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EnglishMobility -> Giving and receiving assistance for your BMW 5 Series 2004-2010
Giving and receiving assistance
The LED in the button lights up. As soon as the
voice connection to the BMW Assist Response
Center has been established, the LED flashes.
Emergency request
Conditions for an emergency request:
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Full preparation package mobile phone.
With this equipment, an emergency request
is still possible when no mobile phone is
paired in the vehicle.
Even if you are unable to answer, the BMW
Assist Response Center can take further steps
to help you under certain conditions.
If conditions allow, remain in the vehicle until
the connection has been established. You will
then be able to provide a detailed description of
the situation.
>
BMW Assist is activated.
Activating BMW Assist, refer to page 214.
>
>
Radio readiness is activated.
If the current position of your vehicle can be
determined, it will be transmitted to the BMW
Assist Response Center.
The BMW Assist system is logged on to a
mobile phone network.
>
The emergency request system is opera-
ble.
If the LED is flashing but the BMW Assist
Response Center cannot be heard over the
hands-free system, it is possible that the
hands-free system is malfunctioning. You may
still be heard by the BMW Assist Response
Center, however.
Once your BMW Assist subscription expires,
the BMW Assist system can be deactivated by
a BMW center without you having to visit a
workshop. Once the BMW Assist system has
been deactivated, emergency requests are not
possible. The BMW Assist system can be reac-
tivated by a BMW center after signing a new
contract.
Under certain conditions, an emergency
request is automatically initiated immediately
after a severe accident. The automatic collision
notification is not affected by the button being
pressed.
Initiating an emergency request
For technical reasons, the emergency request
cannot be guaranteed under unfavorable condi-
tions.
1. Briefly press protective cover to open.
Depending on the vehicle's equipment, the
arrangement of the switches and indicator
lamps may differ somewhat.
You can also use other services of
BMW Assist with this button, refer to
page 209.<
Warning triangle*
The warning triangle is located in the luggage
compartment lid/tailgate.
2. Press the SOS button for at least
2 seconds.
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Loosen the wing nut to open.
Sedan
Sports Wagon
Loosen the wing nut to open.
The first-aid kit is located in the right side panel
of the cargo bay. Before opening the side panel,
pull the retaining strap* toward the rear by its
rear end and unhook it.
Sports Wagon
Roadside Assistance*
The Roadside Assistance of the BMW Group
offers you assistance in the event of a break-
down around the clock, including on weekends
and public holidays.
Release the two quick-release fasteners and
fold down the trim piece.
The phone numbers of the Roadside Assis-
tance in your home country can be found in the
Contact brochure.
First-aid kit*
With BMW Assist you can contact the Roadside
Assistance of the BMW Group for assistance in
the event of a breakdown directly via iDrive,
refer to page 210.
Some of the articles contained in the first-aid kit
have a limited service life. Therefore, check the
expiration dates of the contents regularly and
replace the contents concerned in good time if
necessary.
Jump starting
Sedan
When your battery is discharged, you can use
two jumper cables to start your BMW with
power from the battery in a second vehicle. You
can also use the same method to help start
another vehicle. Use only jumper cables with
fully-insulated clamp handles.
To avoid the risk of potentially fatal injury,
always avoid all contact with electrical
components while the engine is running. Care-
fully adhere to the following sequence, both to
prevent damage to one or both vehicles, and to
guard against possible personal injuries.<
The first-aid kit is located in the luggage com-
partment lid.
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Your BMW has a special nut as body ground
or negative terminal.
Preparation
1. Check whether the battery of the other
vehicle has a voltage of 12 Volts and
approximately the same capacitance in Ah.
This information can be found on the bat-
tery.
2. Switch off the engine of the assisting vehi-
cle.
3. Switch off any electrical systems and com-
ponents in both vehicles.
There must not be any contact between
the bodies of the two vehicles, otherwise
there is a danger of shorting.<
5. Attach the second end of the cable to the
negative terminal of the battery or to the
engine or body ground of the vehicle to be
started.
Connecting jumper cables
To avoid personal injury from sparks,
follow this sequence when connecting
jumper cables.<
Starting engine
1. Start the engine on the assisting vehicle
and allow it to run at idle for several minutes
at slightly increased speed.
In your BMW, the so-called jump-starting termi-
nal in the engine compartment serves as a pos-
itive terminal for the battery, also refer to engine
compartment overview on page 231. The cover
cap is marked with a +.
2. Start the engine on the other vehicle in the
usual way.
If the first starting attempt is not successful,
wait a few minutes before another attempt
in order to allow the discharged battery to
recharge.
1. Fold open the cover of the BMW jump-
starting terminal. To do so, pull the tab.
3. Let the engines run for a few minutes.
4. Disconnect the jumper cables by reversing
the connection sequence.
Check the battery and recharge if necessary.
Never use spray fluids to start the
engine.<
Tow-starting and towing
2. Attach one end of the jumper cable plus/+
to the positive terminal of the battery or a
jump-starting terminal of the vehicle provid-
ing assistance.
Observe applicable laws and regulations
for tow-starting and towing.<
Do not transport any passengers other
than the driver in a vehicle that is being
towed.<
3. Attach the second end of the cable to the
positive terminal of the battery or to a start-
ing-aid terminal of the vehicle to be started.
4. Attach one end of the jumper cable minus/–
to the negative terminal of the battery or to
an engine or body ground of the assisting
vehicle.
Using tow fitting
Always keep the screw-in tow fitting with the
vehicle. It can be screwed in at the front or rear
of the BMW.
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Sedan:
This then requires increased effort for braking
and steering. Active steering is deactivated and
larger steering wheel movements are
required.<
It is located in the toolkit in the luggage com-
partment lid, refer to page 237.
Sports Wagon:
It is located in the toolkit behind the left side
panel in the cargo bay, refer to page 237.
Switch on the hazard warning flashers depend-
ing on the local regulations. If the electrical sys-
tem fails, mark the vehicle to be towed, e.g. with
a sign or warning triangle in the rear window.
Use only the tow fitting provided with the
vehicle and screw it all the way in. Use the
tow fitting for towing only on roads. Avoid lateral
loading of the tow fitting, e.g. do not lift the vehi-
cle by the tow fitting. Otherwise damage to the
tow fitting and the vehicle can occur.<
Manual transmission
Gearshift lever in neutral position.
Automatic and sport automatic
transmission
Access to screw thread
Press the arrow symbol on the cover in the
bumper.
Before towing, manually release the
transmission lock, even if there is no mal-
function in the transmission. Otherwise there is
a risk that the transmission lock will automati-
cally be engaged during towing.<
Front
Manually unlocking and locking transmission
lock, refer to page 65.
Do not exceed a towing speed of 45 mph/
70 km/h and a towing distance of
90 miles/150 km, otherwise the automatic
transmission may be damaged.<
Towing methods
Do not lift vehicle by tow fitting or body
and chassis parts, otherwise damage may
result.<
Rear
In some countries, towing with tow bars or
ropes in public traffic is not permitted. Familiar-
ize yourself with the regulations on towing in the
respective country.
With tow bar
The towing vehicle may not be lighter
than the vehicle to be towed, otherwise it
will not be possible to reliably control vehicle
response.<
Being towed
Make sure that the ignition is switched on,
refer to page 61, otherwise the low
The tow fittings used should be on the same
side on both vehicles. Should it prove impossi-
ble to avoid mounting the tow bar at an offset
angle, please observe the following:
beams, tail lamps, turn signals and windshield
wipers would not be available. Do not tow the
vehicle with the rear axle raised, as otherwise
the steering can turn to the left or right. When
the engine is stopped, there is no power assist.
>
Clearance and maneuvering capability will
be sharply limited during cornering.
250
>
When mounted at an angle, the tow bar will
exert lateral forces, tending to push the
vehicle sideways.
Tow-starting
Do not tow-start the vehicle if possible, but
instead start the engine by means of jump start-
ing, refer to page 248. With a catalytic con-
verter, tow-starting should only be carried out
with the engine cold, and with automatic trans-
missions, the engine cannot be started by tow-
starting.
Only attach the tow bar to the tow fittings,
as attachment to other vehicle parts can
lead to damage.<
With tow rope
When starting off in the towing vehicle, make
sure that the tow rope is taut.
1. Switch on the hazard warning flashers,
comply with country-specific regulations.
To avoid jerking and the associated
stresses on vehicle components when
towing, always use nylon ropes or nylon straps.
Only attach tow ropes to the tow fittings, as
attachment to other vehicle parts can lead to
damage.<
2. Switch on the ignition, refer to page 61.
3. Shift into 3rd gear.
4. Tow-start with the clutch completely
depressed and slowly release the clutch.
After the engine starts, immediately
depress the clutch again completely.
5. Stop at a suitable location, remove the tow
bar or rope and switch off the hazard warn-
ing flashers.
With tow truck
6. Have the vehicle checked.
Have the BMW transported with a tow truck
with a so-called lift bar or on a flat bed.
With tow truck for 528xi, 535xi
Do not tow a BMW with xDrive with just
the front or rear axle raised, otherwise the
wheels could lock up and the transfer case
could be damaged.<
Have the vehicle transported on a flatbed sur-
face only.
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