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EnglishSafety -> Reporting safety defects for your Volvo XC60 2017-2026
SAFETY
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Occupant safety reminders
How safely you drive doesn't depend on how
old you are but rather on:
Related information
Reporting safety defects
Safety (p. 42)
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The following information will help you report
any perceived safety-related defects in your
vehicle.
How well you see.
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Your ability to concentrate.
Reporting safety defects in the U.S.
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you
should immediately inform the
National Highway Traffic Safety
Administration (NHTSA) in addition
to notifying Volvo Car USA, LLC. If
NHTSA receives similar complaints,
it may open an investigation, and if it
finds that a safety defect exists in a
group of vehicles, it may order a
recall and remedy campaign. How-
ever, NHTSA cannot become
How quickly you make decisions under
stress to avoid an accident.
The following suggestions are intended to
help you cope with the ever changing traffic
environment.
Never drink and drive.
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If you are taking any medication, consult
your physician about its potential effects
on your driving abilities.
Take a driver-retraining course.
Have your eyes checked regularly.
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Keep your windshield and headlights
clean.
Replace wiper blades when they start to
leave streaks.
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involved in individual problems
between you, your retailer, or Volvo
Car USA, LLC. To contact NHTSA,
you may either call the Auto Safety
Hotline tollfree at
Take into account the traffic, road, and
weather conditions, particularly with
regard to stopping distance.
Never text while driving.
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Refrain from using or minimize the use of
a cell phone while driving.
1-888-327-4236
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SAFETY
Reporting safety defects in Canada
If you believe your vehicle has a defect that
could cause a crash or could cause injury or
death, you should immediately inform Trans-
port Canada in addition to notifying Volvo Car
Canada Ltd.
Recall information
(TTY: 1-800-424-9153) or write to:
NHTSA, U.S. Department of Trans-
portation, Washington D.C. 20590.
On our website, click the "Owner" tab in the
upper left-hand side of the screen and then
click on the heading "Recall Information".
Enter the vehicle identification number (VIN),
which can be found at the bottom of the wind-
shield. If your vehicle has any open Recalls,
they will be displayed on this page.
You can also obtain other informa-
tion about motor vehicle safety from
can also enter your vehicle's VIN
(Vehicle Identification Number) to
see if it has any open recalls.
Transport Canada can be contacted at:
1-800-333-0510
You can also enter the Vehicle Identification
Number in the search field on the National
Highway Traffic Safety Administration's
Teletypewriter (TTY): 613 990-4500
Fax: 1-819-994-3372
Volvo strongly recommends that if
your vehicle is covered under a serv-
ice campaign, safety or emission
recall or similar action, it should be
completed as soon as possible.
Please check with your local retailer
or Volvo Car USA, LLC if your vehicle
is covered under these conditions.
Mailing Address: Transport Canada - Road
Safety, 80 rue Noël, Gatineau, (Quebec) J8Z
0A1
Volvo customers in Canada
For any questions regarding open recalls for
your vehicle, please contact your authorized
Volvo retailer. If your retailer is unable to
answer your questions, please contact Volvo
Customer Relations at 800-663-8255, Mon-
day through Friday, 8:30 A.M. to 5:00 P.M.
us at:
Related information
Safety (p. 42)
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Occupant safety (p. 43)
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Viewing the Vehicle Identification Number
(VIN) (p. 38)
NHTSA can be reached at:
Internet:
Volvo Car Canada Ltd.
Customer Care Centre
9130 Leslie Street, Suite 101
Richmond Hill, Ontario L4B 0B9
Telephone:
1-888-DASH-2-DOT
(1-888-327-4236).
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SAFETY
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Related information
Whiplash Protection System
WARNING
Safety (p. 42)
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The Whiplash Protection System (WHIPS) is
designed to help reduce the risk of whiplash-
type injuries. The system consists of energy
absorbing backrests and seat cushions as
well as specially designed head restraints in
the front seats.
WHIPS is activated in the event of a rear-end
collision and adapted to the angle and speed
of the collision and to the characteristics of
the colliding vehicle.
Do not attempt to alter or repair the seat or
WHIPS on your own. Volvo recommends
contacting an authorized Volvo workshop.
Occupant safety (p. 43)
If the front seats have been subjected to
severe stress, e.g. in a collision, the seats
must be replaced. Even if the seats appear
undamaged, some of their protective prop-
erties may have been lost.
When WHIPS is activated, the front seat
backrests move rearward and the seat cush-
ions move downward to change the seating
positions of the driver and front seat passen-
ger. This movement helps absorb some of the
forces that could result in whiplash.
WARNING
WHIPS is a supplement to the seat belt.
Always wear your seat belt.
Do not place any objects on the floor behind or under
the front seats or on the rear seat that could prevent
WHIPS from functioning correctly.
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SAFETY
Power* front seats (p. 185)
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Seat belts
WARNING
Seat belts should always be worn by all occu-
pants in your vehicle. Children should be
properly restrained using an infant seat,
adjustable child seat or booster cushion as
determined by age, weight and height.
Most states and provinces make it mandatory
for occupants of a vehicle to use seat belts.
Rear Collision Warning* (p. 330)
Do not squeeze box-like cargo between the
rear seat cushion and the front seat back-
rest.
If the rear seat backrests are folded down,
cargo must be secured to prevent it from
sliding forward against the front seat back-
rests in the event of a collision.
Seat belt maintenance
Check periodically that the seat belts are in
good condition. Use water and a mild deter-
gent for cleaning. Check the seat belt mecha-
nism's function as follows: attach the seat belt
and pull rapidly on the strap.
WARNING
If a rear seat backrest is folded down or if a
rear-facing child restraint is being used in
the rear seat, the seat in front must be
moved forward so that it does not come
into contact with the backrest or child
restraint.
Seating position
For WHIPS to provide good protection, the
driver and passenger must be seated correctly
and the system's function must not be impe-
ded in any way.
Set the front seat to the correct seating posi-
tion before starting to drive.
The driver and the front seat passenger should
sit in the center of the seat with their heads as
close as possible to the head restraints.
Related information
Safety (p. 42)
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Manual front seats (p. 184)
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* Option/accessory. 47
