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EnglishCommunications -> Telephone for your BMW 1 Series 2011-2019
Communications
This chapter describes how to use the
telephone, BMW Assist and BMW TeleService.
Communications
Telephone
Telephone
Snap-in adapter
Vehicle equipment
The snap-in adapter makes it possible:
In this chapter, all production, country, and
optional equipment that is offered in the model
range is described. Equipment is also described
that is not available because of, for example,
selected options or country version. This also
applies to safety related functions and systems.
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Accommodate the mobile phone.
Recharge its battery.
Connect it to an external antenna of the
vehicle.
This assures a better network connection
and constant sound quality.
Overview
Suitable mobile phones
For precise information about which mobile
phones and external devices with a Bluetooth
interface are supported by the mobile phone
bluetooth.
The concept
Mobile phones or other external devices, e.g.
audio players, can be connected to the vehicle
via Bluetooth.
Bluetooth® is a registered trademark of
Bluetooth® SIG, Inc.
Displaying vehicle identification
number and software part number
After being paired once, when the ignition is
switched on, these devices are automatically
detected as soon as they are present in the
vehicle and can be controlled via iDrive, by the
buttons on the steering wheel, and by voice.
Checking which mobile phones are supported
by the mobile phone preparation requires the
vehicle identification number and software part
number. The software version of the mobile
phone may also be required.
Depending on whether they are functioning as a
telephone and/or as an audio source, external
devices can be used via the vehicle. The tele-
phone functions will be described below. Oper-
ation of audio functions, refer to page 180.
1. "Telephone"
2. Open "Options".
3. "Bluetooth® info"
4. "Display system information"
Up to four external devices can be paired.
With a certain software version, these suitable
mobile phones support the vehicle functions
described below.
It may be necessary for some functions to be
activated by the mobile phone provider or
service provider.
With other mobile phones or software versions,
malfunctions may occur.
Only make entries when traffic conditions
permit. Do not hold the mobile phone in
your hand while you are driving; use the hands-
free system instead. Otherwise, you may
endanger vehicle occupants and other road
users.<
A mobile phone that is connected to the vehicle
should not be operated via the mobile phone
keypad; otherwise, malfunctions may occur.
It is possible to perform a software update, refer
to page 184.
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Telephone
Communications
Notes
Activating/deactivating Bluetooth link
At high temperatures, the charging function of
the mobile phone may be limited and some
functions may no longer be carried out.
Bluetooth is not permitted everywhere. Comply
with all safety guidelines and regulations.
1. "Telephone"
2. Open "Options".
3. "Bluetooth®"
When using the mobile phone via the vehicle,
follow the operating instructions of the mobile
phone.
Pairing/unpairing mobile
phone
General information
The following functions are available:
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Using a mobile phone as a telephone.
Using the mobile phone as an auxiliary
phone.
Additional functions
Auxiliary phone
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Using the mobile phone as an audio source.
Using an audio device as an audio source,
refer to page 180.
A mobile phone can be used as an auxiliary
phone.
Incoming calls to the auxiliary phone can be
accepted, refer to page 193. Missed calls to the
auxiliary phone are shown in the Control
Display.
Requirements
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Suitable mobile phone, refer to page 188.
Mobile phone operational.
Bluetooth activated in vehicle, refer to
page 191, and in the mobile phone.
Office
Contacts, appointments, tasks, notes, text
messages, and e-mails are imported from the
mobile phone into the vehicle.
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Bluetooth presets in the mobile phone are
required, e.g. connection not confirmed or
visible, refer to Owner's Manual for the
mobile phone.
Audio source
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Deactivating Bluetooth audio, refer to
page 189.
A mobile phone can be used as an audio source.
A number with at least 4 and at most
16 digits has been established as the
Bluetooth passkey. Only required once for
pairing.
Activating/deactivating additional
functions
To use these functions in the vehicle, activate
them before pairing. For information on suitable
mobile phones that support these functions,
refer to page 188.
>
Ignition switched on.
1. "Telephone"
2. "Bluetooth® (phone)"
3. Open "Options".
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Communications
Telephone
4. "Configure Bluetooth®"
5. Select the desired additional function:
> "Additional telephone"
> "Office"
6. You will be prompted by iDrive or the mobile
phone to enter the same Bluetooth
passkey.
> "Bluetooth® audio"
If an additional function is deactivated, it cannot
be assigned to a phone.
Pairing and connecting a device
Only pair the device when the vehicle is
stopped; otherwise, inattention may lead
to endangerment of passengers or other road
users.<
Enter the passkey and confirm.
or
1. "Telephone"
Compare the control number in the vehi-
cle's display to the control number of the
mobile phone. Confirm the control number
in the mobile phone and in the vehicle.
2. "Bluetooth® (phone)"
3. "Add new phone"
The Bluetooth name of the vehicle is
displayed.
"OK"
7. Select the functions for which the mobile
phone is to be used.
8. "OK"
If pairing was successful, the mobile phone
appears at the top of the list of devices.
Functions supported by the mobile phone and
audio device are displayed as symbols during
the pairing.
White symbol: function active.
Gray symbol: function inactive.
4. To perform other operations on the mobile
phone, refer to the owner's manual for the
device: e.g. search for and connect
Symbol Function
Telephone
Bluetooth device or a new device.
The Bluetooth name of the vehicle appears
on the mobile phone display.
Auxiliary phone
Audio source
5. Select the Bluetooth name of the vehicle on
the mobile phone display.
Four devices can be paired with the vehicle
simultaneously. Three devices can be con-
nected to the vehicle simultaneously.
If the pairing was not successful: what to do if…,
refer to page 192.
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Telephone
Communications
4. Open "Options".
5. "Configure phone"
Following the initial pairing
>
The mobile phone is detected/connected in
the vehicle within a short period of time
when the engine is running or the ignition is
switched on.
6. Select the desired functions. At least one
function must be selected.
> "Telephone"
>
The phone book entries of the telephone
that are stored on the SIM card or the
mobile phone are imported into the vehicle
once the device is detected, depending on
the mobile phone.
> "Additional telephone"
> "Audio"
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Four devices can be paired.
Specific settings may be necessary in some
mobile phones, e.g. authorization or a
secure connection, refer to the Owner's
Manual for the mobile phone.
Connecting a particular device
1. "Telephone"
7. "OK"
2. "Bluetooth® (phone)"
If a device is assigned a function, this may deac-
tivate the function in an already connected
device and cause the other device to be
unpaired.
All paired devices are listed.
3. Select the device to be connected.
Exchangingthe telephone andauxiliary
phone
If the telephone and auxiliary phone are con-
nected to the vehicle, the function can be
swapped between the two devices.
1. "Telephone"
2. "Bluetooth® (phone)"
3. "Swap phone/addit. phone"
The functions assigned before the unpairing of
the device are assigned to the device when it is
reconnected. If a device is already connected,
then these functions are deactivated if
necessary.
Unpairing device
1. "Telephone"
2. "Bluetooth® (phone)"
All paired devices are listed.
3. Highlight the device to be unpaired.
4. Open "Options".
Configuring devices
Additional functions can be activated or
deactivated in paired and connected devices.
1. "Telephone"
2. "Bluetooth® (phone)"
3. Highlight the device to be configured.
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Communications
Telephone
5. "Remove phone from list"
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Is the ambient temperature too high or too
low? Do not subject your mobile phone to
extreme ambient temperatures.
Telephone functions not possible.
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Is the mobile phone paired as an auxiliary
phone and is the auxiliary phone function
deactivated? Activate the function.
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Outgoing call not possible? Connect the
mobile phone as a telephone.
Phone book entries are not displayed, not all of
them are displayed, or they are displayed
incompletely.
What to do if…
For information on suitable mobile phones,
refer to page 188.
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The transfer of phone book entries has not
yet completed.
The mobile phone could not be paired or con-
nected.
>
In some cases, only the phone book entries
of the mobile phone or the SIM card will be
transferred.
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Is Bluetooth activated in the vehicle and in
the mobile phone? Activate Bluetooth in the
vehicle and in the mobile phone.
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It may not be possible to display phone
book entries with special characters.
Do the Bluetooth passkeys on the mobile
phone and the vehicle match? Enter the
same passkey on the mobile phone and via
iDrive.
The number of phone book entries to be
stored is too high.
The data volume of the phone book entry is
too great, e.g. due to additionally stored
information such as notes? Reduce the data
volume.
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Is the passkey input taking longer than
30 seconds? Repeat the pairing procedure.
Are too many Bluetooth devices connected
to the mobile phone? If so, delete the con-
nections with other devices on the mobile
phone.
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Is the mobile phone connected as an audio
source or auxiliary phone? The mobile
phone must be connected as a telephone.
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Is the audio connection activated? Deacti-
vate the audio connection.
The telephone connection quality is low.
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Depending on the mobile phone, it is possi-
ble to adjust the strength of the Bluetooth
signal.
Is the mobile phone in power economy
mode or does it only have a small amount of
battery charge remaining? Charge the
mobile phone in the snap-in adapter or via a
charging cable.
Insert the mobile phone into the snap-in
adapter or place it in the vicinity of the
center console.
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Depending on the mobile phone, it may only
be possible to connect one device to the
vehicle. Unpair the connected device from
the vehicle and only pair and connect one
device.
Adjust the volume of the microphone and
speaker separately.
If you have gone through all items in the list and
still cannot activate the desired function, please
for further notes or contact Customer Relations
or a BMW center.
Is the mobile phone no longer responding?
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Switch the mobile phone off and back on
again. Repeat the pairing procedure.
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Telephone
Communications
With calls to the auxiliary phone, only the
number is displayed if it is transmitted by the
network.
Operation
Adjusting volume
An incoming call to a phone is automatically
rejected if a call on the other phone is currently
active.
Accepting a call
Press the
or
button on the steering wheel
"Accept"
Turn the knob until the desired volume is
reached. The setting is stored for the remote
control currently in use.
The vehicle automatically adjusts the volume of
the microphone on the mobile phone and the
volume of the person on the phone with you.
Depending on the mobile phone, it may be
necessary to adjust the volumes.
Adjustments are only possible during a call and
must be carried out separately for each phone.
When the telephone is unpaired, this deletes
the settings.
Rejecting a call
"Reject"
The caller is connected to your mailbox if it has
been activated.
1. "Settings"
2. "Tone"
Ending a call
3. "Volume settings"
Press the
or
button on the steering wheel
4. To select the desired setting:
"Microphone" or "Loudspeak."
1. "Telephone"
2. "End call"
5. To adjust: turn the controller.
6. To store: press the controller.
Incoming call
Receiving calls
If the number of the caller is stored in the phone
book and is transmitted by the network, then
the name and number of the contact are
displayed; otherwise, only the number is
displayed.
If a contact is assigned more than one phone
number, then only the name of the caller is
displayed.
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Communications
Telephone
Entering phone numbers
Establishing a second call
Establish another call during an active call.
1. "Telephone"
Dialing a number
1. "Telephone"
2. "Active calls"
2. "Dial number"
3.
"Hold"
3. Select the digits individually.
The existing call is put on hold.
4. Select the
symbol.
4. Dial the new phone number or select it from
a list.
It is also possible to enter phone numbers by
voice.
"Return"
The call on hold is continued.
Calls with multiple parties
General information
Switching between two calls, toggling
Active call: highlighted.
It is possible to switch between two calls or to
connect two calls to establish a conference call.
These functions must be supported by the
mobile phone and by the service provider.
The call on hold is identified with:
"on hold...".
"Swap calls"
The phone switches to the call on hold.
Accepting a call while speaking to
another party
This function may have to be activated by the
service provider and the mobile phone may
need to be set for this.
When a second call comes in during an ongoing
call, a call-waiting signal sounds.
"Accept"
The call is accepted and the existing call is put
on hold.
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Telephone
Communications
1. "Telephone"
2. Select contact from a list or "Dial number"
3. "Keypad dialing"
Establishing a conference call
Two calls can be connected to a single
telephone conference call.
1. Establish two calls.
4. Enter a DTMF code.
2.
"Conference call"
Phone book
Displays
The phone book accesses the contacts of the
telephone and shows all contacts for which a
phone number is entered. The entries can be
selected to make a call.
1. "Telephone"
2. "Phone book"
When terminating a conference call, both calls
are ended. If one call is terminated by another
party, the other call can be continued.
A symbol indicates the storage location of the
contacts, refer to page 202.
Muting the microphone
The microphone can be muted in active calls.
1. "Telephone"
2. "Active calls"
3.
"Microphone mute"
Calling a contact
Symbol Meaning
Contact with a stored phone number.
Contact with more than one stored
phone number.
Call not possible. The mobile phone
has no reception or network or a Ser-
vice Request is currently active.
The muted microphone is automatically
activated:
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If a new call is made.
Contacts with a stored phone number: select
the desired contact. The connection is
established.
When switching between callers on hold.
Keypad dialing
Contacts with more than one stored phone
number: select the desired contact and then
select the phone number. The connection is
established.
Use keypad dialing to gain access to network
services or to control devices, e.g. to remotely
access an answering machine. This requires
the DTMF code.
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Communications
Telephone
Editing a contact
Saving an entry in the contacts
1. Highlight the entry.
Changing entries in the "Contacts" menu. If a
contact is changed, the changes are not stored
in the mobile phone. A copy of the entry is
stored in the vehicle.
2. Open "Options".
3. "Store as new contact" or "Add to existing
contact".
1. Highlight the contact.
2. Open "Options".
3. "Edit entry"
4. Select contact if necessary.
5. Select the type of number: "Home",
"Business", "Mobile" or "Other".
The contact can be edited.
6. Complete the entries if necessary.
7. "Store contact"
Redialing
Received calls
Displaying calls
General information
The list of dialed numbers in the mobile phone
are transferred to the vehicle, depending on the
mobile phone. In some cases, only numbers
that were dialed from the vehicle are displayed.
The list of received calls in the mobile phone is
transferred into the vehicle, depending on the
mobile phone. In some cases, only calls that
were received in the vehicle are displayed.
The last 20 phone numbers dialed are dis-
played. The sorting of the phone numbers
depends on the mobile phone.
The last 20 calls received are displayed. The
sorting and displaying of phone numbers
depends on the mobile phone.
Dialing the number via iDrive
1. "Telephone"
1. "Telephone"
2. "Received calls"
2. "Redial"
Calling a number from the list
Select an entry.
3. Select the desired entry and phone number,
if necessary.
The connection is established.
The connection is established.
Deleting a single entry or all entries
Deleting a single entry or all entries
Deleting entries depends upon the mobile
phone.
Deleting entries depends upon the mobile
phone.
1. Highlight the entry.
1. Highlight the entry.
2. Open "Options".
2. Open "Options".
3. "Delete entry" or "Delete list".
3. "Delete entry" or "Delete list".
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Telephone
Communications
Saving an entry in the contacts
1. Highlight the entry.
Operation by voice
With voice activation system:
Operation, refer to page 27.
2. Open "Options".
3. "Store as new contact" or "Add to existing
contact".
Without voice activation system:
Depending upon the equipment, the mobile
phone can be voice-operated as described
below.
4. Select contact if necessary.
5. Select the type of number: "Home",
"Business", "Mobile" or "Other".
The list of short commands in the Owner's
Manual does not apply to this type of voice
operation.
6. Complete the entries if necessary.
7. "Store contact"
The concept
Hands-free system
General information
>
>
>
The mobile phone can be operated without
removing your hand from the steering
wheel.
Calls being conducted using the hands-free
system can be continued using the mobile
phone and vice versa.
In many cases, the entry process is sup-
ported by means of announcements or
questions.
{...} Verbal instructions to use with the voice
From the mobile phone to the hands-
free system
operation system.
Calls that have been initiated from outside the
Bluetooth range of the vehicle can be continued
using the hands-free system if the ignition is
switched on.
Voice commands
Activating voice activation system
1. Press the
button on the steering wheel.
Depending on the mobile phone, the call is
automatically switched to hands-free mode.
2. Say the command.
If the switch does not occur automatically, then
follow the instructions that appear on the dis-
play of the mobile phone, also refer to the
Owner's Manual for the mobile phone.
Finishing voice input
Press the
or
button on the steering wheel
{Cancel}.
From hands-free system to mobile
phone
Possible commands
Calls being conducted using the hands-free
system can also be continued using the mobile
phone if so desired, depending on the mobile
phone.
Having possible commands read aloud
The system understands default commands
that must be spoken word for word.
At this point, follow the instructions that appear
on the display of the mobile phone, also refer to
the Owner's Manual for the mobile phone.
{Help}.
Possible commands are read aloud.
Digits from zero to nine are recognized.
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Communications
Telephone
Each digit can be spoken individually or com-
bined into a sequence to accelerate the entry
process.
Redialing
{Redial}.
Voice phone book
Using alternative commands
Depending on how your vehicle is equipped, it
may be necessary to create your own voice
phone book.
There are often a number of commands to run a
function, e.g.:
{Select name} or {Name}.
The entries must be entered using voice com-
mands and are separate from the memory in the
mobile phone. Up to 50 entries can be set up.
Example: dialing phone numbers
1. Press the
button on the steering wheel.
Storing the entry
2. {Dial number}
1. {Save name}.
The system replies: {{Please say the
number}}.
2. Say the name aloud. Do not exceed a
speaking duration of about 2 seconds.
3. For example: {123 456 7890}
3. Say the phone number after being
prompted to do so by the system.
The system replies: {{123 456 7890.
Continue?}}.
4. {Save number}.
4. {Dial}
The system replies: {{Dialing number}}.
Deleting the entry
1. {Delete name}.
Calling
2. Say the name when prompted.
3. Confirm request: {Yes}
Dialing phone numbers
1. {Dial number}.
Deleting all entries
2. Say the phone number.
3. {Dial}.
1. {Delete phonebook}.
The dialog for deleting phone book is
opened.
The connection to the desired subscriber is
established.
2. Confirm request: {Yes}
3. Confirm request again: {Yes}
Correcting phone number
Digit sequences can be deleted after the
system has repeated the digits.
Reading and selecting the entries
1. {Read phonebook}.
The dialog for reading phone book is
opened.
{Correct number}.
The command can be repeated as often as
necessary.
2. {Dial number}, when the desired entry
is read aloud.
Deleting phone number
{Delete}.
Selecting an entry
All digits entered up to this point are deleted.
1. {Select name}.
2. Say the name when prompted.
3. Confirm request: {Yes}
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Communications
Adjusting volume
Notes
Turn knob during announcement.
At high temperatures, the charging function of
the mobile phone may be limited and some
functions may no longer be carried out.
>
>
The volume remains the same, even if the
volume of other audio sources is changed.
When using the mobile phone via the vehicle,
follow the operating instructions of the mobile
phone.
The volume is stored for the remote control
currently in use.
Notes
Installation location
In the center armrest.
Notes on Emergency Requests
Do not use the voice operation system to ini-
tiate an emergency call. In stressful situations,
the voice and vocal pitch can change. This can
unnecessarily delay the establishment of a tele-
phone connection.
Inserting snap-in adapter
1. Press the button and remove the cover.
Instead, use the SOS button, refer to page 250,
in the vicinity of the interior rearview mirror.
Ambient conditions
>
Say the commands, numbers and letters
smoothly and with normal volume, empha-
sis and speed.
>
Always say the commands in the language
of the system. The language of the voice
operation of the mobile phone is preset and
cannot be changed via the Control Display.
2. Insert the snap-in adapter at the front,
arrow 1, and press downward, arrow 2, until
it clicks into place.
>
>
Keep the doors, windows, glass roof, and
convertible top closed to prevent interfer-
ence from outside noise.
Avoid ambient noise in the vehicle while
speaking.
Snap-in adapter
General information
Detailed information on snap-in adapters that
compatibly support mobile phone functions can
be found at your BMW center.
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