Motorway exit info
Turn list
View the turn list for your current route. Select a road to avoid
it.
View traffic nearby or on your current route.1
Adjust navigation settings.
Traffic list
Navigation settings
Where am I?
View information about your current location.
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Menu Item
Cancel route
Description
Cancel route guidance.
Show route
Re-route
View the entire current route on the map.
View an alternative route compared to your current one.
Change the order or remove waypoints.
Edit waypoints
Optimise order
Start
The system determines the order of waypoints for you.
Go to the next screen and start the new route.
Enter a destination address.
Search
Home
Set your saved home address as your destination
Set your saved place of work as your destination.
Display and select from a list of favorite destinations.
Display and select from a list of previous destinations.
Display the point of interest categories.
Work
Favourites
Previous destinations
POI
1 Reliant upon traffic message channel or live traffic.
1. Select the search option on the map.
Adjusting the Guidance Prompt
Volume
2. Set a destination.
3. Select the flag icon.
4. Select Start.
Turn the volume control when a guidance
prompt plays to adjust the volume.
Note: If you have inadvertently adjusted
the volume to zero, press the turn indicator
button to play the last voice prompt and
then adjust the volume to the desired level.
Canceling Route Guidance
Canceling Route Guidance From the
Route Guidance Menu
Select the route guidance menu
option on the active guidance
screen.
Muting Guidance Prompts
Select the mute option on the
screen to mute guidance
prompts.
Select Cancel route.
Note: The system mutes the next and all
Canceling Route Guidance From the Main
Map
future guidance prompts.
Select the icon in the upper
Adding Waypoints
You can add a waypoint to a navigation
route as a destination along your route.
You can add up to five waypoints.
right-hand corner of the main
map to cancel route guidance.
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Live Traffic (If Equipped)
Navigation Map Updates
Please check the local Ford website or
contact your dealership for navigation map
updates.
Live traffic provides near real-time traffic
information to help you plan the fastest
route to your destination. You must have
an active subscription for Live Traffic.
HERE is the digital map provider for the
navigation application. If you find map
data errors, you can report them directly
evaluates all reported map errors and
responds with the result of their
A
B
C
investigation by e-mail.
ELECTRIC VEHICLE
INFORMATION(IF EQUIPPED)
Power Flow
The Power Flow information for
your plug-in hybrid vehicle is
E
D
available through the Home
E309627
screen or under Apps.
A
B
C
D
E
Traffic congestion.
Road closure.
Live traffic active.
Urgent warning.
Traffic incident.
Vehicle Operational States
Power will flow to or from the front and
rear wheels depending on operational
state and drive conditions.
•
Idling: The vehicle is running and in Park
(P). The engine and, or the high voltage
battery are on.
Switching Live Traffic On
•
Electric Driving: The vehicle is running
and in Drive (D) or Neutral (N). The
high voltage battery provides power to
the wheels.
Note: Make sure that the modem is
enabled. See Connecting the Vehicle to
a Mobile Network (page 426).
1. Select Settings.
•
•
Hybrid Driving: The vehicle is running
and in Drive (D) or Neutral (N). The
engine and the high voltage battery
provide power to the wheels.
Engine Driving: The vehicle is running
and in Drive (D) or Neutral (N). The
engine provides power to the wheels.
2. Select FordPass Connect.
3. Select Connectivity settings.
4. Switch Vehicle connectivity on.
5. Switch Location on.
6. Switch Vehicle data & Remote ctrl on.
7. Switch Live Traffic on.
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•
•
Regenerative Braking: The vehicle is
•
Normal Operation: The engine is on to
running in Drive gear and is slowing
down. Power captured by the
optimize vehicle operation. The vehicle
returns to electric operation when
possible.
regenerative braking system is sent
back to the high voltage battery.
Charging: The vehicle is plugged in and
the high voltage battery is being
charged.
•
Low Use: The engine is on to maintain
engine oil quality. The vehicle returns
to electric operation when low engine
use mode is complete. See Plug-In
Hybrid Vehicle Operation (page 184).
Engine Braking Active: The engine is on
to provide increased powertrain
braking. This can occur when you turn
on the grade assist feature, when
speed control is on or when driving with
your foot off the accelerator pedal.
Turning off grade assist or speed
control may allow the vehicle to return
to electric operation.
Engine On Due To
The following conditions help to explain
why the engine is on, and what you can do
to allow all electric operation.
•
•
Drive Power: The engine is on due to
accelerator pedal pressure or speed
control activation. Reduce pressure on
the accelerator pedal or switch off the
speed control to return to full electric
mode.
High Speed: The engine is on because
the vehicle speed exceeds the level for
full electric operation. Reduce the
speed to return to electric operation.
Heater Setting: The engine is on
because of the heater setting. Reduce
or turn off the heater setting to return
to electric operation.
Neutral Gear: The engine is on because
the vehicle is in Neutral (N). Shift out
of neutral gear to return to electric
operation.
Engine Cold: The engine is on because
it is cold. The vehicle returns to electric
operation once the engine is sufficiently
warm.
Battery Charging: The engine is on to
charge the high-voltage battery. The
vehicle returns to electric operation
once the battery is charged.
•
•
Battery Temperature: The engine is on
due to high or low high-voltage battery
temperature. This is a normal operating
condition. The vehicle returns to
•
•
•
•
•
•
electric operation when possible.
Drive Mode: The engine is on due to the
drive mode selection. Select an
appropriate drive mode for electric only
operation.
Charge Settings
The Charge Settings information
for your plug-in hybrid vehicle is
available through the Home
screen or under Vehicle Settings. To
Improve your charging experience, your
vehicle has the following convenience
features.
Low Gear: The engine is on because
the vehicle is in low gear. Shift out of
low gear to return to electric operation.
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Charge Times
Departure Times
Once you set up Charge Times for a
Setting Departure Times allows you to
control charging schedules and have the
vehicle cabin heated or cooled while
plugged in, so your vehicle is ready to drive
when you are. By setting a departure time
your vehicle can use your charge time
settings to minimize your electricity costs
but still prioritize finishing charging before
your scheduled departure. A calendar view
allows you to program two departure times
per day for each day of the week.
specific charging location, your vehicle
prioritizes charging based on your preferred
time settings. You can set two preferred
charging time windows for weekdays and
two for weekends. This feature allows you
to take advantage of electric utility rate
plans that offer lower pricing during certain
times of day. Contact your utility company
to see what plans are available.
Note: You can also set up and use these
features using the FordPass app.
Note: You can also set up and use these
features using the FordPass app.
Charging Status
Displays the present state of the charging
system. See Charging the High Voltage
Battery (page 220).
Charging Status
Description and Action
Will charge when plugged in.
Your vehicle is unplugged and starts char-
ging when plugged in.
Will wait for preferred charge time.
Your vehicle is unplugged at a saved loca-
tion with Charge Times enabled. Charging
is scheduled to start at the time displayed
based on your charge time settings. You
must plug in prior to the start time shown
for the vehicle to begin charging at that
time.
Waiting for preferred charge time.
Your vehicle is plugged in at a saved loca-
tion with Charge Times enabled. Charging
starts at the time displayed, which is based
on your Charge Times settings.
Charging.
Charged.
Your vehicle is plugged in and using power
to charge the high voltage battery or run
electrical systems.
Your vehicle is finished charging.
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Charging Status
Description and Action
Vehicle charge fault.
Your vehicle is plugged in and there is a
fault within the vehicle charging system.
Unplug and plug back in. If the fault is still
present, contact your dealer.
Charge station fault.
Your vehicle is plugged in and a fault is
detected with the charge station or char-
ging cord. Check the charging cord and the
charge station or electrical supply.
Charge station not detected.
Incompatible charge station.
Charge station paused.
A charging coupler is plugged into the
vehicle but there is no connection with a
charging power source.
Your vehicle is plugged in but cannot
communicate with the charging station.
Contact the station provider.
Your vehicle is plugged in and charging is
paused at the charge station.
High Voltage Battery State of Charge
Charging Time Information
Displays estimates of how long your
vehicle will take to fully charge when
plugged into a high or low power charger.
Displays the remaining charge percentage
with 100% representing the total amount
of energy you can get from an external
charge.
•
High power estimate: The minimum
time to a 100% charge using a high
power charger.
Plug and Charging Status
Displays the plug and charging status
•
Low power estimate: The longest time
to a 100% charge using a low power
charger.
icons.
Not plugged in.
When charging, the start and estimated
end time are displayed. When your vehicle
is not plugged in and at a location with
Charge Times enabled, the start and end
times display based on known charging
power.
Plugged in and not currently
charging.
Plugged in and charging.
Note: Charging durations and end times are
only estimates. Certain conditions may
result in longer charging times. See
Charging the High Voltage Battery (page
220).
Plugged in and waiting to charge
based on charge time settings.
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4. Select an address from the Recent
Charge Preferences
Charge Locations screen.
Touch the button to access Charge Time
and Departure Time settings. Once set up,
additional information and settings are
displayed on the charge settings screen.
5. On the Confirm Location for Charge
Times screen, you can edit the location
name and set a max charge level as
desired. Once you have your desired
location name and max charge level,
select Continue to Schedule.
Charge Times On and Off Switch
This switch is visible when your vehicle is
at a saved Charge Times location. Use the
switch to turn your charge time settings on
and off for this location.
Note: Charging will stop when your vehicle
reaches the max charge level.
6. Select WEEKDAY or WEEKEND on the
Preferred Charge Times screen.
Charge Times Location Name and
7. On the Select preferred WEEKDAY or
WEEKEND Charge Times screen, use
the circular 24 hour clock to select your
charging time windows. You can select
up to two time windows by pressing
and dragging across the hour buttons.
When you have selected your preferred
times then press Next to return to the
Preferred Charge Times screen. Repeat
for WEEKEND or WEEKDAY as desired.
Once you are done setting preferred
charge times, press Save.
Charging Time Information
The location name displays when your
vehicle is at a saved Charge Times location.
The charging start time is displayed along
with the charging end time and associated
charge level.
Departure Times On and Off Switch
This switch is visible when you have at
least one departure time set. Use this
switch to turn all departure times on and
off. Switching departure times off does not
delete your settings.
Note: Selecting all or none of the 24 hours
results in any time of day given equal priority
for charging.
Next Departure Times and Cabin
8. Your saved location now shows on the
Charge Times screen. Select Done to
return to the main charge settings
screen. Whenever your vehicle is at a
saved charging location the charge
settings screen displays the location
name, and the charging times are
based on your Charge Time settings for
that location plus the next Departure
Time.
Note: Reaching your max charge level by
your next Departure Time is always the
priority. When Charge Times are set,
charging outside your preferred charging
time windows could be necessary in order
to finish by your next Departure Time.
Temperature
Displays the next departure time and
associated cabin temperature setting.
Charge Time Settings
Follow these steps to set a preferred
charge time for a charging location.
1. Select Charge Preferences on the
Charge Settings screen.
2. Select Charge Time Setup on the Edit
Charge Preferences screen.
3. Select Add New Location on the
Charge Times screen. You can also edit
settings for previously saved locations
from this screen.
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Note: We recommend that you check your
Departure Time Settings
data plan before using your apps through
the system. Using them could result in
additional charges.
1. Select Charge Preferences on the
Charge Settings screen.
2. Select Departure Time Setup on the
Edit Charge Preferences screen.
3. Two time settings show for each day
of the week on the Departure Times
schedule screen. Select any one.
4. On the Departure Time settings screen,
set your desired departure time, cabin
temperature and days of the week to
repeat. Press Save.
5. Your settings are now shown on the
Departure Times schedule screen.
Press Back two times to return to the
main charge settings screen. The next
departure time and cabin temperature
setting display.
Note: Cabin conditioning can perform
differently depending on if you plug in with
the included convenience cord or a higher
power charging station. The power available
for conditioning is limited to the charging
station power available.
Note: Your vehicle may not always reach
the set cabin temperature due to charging
and ambient temperature conditions. This
is normal operation.
Note: We recommend that you check the
app provider's terms and conditions and
privacy policy before using their app.
Note: Make sure that you have an active
account for apps that you want to use
through the system.
Note: Some apps will work with no setup.
Others require you to configure some
personal settings before you can use them.
Using Apps on an iOS Device
Select the apps option on the
feature bar.
1. If your device is connected via USB,
switch Apple CarPlay off. See Phone
(page 450).
Disable.
4. Start the apps on your device that you
want to use through SYNC.
Note: If you close the apps on your device,
you will not be able to use them through the
system.
APPS
5. Select the app that you want to use on
Note: For more information about available
the touchscreen.
apps, supported devices and
Note: Connect your device to a USB port if
you want to use a navigation app. When
using a navigation app, keep your device
unlocked and the app open.
troubleshooting, refer to our local website.
When you start an app through the system
for the first time, you could be asked to
grant certain permissions. You can review
and change the permissions that you have
granted at any time when your vehicle is
not moving. See Settings (page 462).
Using Apps on an Android Device
Select the apps option on the
feature bar.
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1. If your device is connected via USB,
SETTINGS
switch Android Auto off. See Phone
(page 450).
Select the settings option on the
feature bar.
Select a tile to access the settings.
Select the option to display extra
4. Start the apps on your device that you
information.
want to use through SYNC.
you will not be able to use them through the
system.
5. Select Find mobile apps.
Note: The system searches and connects
to compatible apps that are running on your
device.
Ambient Lighting
You can adjust the ambient lighting
settings.
Android Auto
You can switch Android Auto on and off.
6. Select the app that you want to use on
the touchscreen.
Apple CarPlay
You can switch Apple CarPlay on and off.
Note: Mobile Apps on your device use the
USB port to establish a connection with
SYNC. Some devices may lose the ability to
play music over USB when Mobile Apps are
enabled.
Audio
You can adjust the audio settings.
Automatic Updates
Using Mobile Navigation on an
Android Device
You can switch automatic updates on and
off and adjust the settings.
1. Connect your device to a USB port.
2. Switch Android Auto off. See Phone
Bluetooth®
(page 450).
You can switch Bluetooth on and off and
pair your cell phone.
Clock
bar.
You can adjust the clock settings.
5. Select the navigation app that you
want to use on the touchscreen.
Display
Note: When using a navigation app, keep
You can adjust display settings like
your device unlocked and the app open.
brightness and auto dim.
Note: Mobile Apps on your device use the
USB port to establish a connection with
SYNC. Some devices may lose the ability to
play music over USB when Mobile Apps are
enabled.
Emergency Assistance(If Equipped)
You can switch Emergency Assistance on
and off.
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FordPass
Seats(If Equipped)
You can adjust the FordPass settings.
You can adjust the position and the
massage function of the seats.
General
Sound
You can adjust settings like language,
measurement units, or reset the system.
You can adjust the sound settings.
Mobile Apps
Valet Mode (If Equipped)
You can adjust permissions, enable,
You can enable and disable the valet
disable, and update mobile apps.
mode.
Navigation (If Equipped)
Vehicle(If Equipped)
You can adjust the camera settings.
You can adjust navigation settings like map
preferences and route guidance.
Voice Control
You can adjust the voice control settings.
Phone
You can connect and disconnect your
device, or manage the connected device
settings.
Wi-Fi
You can switch Wi-Fi on and off and adjust
the settings.
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SYNCâ„¢ 3 TROUBLESHOOTING
Voice Recognition
Symptom
Possible Cause and Resolution
The system does not under-
stand what I am saying.
–
You are using the wrong voice commands.
•
•
See Using Voice Recognition (page 442).
For a complete list of voice commands, refer to the
–
–
Wait for the voice prompt before you speak.
•
The system does not under-
stand the name of a track or
artist.
Device limitation. Bluetooth does not support voice
commands.
•
•
Connect your device to a USB port.
If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
–
–
You are using the wrong voice commands.
•
•
See Using Voice Recognition (page 442).
For a complete list of voice commands, refer to the
your device.
•
Say the name of the track or artist exactly as it
appears on your device. Spell out any abbreviations
in the name.
The song or artist name may have some special char-
acters that are not being recognized by the system.
–
The name contains special characters, for example *,
- or +.
•
Rename the files on your device or use the touch-
screen to select and play the track.
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Symptom
Possible Cause and Resolution
The system does not under-
stand the name of a contact
in the phonebook on my
device and calls the wrong
contact.
–
You are not saying the name exactly as it appears on
your device.
•
Say the first and last name of the contact exactly
as it appears on your device. Spell out any abbrevi-
ations in the name.
–
–
The name contains special characters, for example *,
- or +.
•
Rename the contact on your device or use the
touchscreen to select and call the contact.
The system does not under-
stand foreign names of
contacts in the phonebook
on my device.
You are not saying the name exactly as it appears on
your device.
•
Say the first and last name of the contact exactly
as it appears on your device. The system applies
phonetic pronunciation rules of the selected
language to the names of contacts in the phone-
book on your device. Select the name of the
contact on the touchscreen and use the Hear it
option to get an idea of how the system expects
you to pronounce it.
The system voice prompts
and the pronunciation of
some words does not seem
to be very accurate.
–
Device limitation.
•
The system uses text-to-speech technology and
uses a synthetically generated voice rather than
pre-recorded human voice.
USB and Bluetooth Audio
Symptom
Possible Cause and Resolution
I cannot connect my device.
–
–
–
Device malfunction.
•
Disconnect your device. Switch your device off,
reset it and try again.
Cable connection issue.
•
Correctly connect the cable to your device and the
vehicle USB port.
Incompatible cable.
•
Use the cable recommended by the manufacturer
of your device.
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Symptom
Possible Cause and Resolution
Incorrect device settings.
–
•
Make sure that your device does not have an auto-
install program or active security settings.
•
Check that your device is not set only to charge.
–
–
Device lock screen enabled.
Unlock your device before connecting it.
•
The system does not recog-
nize my device.
Device limitation.
•
Do not leave your device in your vehicle during very
hot or very cold weather conditions.
The system does not under-
stand the name of a track or
artist.
–
Device limitation. Bluetooth does not support voice
commands.
•
•
Connect your device to a USB port.
If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
I cannot stream audio from
my Bluetooth device.
–
Incompatible device.
•
Check the compatibility of your device on the local
Ford website.
–
–
Device not connected.
Pair your device. See Phone (page 450).
Media player not running.
Start the media player on your device.
•
•
The system does not recog-
nize the music on my device.
–
Missing or incorrect audio file metadata, for example
artist, song title, album or genre.
•
Repair the files on your device.
–
–
Corrupt files.
•
Repair the files on your device.
Copyright protected files.
•
Use a device that contains files that are not copy-
right protected.
–
Unsupported file format.
•
Repair or convert the files to a supported format.
See Entertainment (page 448).
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Symptom
Possible Cause and Resolution
Device indexing required.
Re-index your device. See Settings (page 462).
Device lock screen enabled.
Unlock your device before connecting it.
Device malfunction.
–
–
•
•
Sometimes I cannot hear a
track playing on my device.
–
–
•
Disconnect your device. Switch your device off,
reset it and try again.
When I disconnect my iOS
device the audio volume is
set to maximum.
Device limitation.
Turn the volume down on your device
•
The system does not play
If the system does not play the tracks on your USB device
the tracks on my USB drive in the correct order, the following information could help:
in the correct order.
–
If you are selecting USB as the audio source when the
system is still indexing, SYNC plays tracks sorted
alphabetically by file name in the root directory.
–
If you are selecting USB as the audio source after the
system has finished indexing, SYNC plays all tracks
sorted alphabetically by the title in the ID3 tag
regardless of where they are located. SYNC uses the
file name if the title in the ID3 Tag does not exist.
–
–
If you are selecting the option to play all tracks from
the browsing menu, SYNC plays all tracks sorted
alphabetically by the title in the ID3 tag regardless of
where they are located. SYNC uses the file name if the
title in the ID3 Tag does not exist.
If you are selecting a track when using the explore
device option, SYNC plays tracks sorted alphabetically
by file name in the folder you have selected. SYNC
then plays all tracks in any subfolders in the folder you
have selected.
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Phone
Symptom
Possible Cause and Resolution
Incorrect cell phone settings.
During a call, I can hear
–
excessive background noise.
•
Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
During a call, I can hear the
other person but they
cannot hear me.
–
–
Cell phone malfunction.
Switch your cell phone off, reset it and try again.
Cell phone microphone muted.
Unmute your cell phone microphone.
•
•
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•
Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book.
–
–
–
Incompatible cell phone.
•
Check the compatibility of your cell phone on the
local Ford website.
Incorrect cell phone settings.
•
Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
Incorrect system settings.
•
Switch automatic phonebook download on. See
Settings (page 462).
–
–
Cell phone malfunction.
•
A message displays
Incorrect cell phone settings.
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
•
•
Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
–
Incorrect system settings.
•
Switch automatic phonebook download on. See
Settings (page 462).
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Symptom
Possible Cause and Resolution
Incompatible cell phone.
I cannot connect my cell
phone.
–
–
•
Check the compatibility of your cell phone on the
local Ford website.
Cell phone malfunction.
•
•
•
Switch your cell phone off, reset it and try again.
Install the latest cell phone firmware.
Delete your device from system and delete SYNC
from your device and try again.
•
Switch automatic phonebook download off. See
Settings (page 462).
Text messaging does not
work.
–
•
Check the compatibility of your cell phone on the
local Ford website.
–
–
Cell phone malfunction.
Switch your cell phone off, reset it and try again.
•
I cannot hear text messages.
Incompatible cell phone.
•
Check the compatibility of your cell phone on the
local Ford website.
Navigation(If Equipped)
Symptom
Possible Cause and Resolution
I cannot enter a street name
when I am abroad.
–
–
Incorrect entry method.
Enter the street name with the country.
•
The system does not recog-
nize coordinates.
You are using the wrong coordinates format.
•
Use the format ##. #####, ##. ##### (for N/S ,
E/W). Add a minus before coordinates if the
direction is West and keep a positive value if the
direction is East, for example 12.5412 means East
and -12.5412 means West.
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Apps
Symptom
Possible Cause and Resolution
Incompatible device.
The system cannot find any
apps.
–
•
You need an Android device with OS 4.3 or higher
or an iOS device with iOS 8.0 or higher. Pair and
connect your Android device to find AppLink
compatible apps. Connect your Android or iOS
device to a USB port or pair and connect using
Bluetooth.
I have a compatible device
and it is correctly connected
but the system still cannot
find any apps.
–
–
AppLink compatible apps not installed on your device.
Download and install the latest version of the app.
AppLink compatible apps not running on your device.
•
•
Start the apps to allow the system to find them
and make sure you sign in to any apps if required.
–
–
Incorrect app settings.
•
Check and adjust the app settings on your device
and allow SYNC to access the app if required.
I have a compatible device,
it is correctly connected and
my apps are running but the
system still cannot find any
apps.
Apps failed to fully close.
•
•
Restart the apps and try again.
If you have an Android device with apps that have
an exit or quit option, use this and then restart the
apps. Alternatively, use the force stop option in the
settings menu on your device.
•
If you have an iOS device with iOS 7.0 or higher, tap
the home button on your device twice and then
swipe the app upward to close it.
I have an Android device
that is correctly connected,
I have restarted my apps
and they are running but the
system still cannot find
them.
–
An issue on some older versions of the Android oper-
ating system could result in apps not being found.
•
Switch Bluetooth off and on again to force the
system to reconnect to your device.
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Symptom
Possible Cause and Resolution
Cable connection issue.
I have an iOS device that is
correctly connected, I have
restarted my apps and they
are running but the system
still cannot find them.
–
–
–
•
Disconnect the cable from your device, wait for a
moment and then connect it again to force the
system to reconnect to your device.
I have an Android device
running a media app which
the system has found but I
cannot hear the sound or
the sound is very quiet.
Device volume is low.
Turn the volume up on your device.
•
I have an Android device
running a number of
compatible apps but the
system cannot find all of
them.
Device limitation. Some Android devices have a limited
number of Bluetooth ports that apps can use to
connect. If you have more apps running on your device
than the number of available Bluetooth ports, the
system cannot find all of them.
•
Close some of the apps to allow the system to find
those that you want to use.
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Wi-Fi Connectivity
Symptom
Possible Cause and Resolution
Password error.
Enter the correct network password.
Weak network signal.
I cannot connect to a Wi-Fi
network.
–
–
•
•
Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
–
Multiple access points in range with the same SSID.
•
Use a unique name for your SSID. Do not use the
default name unless it contains a unique identifier,
for example as part of the MAC address.
The Wi-Fi connection
disconnects after successful
connection.
–
–
Weak network signal.
•
Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
I am close to a Wi-Fi hotspot
but the network signal
strength is weak.
Obstructed network signal.
•
If your vehicle has a heated windshield, position
your vehicle so that the windshield is not facing the
Wi-Fi hotspot.
•
If your vehicle has metallic tinting on the windows
but not on the windshield, position your vehicle so
that the windshield is facing the Wi-Fi hotspot or
open the windows that are facing the hotspot.
•
•
If your vehicle has metallic tinting on the windows
and the windshield, open the windows that are
facing the hotspot.
If your vehicle is in a garage and you have the
garage door closed, open the garage door.
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Symptom
Possible Cause and Resolution
Hidden network.
Make the network visible and try again.
I cannot see a network in the
list of available networks
that I expect to see.
–
–
–
•
Software downloads take
too long.
Weak network signal
•
Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
Wi-Fi hotspot in high demand or has a slow Internet
connection.
•
Use a more reliable Wi-Fi hotspot.
The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.
–
–
No software update available.
Wi-Fi network requires a subscription or acceptance
of terms and conditions.
•
Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.
Resetting the System
1. Simultaneously press and hold the
seek up and the audio unit power
buttons until the screen goes black.
2. Wait three minutes to allow the system
to complete the reset.
3. Press the audio unit power button to
switch the system on.
Note: You can reset the system to restore
functionality that has stopped working. The
system reset is designed to restore
functionality and not delete any data that
you have stored.
Additional Information and
Assistance
For additional information and assistance,
we recommend that you contact an
authorized dealer or refer to the local Ford
website.
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Appendices
Note: We test and certify your vehicle to
ELECTROMAGNETIC
COMPATIBILITY
meet electromagnetic compatibility
legislation. It is your responsibility to make
sure that any equipment an authorized
dealer installs on your vehicle complies with
applicable local legislation and other
requirements. Installation of some
aftermarket electronic devices could
degrade the performance of vehicle
functions, which use radio frequency signals
such as broadcast radio receiver, tire
pressure monitoring system, push button
start, Bluetooth® connectivity or satellite
navigation.
WARNING: Do not place objects
or mount equipment on or near the
airbag cover, on the side of the front or
rear seatbacks, or in areas that may
come into contact with a deploying
airbag. Failure to follow these
instructions may increase the risk of
personal injury in the event of a crash.
WARNING: Do not fasten antenna
cables to vehicle wiring, fuel pipes and
brake pipes.
Note: Any radio frequency transmitter
equipment in your vehicle (such as cellular
telephones and amateur radio transmitters)
must keep to the parameters in the
WARNING: Keep antenna and
power cables at least 10 cm (4 in) from
any electronic modules and airbags.
following illustrations and table. We do not
provide any other special provisions or
conditions for installations or use.
Car/SUV
E239120
474
Kuga (CTD) Vehicles Built From: 22-06-2021, CG3851en enGBR, Edition date: 202104, First-Printing
