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EnglishSYNC? 3 -> General Information for your Ford Ecosport 2012-2022
SYNC™ 3
Getting to Know Your System
GENERAL INFORMATION
The SYNC 3 system allows you to interact
with a variety of features using the
touchscreen and voice commands. By
integrating with your Bluetooth-enabled
phone, the touchscreen provides easy
interaction with audio, multimedia, climate
control, navigation, and your phone's SYNC
AppLink.
WARNING: Driving while
distracted can result in loss of vehicle
control, crash and injury. We strongly
recommend that you use extreme
caution when using any device that may
take your focus off the road. Your
primary responsibility is the safe
operation of your vehicle. We
Using the Touchscreen
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
To operate the touchscreen, you can
simply touch the item or option that you
want to select. The button highlights when
you select it.
The SYNC 3 layout allows you to quickly
select the feature you wish to use.
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SYNC™ 3
Item
Menu Item
Action and Description
A
Status Bar
This bar displays icons and messages pertaining to current
system activities including climate settings, voice
commands and phone functions such as text messages.
B
C
Home
Clock
This button is available on the main screens. Pressing it
takes you to the home screen view.
This shows the current time. You can set the clock manually
or have it controlled by the vehicle's GPS location. See
Settings (page 355).
D
E
Outside
This displays the current outside temperature.
Temperature
Feature Bar
You can touch any of the buttons on this bar to select a
feature.
The Status Bar
The touchscreen allows you quick access
to all of your comfort, navigation,
communication and entertainment
options. Using the status and feature bar
you can quickly select the feature you want
to use.
Note: Your system is equipped with a
feature that allows you to access and
control audio features for 10 minutes after
you switch the ignition off (and no doors
open).
Additional icons also display in the status
bar depending on market, vehicle options
and current operation. If a feature is not
active, the icon does not display. Certain
icons may move to the left or right
depending on what options are active.
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SYNC™ 3
Callout
Item
Description
A
Microphone Mute This icon displays when your phone's microphone is
muted. A caller cannot hear you.
B
C
Mute
This icon displays when the audio system is muted.
Download
This icon displays when SYNC 3 has received a soft-
ware update. Pressing the icon will show more details
about the new software.
D
E
Wi-Fi
This icon displays when the system is connected to
a Wi-Fi network.
Wi-Fi in Range
This icon displays when an available Wi-Fi network
is within range.
F
Roaming
This icon displays when your cell phone is roaming.
G
Text Message
This icon displays when you receive a text message
on your phone.
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SYNC™ 3
Callout
Item
Description
H
I
911 Assist Off
This icon displays when 911 Assist is set to off and
your phone is connected to SYNC.
Bluetooth Alert
Bluetooth
This icon displays when there is an active Bluetooth
alert.
J
This icon displays to show an active Bluetooth
connection.
Messages may also appear in the status
bar to provide you with notifications. You
can select the message to view the
associated feature.
Feature Bar
Feature Bar Item
Functions
Audio
Allows you to control the media playing in
your vehicle. You can control all audio
features including AM, FM and satellite
radio and media streaming over a Bluetooth
device or through a USB connection.
Phone
Allows you to make calls, receive calls, and
access the phonebook of your connected
device.
Navigation
Allows you to see your vehicle's location on
a virtual road map, get driving directions to
your destination and find points of interest
along your route.
(If equipped)
Apps
Connect and control SYNC 3 compatible
apps running on your iPhone or Android
device. Also, access built-in additional
features such as SiriusXM Traffic and Travel
Link (if equipped).
Settings
You can customize your system with
various settings for the touchscreen display,
feature preferences, and how you want to
interact with your vehicle.
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SYNC™ 3
Cleaning the Touchscreen
SEEK NEXT:
•
While in radio mode, press to seek
between memory presets or press and
hold to fast seek.
You can remove fingerprints with a dry,
clean, soft cloth.
If dirt or fingerprints are still on the screen,
apply a small amount of alcohol to the
cloth and try to clean it again.
•
While in USB, Bluetooth Audio or CD
mode, press to seek between songs or
press and hold to fast seek.
Note: Do not use detergent or any type of
SEEK PREVIOUS:
solvent to clean the touchscreen.
•
While in radio mode, press to seek
between memory presets or press and
hold to fast seek.
Note: Do not pour or spray alcohol onto the
touchscreen.
•
While in USB, Bluetooth Audio or CD
mode, press to seek between songs or
press and hold to fast seek.
Using Voice Recognition
Using voice commands allows you to keep
your hands on the wheel and eyes on the
road. The system provides feedback
through audible tones, prompts, questions
and spoken confirmations depending on
the situation and the chosen level of
interaction (voice settings).
The system also asks short questions
(confirmation prompts) when it is not sure
of your request or when there are multiple
possible responses to your request.
When using voice commands, words and
icons may appear in the status bar
indicating the status of the voice command
session. See Using Voice Recognition
(page 327).
PHONE ACCEPT: Press to answer a call
or switch between calls.
PHONE REJECT: Press to end a call or
reject an incoming call.
Note: On some models, SEEK NEXT may
be combined with PHONE REJECT and
SEEK PREVIOUS may be combined with
PHONE ACCEPT.
See Steering Wheel (page 71).
Using Your Bezel Controls
Depending on your vehicle and option
package, you may also have these controls
on your instrument panel:
•
Power or VOL: Press to switch the
audio system on and off, or turn to
adjust the volume.
Depending on your vehicle and option
package, you can use different controls on
your steering wheel to interact with the
touchscreen system in different ways.
•
•
•
•
•
Sound Settings: Press to access the
audio settings.
Seek: Press to seek through radio
VOL: Control the volume of audio output.
stations or audio tracks.
Voice: Press to start a voice session. Press
again to stop the voice prompt and
immediately begin speaking. Press and
hold to end a voice session.
Play or Pause: Press to either play or
pause a track.
Tune: Turn to manually tune radio
stations.
Display: Press to switch the display on
or off.
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SYNC™ 3
•
Do not leave playing devices in your
Safety Information
vehicle during extreme conditions as it
could cause them damage. See your
device's user guide for further
information.
WARNING: Driving while
distracted can result in loss of vehicle
control, crash and injury. We strongly
recommend that you use extreme
caution when using any device that may
take your focus off the road. Your
primary responsibility is the safe
operation of your vehicle. We
•
For your safety, some SYNC 3 functions
are speed-dependent. Their use is
limited to when your vehicle is traveling
at speeds under 3 mph (5 km/h). Make
sure that you review your device's
manual before using it with SYNC 3.
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
Speed-restricted Features
Some features of this system may be too
difficult to use while your vehicle is moving
so they are restricted from use unless your
vehicle is stationary.
•
Screens crowded with information,
such as Point of Interest reviews and
ratings, SiriusXM Traffic and Travel Link
sports scores, movie times or ski
conditions.
•
•
Do not attempt to service or repair the
system. Have an authorized dealer
check your vehicle.
Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.
•
•
Any action that requires you to use a
keyboard is restricted, such as entering
a navigation destination or editing
information.
All lists are limited so the user can view
fewer entries (such as phone contacts
or recent phone call entries).
See the following table for more specific
examples.
Restricted features
Pairing a Bluetooth phone.
Cellular Phone
Browsing of list entries is limited for phone contacts and
recent phone calls.
System Functionality
Editing the keypad code.
Enabling Valet Mode.
Editing settings while the rear view camera or active park
assist are active (If equipped).
Wi-Fi
Editing Wi-Fi settings.
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SYNC™ 3
Restricted features
Editing the list of wireless networks.
Connecting to a new Wi-Fi network.
Viewing received text messages.
Using the keyboard to enter a destination.
Text Messages
Navigation
Adding or editing Navigation Favorites entries or Avoid
Areas.
•
•
FCC: LHJ-FANW
IC: 2807E-FANW
Creating an Owner Account
Why do I need an owner account?
Updating Your System
You can choose to download the update
onto a USB drive or use Wi-Fi to deliver
automatic updates.
•
•
•
Essential for keeping up with the latest
software and connected features.
Access to customer support for any
questions you may have.
Maintain account permissions.
USB Updates
To use the USB update you need to log
into your owner account and visit the SYNC
software update page.
Visit the website to sign up and register.
Website
Website
FordPass™ Connect(If Equipped)
With a FordPass-equipped vehicle, you can
use FordPass to track your vehicle’s
location and remotely access vehicle
features such as start, lock and unlock and
vehicle status including fuel level and
approximate mileage. You can also
schedule specific times to remotely start
your vehicle so it is ready to hit the road as
soon as you are. FordPass is an optional
feature on select vehicles. FordPass is
available through a free download via the
Apple App Store® or Google Play™.
Message and data rates may apply.
Services may be limited by mobile phone
network coverage area.
The website notifies you if an update is
available. You can then select to download
the update.
You will need an empty USB drive. Please
check the website for minimum
requirements. Once you have inserted the
USB drive into your computer, choose to
start the download. Follow the instructions
provided to download the files to the USB
drive.
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SYNC™ 3
To install the update in your vehicle,
You must also give the system permission
to update automatically. Upon vehicle
delivery, the System asks you if you would
like to use the automatic update feature.
If you agree to automatic updates, you can
press OK to confirm. If this selection does
not appear upon vehicle delivery you can
access it through the General Settings.
See Settings (page 355). You can also
perform a master reset. See SYNC™ 3
Troubleshooting (page 357).
remove anything that is plugged in the USB
ports on the media hub and plug in the
USB drive containing the update. When
the USB drive is plugged in, the installation
should begin immediately. After a
successful installation, the update is
available the next time the vehicle is
started.
The installation of most files occurs in the
background, and does not interrupt your
use of the system. Navigation updates
cannot be installed in the background,
because the files are too large.
If you would like to switch this feature
on later, select:
Menu Item
Please refer to the website for any further
actions.
Settings
Updating Over Wi-Fi
To update your System over Wi-Fi your
vehicle must be within the range of a Wi-Fi
access point. Data rates may apply.
Automatic
System
From this menu, you can
enable automatic updates.
If you have not done so
already, the system
Updates
prompts you to set up a
Wi-Fi connection when you
enable this feature.
To enable automatic updates using
Wi-Fi, select:
Menu Item
When Wi-Fi and automatic updates are
enabled, your system checks for software
updates periodically. If a new version is
available, it downloads at that time.
Software downloads can take place for up
to 30 minutes after you have switched your
vehicle off. The updates do not interrupt
the normal use of your SYNC 3 system. If
a download does not complete for any
reason, the download continues where it
left off at the next Wi-Fi connected
Settings
Wi-fi & Hotspot
System Wi-Fi
Available
Wi-Fi
You can then select your
Wi-Fi network. You may
have to enter the security
code if the network is
secured. The system
Networks
opportunity. Upon activation of an update,
a banner displays on the touchscreen
indicating the system update. Select the
icon to see more detail. This icon displays
for two ignition cycles.
confirms when it has
connected to the network.
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SYNC™ 3
The cellular profile, media device index,
To switch this feature off:
Menu Item
and diagnostic log remain in your vehicle
unless you delete them and are generally
accessible only in your vehicle when the
cellular phone or media player is
connected.
Settings
Automatic
System
In this menu selection, you
If you sell or transfer your vehicle, we
recommend you perform a Master Reset
to erase all stored information. You can
find more information about the Master
Reset in General Settings. See Settings
(page 355). System data cannot be
accessed without special equipment and
access to your vehicle's SYNC 3 module.
Ford Motor Company and Ford of Canada
do not access the system data for any
purpose other than as described absent
consent, a court order, or where required
by law enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
can change the selection
for automatic updates to
OFF.
Updates
Support
The SYNC support team is available to
help you with any questions you are not
able to answer on your own.
Monday-Saturday, 8:30am-8:00pm EST.
Sunday, 10:30am-7:30pm EST.
United States: 1-800-392-3673.
Canada: 1-800-565-3673.
Times are subject to change due to
independently of Ford Motor Company and
Ford of Canada.
holidays.
Privacy Information
USING VOICE RECOGNITION
When you connect a cellular phone to
SYNC 3, the system creates a profile within
your vehicle that links to that cellular
phone. This profile helps in offering you
more cellular features and operating more
efficiently. Among other things, this profile
may contain data about your cellular
phone book, text messages (read and
unread), and call history, including history
of calls when your cell phone was not
connected to the system. In addition, if you
connect a media device, the system
The SYNC 3 system allows you to use voice
commands, to control features like audio
and phone. By using voice commands, you
can keep your hands on the wheel and your
eyes on the road.
You can access each feature controlled by
SYNC 3 through a variety of commands.
To activate the SYNC 3 voice
commands push the voice
button on the steering wheel and
wait for the prompt.
creates and retains an index of supported
media content. The system also records a
short diagnostic log of approximately 10
minutes of all recent system activity. The
log profile and other system data may be
used to improve the system and help
diagnose any problems that may occur.
___ is a dynamic listing, meaning that it can
be the name of anything, such as artist, the
name of contact or number. The context
and the description of the command tell
you what to say for this dynamic option.
There are some commands that work for
every feature, these commands are:
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