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EnglishCommunications -> ConnectedDrive for your BMW 1 Series 2011-2019
Contacts
Communications
Displaying contacts
1. "Contacts"
Selecting a contact as a destination
1. Select the desired contact.
2. Select address.
2. "My contacts"
3. "Start guidance" or "Add as another desti-
nation"
Checking the address as a destination
An address that is to be used in route guidance
must correspond to the navigation data stored
in the vehicle. The address can be checked to
ensure this.
1. Select the desired contact and highlight the
address.
All contacts are listed in alphabetical order.
Depending on the number of contacts, an A-Z
search is offered.
2. Open "Options".
3. "Check as destination"
A symbol indicates the storage location of the
contacts:
4. Correct and store the address, if necessary.
Selecting name sorting
Names can be displayed in different orders.
1. "My contacts"
Symbol
Storage location
No symbol In the vehicle; the address has
not been checked as a destina-
tion.
2. Open "Options".
3. "Display: last, first name" or "Display: first,
last name"
In the vehicle; the address has
been checked as a destination.
Mobile phone
Exporting/importing contacts
Contacts can be exported and imported using
Personal Profile, refer to page 32.
Editing a contact
1. Select the desired contact.
2. "Edit contact"
Deleting contacts
1. "My contacts"
2. Highlight the contact.
3. Open "Options".
4. "Delete contact" or "Delete all contacts".
3. Change the entries.
4. Move the controller to the left.
5. "Yes"
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Communications
ConnectedDrive
ConnectedDrive
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The BMW Assist service contract was
signed with your BMW center or with the
BMW Assist Response Center. The service
must have been fully enabled.
Vehicle equipment
In this chapter, all production, country, and
optional equipment that is offered in the model
range is described. Equipment is also described
that is not available because of, for example,
selected options or country version. This also
applies to safety related functions and systems.
BMW Assist is activated.
Services offered
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Emergency Request: when you press the
SOS button, a connection to the BMW
Assist Response Center is established. The
BMW Assist Response Center then speaks
with you and takes further steps to help you.
BMW Assist
General information
>
Automatic Emergency Request: under cer-
tain conditions, a connection to the BMW
Assist Response Center is established after
a serious accident. If possible, the BMW
Assist Response Center then speaks with
you and takes further steps to help you.
BMW Assist provides a number of different ser-
vices. For example, the position data of the
vehicle can be transmitted to the BMW Assist
Response Center when an Emergency Request
is sent.
Many BMW Assist services depend on the
contract individually agreed upon.
>
Enhanced Roadside Assistance: BMW
Roadside Assistance can be contacted if
assistance is needed in the event of a
breakdown. If possible, the vehicle data and
position data are transmitted during this
call.
After the contract has expired, the BMW Assist
system will be deactivated by the BMW Assist
Response Center without you having to visit a
BMW center. After the BMW Assist system has
been deactivated, no BMW Assist services will
be available. The BMW Assist system can be
reactivated by a BMW center after a new
contract has been signed.
>
>
Customer Relations: connection to
Customer Relations for information on all
aspects of your vehicle.
BMW TeleService: the data on your vehi-
cle's service status or required inspections
are transmitted to your BMW center, either
automatically before a service due date or
when you request a service appointment.
Requirements
>
The installed BMW Assist system is logged
into a mobile phone network. This network
must be capable of transmitting the
services.
>
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Remote Door Unlock: the BMW Assist
Response Center provides assistance if, for
example, the remote control is not available
and the vehicle needs to be opened.
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To transmit position data, the vehicle must
be able to determine its current position.
To activate and update BMW Assist, a GPS
signal must be available.
Stolen Vehicle Recovery: after you report to
the police that your vehicle was stolen, the
BMW Assist Response Center can deter-
mine its position.
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ConnectedDrive
Communications
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In addition, the optional Convenience Plan
offers Concierge service and information on
route planning, the traffic situation and
weather. Using Critical Calling, a limited
number of calls can be made via the BMW
Assist Response Center, for example if the
mobile phone is not available or discharged.
Press the SOS button to contact the BMW
Assist Response Center.
Concierge service
General information
The Concierge service of BMW Assist will
inform you, for example, about upcoming
events, filling station, or hotels and supplies you
with their phone numbers and addresses. Many
hotels can be booked directly through the BMW
Assist Concierge service. Use of the Concierge
service requires an additional activation by the
BMW Assist Response Center.
TeleService
Starting the Concierge service
1. "BMW Assist" or "ConnectedDrive"
2. "Concierge"
General information
TeleService supports communication with your
BMW center.
>
Data on the vehicle's service requirements
can be sent directly to the BMW center. In
this way, the BMW center can plan its work
in advance. This shortens the duration of
the service appointment.
>
In the event of a breakdown, data on the
vehicle's condition can be sent directly to
Roadside Assistance.
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The service varies by country.
Connection may incur charges.
Services may be restricted abroad.
3. "Start service"
A voice contact with the BMW Concierge
service is established. Phone numbers and
addresses can be transmitted as a message.
Requirements
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>
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BMW Assist is activated.
Wireless reception is available.
Ignition switched on.
Messages
Information about messages, refer to page 204.
Using TeleService
Generally, TeleService is activated in the
vehicle.
Roadside Assistance
If TeleService is not activated, it is possible to
establish a voice contact to the BMW Group
Mobile Service.
At a glance
BMW Roadside Assistance can be contacted if
assistance is needed in the event of a break-
down.
For additional uses or to deactivate the ser-
vices, consult your BMW center or contact
Customer Relations.
Contact with BMW Roadside Assistance can
also be established using a Check Control
message, refer to page 84.
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Communications
ConnectedDrive
Starting BMW Roadside Assistance
without BMW Assist or TeleService
BMW Online
1. "BMW Assist" or "ConnectedDrive"
2. "Roadside Assistance"
Overview
You can use BMW Online to search the yellow
pages.
The Roadside Assistance number is dis-
played. If a mobile phone is paired, a con-
nection to BMW Roadside Assistance is
established.
License conditions:
This product contains NetFront Browser soft-
ware of ACCESS Co., Ltd. Copyright © 2007
ACCESS Co., Ltd. All rights reserved.
NetFront is a trademark or registered trademark
of ACCESS Co., Ltd., in Japan and other
countries.
This software is based in part on the work of the
Independent JPEG Group.
Requirements
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>
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Subscription to the optional Convenience
Plan.
Starting BMW Roadside Assistance
with BMW Assist or TeleService
The vehicle is located within wireless
network coverage.
In a vehicle with TeleService, assistance is first
offered through the TeleService Diagnosis and
then if necessary, through the TeleService
Help.
The date setting on the Control Display is
current.
Starting BMW Online
1. "BMW Assist" or "ConnectedDrive"
2. "BMW Online"
1. "BMW Assist" or "ConnectedDrive"
2. "Roadside Assistance"
3. "Start service"
3. "OK" if necessary
BMW TeleService Diagnosis
The BMW Online start page is displayed.
Teleservice Diagnosis enables the wireless
transmission of detailed vehicle data that are
critical to vehicle diagnosis. These data are
automatically transmitted.
Using BMW Online
To select and display content:
>
>
Turn the controller to highlight an element.
Press the controller to display an element.
After transmission of the data, a voice connec-
tion is established to Roadside Assistance.
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ConnectedDrive
Communications
Opening the start page
1. Open "Options".
Vehicle equipped with BMW Assist or
TeleService
1. "BMW Assist" or "ConnectedDrive"
2. "Customer Relations"
3. "Start service"
2. "Display start page"
Service Request
Overview
Inform your BMW center that you need to
schedule a service appointment. The Teleser-
vice data is transmitted during a Service
Request. If possible, your BMW center will
establish contact with you.
Loading a new page
1. Open "Options".
2. "Reload"
Starting a Service Request
1. "BMW Assist" or "ConnectedDrive"
2. "Service Request"
Canceling
1. Open "Options".
2. "Cancel loading"
3. "Start service"
Customer Relations
Overview
Contact Customer Relations for information on
all aspects of your vehicle.
Calling Customer Relations
Vehicle not equipped with BMW Assist
or TeleService
Automatic Service Request
1. "BMW Assist" or "ConnectedDrive"
The Teleservice data necessary for servicing
the vehicle are automatically sent to your BMW
center prior to the service deadline. If possible,
the center will contact you and a service
appointment can be arranged.
2. "Customer Relations"
The Customer Relations phone number is dis-
played. If a mobile phone is paired, a connection
is established to Customer Relations.
Check when your BMW center was notified.
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Communications
ConnectedDrive
1. "Vehicle Info"
Data transfer
2. "Vehicle status"
The status of the data transfer is displayed.
1. "BMW Assist" or "ConnectedDrive"
2. Open "Options".
3. "Data transfer"
Apps
Overview
Certain software applications of a suitable
mobile phone can be integrated into the vehicle.
These software applications are displayed on
the Control Display. They can be operated via
iDrive.
3. Open "Options".
4. "Last Service Request"
Service status
Requirements
Displaying available services
Display of all services available in the vehicle.
1. "BMW Assist" or "ConnectedDrive"
2. "Service Status"
>
The mobile phone's operating system
supports the use of apps.
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Software applications are installed on the
mobile phone and are operational.
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Suitable mobile phone.
3. "Available services"
Appropriate mobile phone contract.
Additional costs possibly incurred are not
included in the price of apps.
Information about suitable mobile phones,
available software applications, and their instal-
tivity or at your BMW center.
Only make entries when traffic conditions
permit. Otherwise, you may endanger
vehicle occupants and other road users by
being distracted.
Updating BMW Assist
Manually updating BMW TeleService, BMW
Assist, and BMW Online.
For safety reasons, some software applications
can only be used when the vehicle is stopped.<
"Update BMW Assist"
To avoid malfunctions, only use software
applications approved by BMW.<
Using apps
1. Connect the mobile phone using the snap-
in adapter or the USB audio interface.
2. "ConnectedDrive"
3. Select the desired software application.
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ConnectedDrive
Communications
Displaying status
You can display information about the currently
available software applications.
1. "ConnectedDrive"
2. "BMW apps"
Plugin
Selected functions of the mobile phone are
displayed on the Control Display. They can be
operated via iDrive.
1. Connect the mobile phone using the snap-
in adapter.
2. "ConnectedDrive"
3. "PlugIn"
4. "Activate PlugIn"
5. Use the controller to navigate in the dis-
played functions and select the desired
category or track, for example.
Press the button to move one level up or
back within the functions of the mobile
phone.
Press the button twice to return back to
the main menu.
Notes
>
The range of apps that are displayed in the
Control Display depends on the range of
software applications installed on the
mobile phone.
>
The data transfer of the software applica-
tions from the mobile phone to the vehicle
may take some time. Some software appli-
cations are dependent on the speed of the
available Internet connection of the mobile
phone.
>
Certain versions of the mobile phone used
and the software they use may not permit
apps to be used at the same time as the
Bluetooth hands-free system.
If necessary, restart the software applica-
tion on the mobile phone after completing a
call.
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