Deutsch
EnglishCommunications for your BMW 3 Series 2006-2013
Communications
This chapter describes how to use the
telephone, BMW Assist and TeleService.
Telephone*
not observe this precaution, your being dis-
tracted can endanger vehicle occupants and
other road users.<
The concept
Your BMW is equipped with a full preparation
package mobile phone. After pairing a suitable
mobile phone with the vehicle once, you can
operate the mobile phone via the iDrive, the
buttons on the steering wheel or using voice
commands*.
Suitable mobile phones
Please ask your BMW center which mobile
phones with Bluetooth interface are supported
by the mobile phone preparation package and
which mobile phones are compatible with the
snap-in adapter. By virtue of their particular
software versions, these mobile phones sup-
port the functions described in this Owner's
Manual. Malfunctions may occur with other
mobile phones.
Once a mobile phone has been paired with your
vehicle, it is automatically recognized as soon
as it is inside the vehicle while the engine is run-
ning or the ignition is switched on. You can
store the pairing data for up to four mobile
phones simultaneously. If several mobile
phones are detected at the same time, the
mobile phone last paired can be operated via
the vehicle.
Operating options
Using the telephone inside
the vehicle
You can operate the mobile phone using:
>
Buttons on the steering wheel, refer to
page 10
Using the snap-in adapter*
>
>
>
iDrive, refer to page 16
The so-called snap-in adapter, a holder for
mobile phones, allows you to charge the mobile
phone's battery and connect the mobile phone
to your vehicle's outside antenna. This ensures
better network reception and consistent repro-
duction quality. Please contact your
Voice commands*, refer to page 181
Programmable memory keys, refer to
page 20
Avoid operating a mobile phone recognized by
the vehicle via the mobile phone's keypad; oth-
erwise, malfunctions may result.
BMW center to find out for which mobile
phones there are snap-in adapters available.
For your safety
Start-up
A car phone makes life more convenient in
many ways, and can even save lives in an emer-
gency. While you should consult your mobile
phone's separate operating instructions for a
detailed description of safety precautions and
information, we request that you direct your
particular attention to the following:
Pairing the mobile phone with the
vehicle
The following prerequisites must be met:
>
Compatible mobile phone: the mobile
phone is supported by the full preparation
package mobile phone. You can obtain
information on the Internet at:
Only make entries when the traffic situa-
tion allows you to do so. Do not hold the
mobile phone in your hand while you are driving;
use the hands-free system instead. If you do
>
The mobile phone is ready to operate.
174
>
>
Bluetooth has been activated in the vehicle,
refer to page 176, and on the mobile phone.
The Bluetooth name of the vehicle is dis-
played.
Depending on the mobile phone, certain
settings may be necessary on the mobile
phone, e.g. via the following menu items:
Preparation via the mobile phone
6. Further steps must be carried out with the
mobile phone and vary depending on the
model. Please refer to your mobile phone's
operating instructions, e.g. under the topics
of Searching for a Bluetooth device, Linking
or Pairing.
>Bluetooth switched on
>Connection must be allowed without
requiring further confirmation
>Reconnection
The Bluetooth name of the vehicle appears
on the mobile phone display.
>
>
Depending on the mobile phone type, the
power-saving mode setting, for example,
may result in a paired mobile phone not
being detected by the vehicle.
7. Select the Bluetooth name of the vehicle on
the mobile phone display.
For pairing purposes, define any 4 to 16-
digit number as a Bluetooth passkey,
Pairing
e.g. 25081107. A long and complex number
offers the best protection against unautho-
rized access. This Bluetooth passkey is no
longer required after pairing is successful.
Depending on your mobile phone, you will see
messages, first on the mobile phone display or
on the iDrive, requesting you to enter the same
Bluetooth passkey previously determined by
you.
>
The ignition is switched on.
8. Enter the Bluetooth passkey.
Depending on the mobile phone, you will
have approx. 30 seconds to enter your
Bluetooth passkey on the mobile phone
and the Control Display.
Pair the mobile phone with the vehicle
only when the car is stationary, to avoid
endangering the car's occupants and other
road users by being distracted.<
Switch on ignition
1. Insert remote control all the way into the
ignition lock.
2. Switch on ignition without operating the
brake or clutch or pressing the start/stop
button.
Preparation via iDrive
3. "Telephone"
If the pairing was successful, the mobile phone
appears at the top of the list of mobile phones.
4. "Bluetooth"
5. "Add new phone"
Following the initial pairing
>
The mobile phone is detected/connected in
the vehicle within 2 minutes if the engine is
running or the ignition is switched on.
>
As soon as a mobile phone is detected by
the vehicle, the phone book entries stored
on the SIM card or on your mobile phone are
transmitted to the vehicle. This transmis-
175
sion is dependent on your mobile phone,
refer to the operating instructions of the
mobile phone if necessary, and can take
several minutes.
1. "Telephone"
2. "Bluetooth"
3. Select the desired mobile phone.
>
>
Four mobile phones can be paired.
Specific settings may be necessary in some
mobile phones, e.g. authorization or a
secure connection, refer to the mobile
phone operating instructions.
If not all phone book entries are displayed:
>
Transfer all phone book entries from the
SIM card to the mobile phone, if necessary.
>
Phone book entries with special characters
may not be displayed.
Unpairing the mobile phone from the
vehicle
1. "Telephone"
Checks to perform if pairing is
unsuccessful
2. "Bluetooth"
>
Is the mobile phone supported by the
mobile phone preparation package? You
can obtain information on the Internet at:
3. Highlight the mobile phone that is to be
unpaired.
4. Open "Options".
5. "Remove phone from list"
>
Do the Bluetooth passkeys on the mobile
phone and vehicle match? The same Blue-
tooth passkey must be entered on the
mobile phone's display and via iDrive.
>
>
Did it take you more than 30 seconds to
enter the Bluetooth passkey? Then repeat
the pairing procedure.
Are too many Bluetooth devices connected
to the mobile phone? If so, delete the con-
nections with other devices on the mobile
phone.
The unpaired mobile phone is deleted from
the list.
The phone book entries and the lists of
stored phone numbers are deleted as well.
>
Is the mobile phone no longer responding?
Switch the mobile phone off and on or
briefly disconnect the power supply.
>
>
Repeat the pairing procedure.
Activating/deactivating the Bluetooth
link
If all items on the list have been checked
and the mobile phone still cannot be paired,
please contact Customer Relations.
The use of Bluetooth technology is not
permitted in all countries. Observe all
applicable local regulations. Temporarily deac-
tivate the Bluetooth link between the vehicle
and the mobile phone, if necessary.
If the Bluetooth link is deactivated, you can no
longer operate the mobile phone via the vehicle,
and other devices with a Bluetooth interface
Connecting a particular mobile phone
If more than one mobile phone is detected by
the vehicle, the mobile phone at the top of the
list is connected. A different mobile phone can
be connected by selecting it.
176
can be used in combination with the mobile
phone, e.g. a laptop.<
>
>
Selecting stored phone numbers, e.g. from
the list of received calls
To temporarily deactivate the Bluetooth link
between the vehicle and your mobile phone:
Ending a call
When the ignition is switched off or in radio
readiness, e.g. after taking the remote control
out of the ignition lock, you can continue an
ongoing call via the hands-free system for sev-
eral minutes.
1. "Telephone"
2. Open "Options".
3. "Bluetooth"
Voice quality
If the person you are talking to is having difficul-
ties understanding you, this may be due to
excessive background noise. The full prepara-
tion package mobile phone can compensate for
these noises to a certain extent. To optimize
voice quality during a call, we recommend that
you:
>
Reduce background noise, e.g. by closing
the windows, reducing air flow from the
automatic climate control or pointing the
open front air vents downward.
Adjusting the volume
>
Reduce the volume of the hands-free sys-
tem.
Requirements
>
The mobile phone's pairing data are stored
by the vehicle and the mobile phone is oper-
ational.
Turn the knob during a call to select the desired
volume.
>
>
The engine is running or the ignition is
switched on.
This volume for the hands-free system is main-
tained, even if the other audio sources are set to
minimum volume.
The mobile phone is recognized by the
vehicle.
The setting is stored for the remote control cur-
rently in use.
Receiving calls
If you have the phone number of the caller
stored in the phone book and the phone num-
ber has been transmitted, the name of the entry
is displayed.
Operation via iDrive
You can operate the following functions using
iDrive:
Accepting a call
Press the
button on the steering wheel
>
>
>
Accepting/rejecting calls
Dialing phone numbers
Selecting phone numbers from the phone
book
177
or
4.
Select this symbol to establish the con-
nection
"Accept"
or
Rejecting a call
press the
button on the steering wheel.
"Reject"
The phone number can also be entered using
voice commands*, refer to page 181.
The caller is diverted to your mailbox if the mail-
box was activated.
For your phone number to be displayed to the
person you are talking to, the display of phone
numbers must be enabled by your provider.
Ending a call
Press the
button on the steering wheel
or
Calls with multiple parties
1. "Telephone"
You can switch between calls and combine two
calls to a single conference call. These func-
tions must be supported by the mobile phone
and the service provider.
2. "Active calls"
3. Select an active call.
Accepting a call while speaking to
another party
This function may need to be enabled by the
service provider, and the mobile phone may
have to be set up accordingly.
If a second call comes in during an active call,
you will hear a call waiting signal.
"Accept"
Dialing phone numbers
1. "Telephone"
The call is accepted and the existing call is put
on hold.
2. "Dial number"
Establishing a second call
Establish another call during an active call.
1. "Telephone"
3. Select the digits individually.
2. "Active calls"
178
3. "Hold"
All contacts with a phone number are displayed.
A symbol indicates the storage location of the
contacts.
The existing call is put on hold.
4. Dial the new phone number or select it from
a list.
Symbol
Storage location
No symbol
In the vehicle; the address
has not been checked as a
destination.
Switching between two calls, toggling
>
Active call: indicated by a red handset
>
Call on hold: indicated by a green handset
In the vehicle; the address
has been checked as a des-
tination.
To switch to the call on hold, select this hand-
set.
Mobile phone
Establishing a conference call
Two calls can be connected to a single tele-
phone conference call.
Calling a contact
1. Select the desired contact.
1. Establish two calls.
2. "Conference call"
A connection is established immediately if
calling contacts with one phone number.
For contacts with several phone numbers:
2. Select the desired phone number.
The connection is established.
Editing a contact
The entries in the contacts can be changed.
When a contact from the mobile phone is
changed, the changes are not stored on the
mobile phone. A copy of the entry is stored in
the vehicle.
When terminating a conference call, both calls
are ended.
1. Highlight the contact.
2. Open "Options".
3. "Edit entry"
Phone book
The phone book accesses the contacts* and
shows all contacts for which a phone number
has been stored. The entries can be selected to
make a call.
The contact can be edited.
Redialing
1. "Telephone"
2. "Phone book"
The eight phone numbers dialed last are stored.
179
1. "Telephone"
Dialing the number via iDrive
1. "Telephone"
2. "Received calls"
2. "Redial"
Dialing a number
3. Select the desired entry.
The connection is established.
Select an entry.
The connection is established.
Deleting entries
Deleting entries
1. Highlight an entry.
1. Highlight an entry.
2. Open "Options".
2. Open "Options".
3. "Delete entry" or "Delete list".
3. "Delete entry" or "Delete list".
Saving an entry in the contacts
1. Highlight an entry.
Saving an entry in the contacts
1. Highlight an entry.
2. Open "Options".
2. Open "Options".
3. "Store as new contact" or "Add to existing
contact".
3. "Store as new contact" or "Add to existing
contact".
4. Select the type of number: "Home", "Busi-
ness", "Mobile" or "Other".
4. Select the type of number: "Home", "Busi-
ness", "Mobile" or "Other".
5. Complete the entries if necessary.
6. "Store in vehicle"
5. Complete the entries if necessary.
6. "Store contact"
Received calls
Messages
The 20 calls that were last received are dis-
played.
Various types of messages can be displayed:
>
>
My Info messages from the BMW Assist
portal
Messages from the BMW Concierge ser-
vice
Displaying messages
1. "Telephone"
2. "Messages"
3. Select the desired message.
180
My Info
Switching between mobile
To start destination guidance:
phone and hands-free system
1. Select the message that contains the
desired destination.
From mobile phone to hands-free
system*
2.
"Start guidance" or "Add as another
dest.".
You can continue ongoing calls outside of the
vehicle's Bluetooth range via the hands-free
system as long as the engine is running or the
ignition is switched on. Depending on your
mobile phone, the system automatically
switches to hands-free mode.
To dial the number in the message:
1. Select the message that contains the
desired number.
2.
"Call"
With mobile phones that do not automatically
switch to hands-free mode:
Messages from the concierge service
To use the address in destination guidance*:
1. Select the message.
Depending on the type of mobile phone you are
using, it may be possible to continue the con-
versation via the hands-free system. Refer to
the display on your mobile phone and/or your
mobile phone's operating instructions.
2.
"Start guidance" or "Add as another
dest.".
From hands-free system to mobile
phone
If you are making a call via the hands-free sys-
tem, it may be possible to continue the call via
the mobile phone, depending on your mobile
phone model. Refer to the display on your
mobile phone and/or your mobile phone's oper-
ating instructions.
3. Start destination guidance, if necessary.
To dial a phone number:
Alternatively, you can deactivate the Bluetooth
link, refer to page 176.
1. Select the message.
Depending on the type of mobile phone you are
using, it may occur that calls are switched from
the hands-free system to the mobile phone if
reception of the wireless network is poor.
2.
"Call"
To save an address:
1. Select the message.
2. Open "Options".
Operation by voice
commands*
3. "Store contact in vehicle"
Deleting messages
The concept
1. Select the message to be deleted.
>
>
You can operate your mobile phone without
having to take a hand off the steering wheel.
2. Open "Options".
3. "Delete message"
Most menu items on the Control Display
can be voiced as commands. The voice
activation system supports you by making
announcements and asking questions.
181
> {...}Verbal instructions to use with the voice
In dialogs not involving voice commands, i.e.
when you are speaking only text, e.g. a name,
canceling is possible only via the button on the
steering wheel.
activation system.
Requirements
The same prerequisites apply as for operation
via iDrive, refer to page 177.
Having the possible commands read
aloud
The system recognizes specific commands
that must be pronounced exactly word for word.
You can have the possible commands for any
function read aloud to you:
Saying commands
Activating voice activation system
1. Briefly press the
wheel.
button on the steering
{Help}.
A sound signal indicates that you can say
commands.
Digits from zero to nine are recognized.
You can say each digit individually or group
them into a sequence to accelerate the input.
2. Say the command.
Ending/canceling operation by voice
commands
Using alternative commands
Often there is more than a single command to
run a function, e.g.:
Briefly press the
wheel or
button on the steering
{Dial name}or {Name}.
{Cancel}.
Example: dialing phone numbers
To start the dialog:
Press the
button on the steering wheel.
You say
Voice command response
{Dial number}
e.g. {123 456 7890}
{{Please say the number}}
Depending on your equipment version:
{{123 456 7890. Continue ?}}
{Dial}
{{Dialing number}}
Turn the button during an instruction.
Adjusting the volume of the
instructions
This volume for the instructions is maintained,
even if the other audio sources are set to mini-
mum volume.
You can adjust the volume for the instructions
from the system:
The setting is stored for the remote control cur-
rently in use.
182
An entry always consists of a name and a phone
number.
Calling
Dialing phone numbers
1. {Dial number}.
1. {Save name}.
2. Say the name.
Saying the name for the voice phone
book should not take longer than
approx. 2 seconds.
2. Say the phone number.
For telephone calls abroad, say {Plus}
and then the country code.
3. {Dial}.
3. Say the phone number after being
prompted to do so by the system.
The connection to the desired subscriber is
established.
4. To save the phone number:
{Save}.
Correcting phone numbers
To delete an entry:
After the last spoken sequence of digits has
been repeated by the system, you can delete
this sequence of digits.
You can delete any entry from the voice phone
book.
1. {Delete name}.
{Correct number}.
The digits are deleted.
The dialog for deleting an entry opens.
2. Say the name when prompted.
3. Confirm the query with {Yes}.
To delete all entries:
The command {Correct number}can be
repeated as often as you like.
Deleting phone numbers
{Delete}.
{Delete phonebook}deletes all entries in the
phone book.
1. {Delete phonebook}.
The dialog for deleting the phone book
opens.
All digits entered up to this point are deleted.
Redialing
2. Confirm the query with {Yes}.
3. Confirm the query again with {Yes}.
To listen to and select the entries:
To redial the phone number dialed last:
{Redial}.
Voice phone book
You can have all entries in your voice phone
book read aloud in the order in which they were
entered and select a specific entry to establish a
connection:
A separate voice phone book is needed for
operation using voice commands.
The entries must be entered using voice com-
mands and are separate from the memory in the
mobile phone. In this case, phone numbers
stored on the mobile phone cannot be called up
or saved there using voice commands. Up to 50
entries can be set up. An entry always consists
of a name and a phone number.
1. {Read phonebook}.
The dialog for reading the phone book
opens.
2. Say {Dial number}when the desired
entry is read.
Creating and editing a voice phone
book
To store an entry:
183
Selecting an entry
Inserting/removing the snap-
in adapter*
The connection to the phone number of the
selected entry is established.
1. Press button 1 and remove the cover.
1. {Dial name}.
The dialog for selecting an entry is
opened.
2. Say the name when prompted.
3. Confirm the query with {Yes}.
Notes
Notes on Emergency Requests
Do not use the voice activation system to ini-
tiate an Emergency Request. In stressful situa-
tions, the voice and vocal pitch can change.
This can unnecessarily delay the establishment
of a telephone connection. Use the SOS but-
ton* instead, refer to page 237.
2. Insert the snap-in adapter in the front and
press it downward until it engages.
Important for voice commands
For voice commands, bear in mind the follow-
ing:
>
Say the commands, numbers and letters
smoothly and with normal volume, empha-
sis and speed.
To remove the snap-in adapter:
>
>
Always say commands in the language of
the voice activation system.
Press button 1.
Keep the doors, windows and glass roof*/
panorama glass roof* closed to prevent
interference from outside noise.
>
Avoid ambient noise in the vehicle while
speaking.
Inserting mobile phone
1. If applicable, remove the protective cap
from the mobile phone's antenna connector
so that the mobile phone can engage in the
snap-in adapter.
2. With its buttons facing upward, slide the
mobile phone up towards the electrical con-
184
tact points and press it downward until it
engages.
The mobile phone's battery is charged as soon
as the vehicle is in radio readiness or the steer-
ing is unlocked.
To conserve vehicle battery power, you
should avoid using the mobile phone
when the ignition is switched off.<
Removing mobile phone
Press the button.
185
Contacts*
You can create and edit contacts. The contacts
from the mobile phone* are displayed as well if
this function is supported by the mobile phone.
The addresses can be used as destinations for
navigation and the phone numbers can be
dialed.
Specifying a contact as the home
address
A contact can be stored as a home address. It is
placed at the top of "My contacts".
1. Create a new contact.
2. Open "Options".
New contact
1. "Contacts"
2. "New contact"
3. "Store as home address"
When the home address is deleted, only the
content of the home address entry is deleted
and not the entry itself.
3. If the entry fields are still filled with the pre-
vious entries, select "Delete input fields".
My contacts
4. To fill in the entry fields:
A list of all contacts in the vehicle and on the
mobile phone*.
Select the symbol next to the entry field.
Displaying contacts
"My contacts"
5. Enter the text.
If the vehicle is equipped with a navi-
gation system, it is only possible to
enter addresses that are contained in the
navigation data in the vehicle. This ensures
that destination guidance is possible for all
addresses.<
All contacts are listed in alphabetical order.
Depending on the number of contacts, an A-Z
6. If applicable, "Store"
7. "Store contact in vehicle"
186
search is offered. A symbol indicates the stor-
age location of the contacts:
Dialing a phone number*
1. "My contacts"
2. Select the desired contact.
3. Select the desired phone number.
The connection is established.
Symbol
Storage location
No symbol
In the vehicle; the address
has not been checked as a
destination.
Editing a contact
1. "My contacts"
In the vehicle; the address
has been checked as a desti-
nation.
2. Select the desired contact.
3. "Edit contact"
Mobile phone*
Displaying the detailed view*
Select the desired contact.
All fields that have been filled in for that contact
are displayed.
Selecting a contact as the navigation
destination
1. "My contacts"
4. Change the entries.
5. Move the controller to the left.
6. "Yes"
2. Select the desired contact.
3. Select the desired address.
Contacts from the mobile phone* may contain
addresses that do not match the navigation
data contained in the vehicle and thus cannot
be used for destination guidance. In this case:
Manually correct the address.
If a contact from the mobile phone* is edited,
the changes are not stored on the mobile
phone. A copy of the entry is stored in the vehi-
cle, and only this copy is displayed.
Checking the address as a destination*
Deleting contacts
An address that is to be used for destination
guidance must match the navigation data con-
tained in the vehicle. An address that is stored
on the mobile phone can be matched to the
navigation data.
Only contacts that are stored in the vehicle are
deleted. The contacts on the mobile phone*
cannot be deleted.
1. "My contacts"
2. Highlight the contact.
3. Open "Options".
1. Select the desired contact and highlight the
address.
4. "Delete contact" or "Delete all contacts".
2. Open "Options".
3. "Check as destination"
4. Correct and store the address, if necessary.
After an address has been corrected, the con-
tact can be stored in the vehicle. The address is
not changed on the mobile phone.
187
BMW Assist*
Assist Response Center then speaks with
you and takes further steps to help you.
BMW Assist*
BMW Assist provides a number of different ser-
vices. For example, the position data of the
vehicle can be transmitted to the BMW Assist
Response Center when an Emergency
Request* is sent.
>
Enhanced Roadside Assistance: BMW
Roadside Assistance* can be contacted if
assistance is needed in the event of a
breakdown. If possible, the vehicle data and
position data are transmitted during this
call.
Many BMW Assist services depend on the con-
tract individually agreed upon.
>
>
Customer Relations: connection to Cus-
tomer Relations for information on all
aspects of your vehicle.
After your contract has expired, the BMW
Assist system will be deactivated by the BMW
Assist Response Center without you having to
visit a BMW center. After the BMW Assist sys-
tem has been deactivated, no BMW Assist ser-
vices will be available. The BMW Assist system
can be reactivated by a BMW center after a new
contract has been signed.
TeleService: data on your vehicle's service
status or required inspections are transmit-
ted to your BMW center, either automati-
cally before a service due date or when you
request a BMW service appointment.
>
>
>
Remote Door Unlock: the BMW Assist
Response Center provides assistance if, for
example, the remote control is not available
and the vehicle needs to be opened.
Requirements
>
The installed BMW Assist system is logged
in to a wireless communications network.
This network must be capable of transmit-
ting the services.
Stolen Vehicle Recovery: after you report to
the police that your vehicle was stolen, the
BMW Assist Response Center can deter-
mine its position.
>
>
>
To transmit position data, the vehicle must
be able to determine its current position.
In addition, the optional Convenience Plan
offers a concierge service and information
on route planning, the traffic situation and
weather. Using Critical Calling, a limited
number of calls can be made via the BMW
Assist Response Center, for example if the
mobile phone is not available or discharged.
Press the SOS button to contact the BMW
Assist Response Center.
To activate and update BMW Assist, a GPS
signal must be available.
The BMW Assist service contract was
signed with your BMW center or with the
BMW Assist Response Center. The service
must have been fully enabled.
>
BMW Assist is activated.
Services offered
>
Emergency Request: when you press the
SOS button, a connection to the BMW
Assist Response Center is established. The
BMW Assist Response Center then speaks
with you and takes further steps to help you.
TeleService*
TeleService supports communication with your
BMW center.
>
Data on the vehicle's service requirements
can be sent directly to the BMW center. In
this way, the BMW center can plan its work
>
Automatic Collision Notification: under cer-
tain conditions, a connection to the BMW
Assist Response Center is established after
a serious accident. If possible, the BMW
188
in advance. This shortens the duration of
the service appointment.
for destination guidance in the navigation sys-
tem. Many hotels can be booked directly
through the BMW Assist Concierge service.
When an information message is received, a list
of the received messages is displayed automat-
ically. Open the message via the message list,
refer to page 180.
>
In the event of a breakdown, data on the
vehicle's condition can be sent directly to
Roadside Assistance*.
>
>
>
The service varies by country.
Connection may incur charges.
Services may be restricted abroad.
Roadside Assistance
You can call BMW Roadside Assistance*
should you require help in the event of a break-
down.
Requirements
>
>
>
BMW Assist is activated.
Wireless reception is available.
The engine is running.
Starting Roadside Assistance
Vehicle not equipped with BMW Assist
or BMW TeleService
Concierge service*
When you call the BMW Assist Concierge ser-
vice, you can obtain information about, for
example, restaurants, emergency pharmacy
services, gas stations or hotels, as well as
receive the corresponding telephone numbers
and addresses.
1. "BMW Assist"
2. "Roadside Assistance"
You can then dial a phone number directly or
use an address for destination guidance*.
Starting the concierge service
1. "BMW Assist"
2. "Concierge"
The Roadside Assistance number is displayed.
3. Select the number. If a mobile phone* is
paired, a connection is established to BMW
Roadside Assistance.
Vehicle equipped with BMW Assist or
BMW TeleService
1. "BMW Assist"
2. "Roadside Assistance"
3. "Start service"
A voice connection is established to the BMW
Concierge service.
You are connected to an employee of the BMW
Concierge service to obtain the required infor-
mation. You can then have the phone number
and address sent to you and, for example, use it
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3. "Start service"
3. "Activate BMW Assist"
Activation may take several minutes. If another
menu is opened, activation continues running in
the background.
BMW Search*
BMW Search is an online portal that makes cer-
tain services available for use in your vehicle,
e.g. information on restaurants along your
route.
TeleService Diagnosis*
License conditions:
TeleService Diagnosis enables the wireless
transmission of detailed vehicle data that are
important for vehicle diagnosis. TeleService
Diagnosis can be started after a prompt by
Roadside Assistance and termination of the
voice connection.
This product contains NetFront Browser soft-
ware of ACCESS Co., Ltd. Copyright © 2007
ACCESS Co., Ltd. All rights reserved. NetFront
is a trademark or registered trademark of
ACCESS Co., Ltd., in Japan and other coun-
tries.
TeleService Help*
This software is based in part on the work of the
Independent JPEG Group.
TeleService Help enables an in-depth diagno-
sis of the vehicle by Roadside Assistance via
wireless transmission. TeleService Help can be
started after a prompt by Roadside Assistance
and termination of the voice connection.
Requirements
>
>
>
Subscription to the optional Convenience
Plan.
The vehicle is located within wireless net-
work coverage.
Starting TeleService Help
1. Park the vehicle in a safe place.
2. Set the parking brake.
3. The engine is running.
4. "TeleService Help"
The date setting on the Control Display is
current.
Starting BMW Search
1. "BMW Assist"
After completion of TeleService Help, a voice
connection is established to Roadside Assis-
tance.
2. "BMW Search"
Activating BMW Assist*
If the services included in a valid BMW Assist
subscription are not displayed, they may need
to be activated.
1. Make sure that the vehicle can determine its
current position. Reception is usually best
when you have an unobstructed view to the
sky.
3. Select "OK", if necessary.
The BMW Search start page is displayed.
2. Switch on the ignition.
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Using BMW Search
Vehicle not equipped with BMW Assist
or BMW TeleService
To select and display content:
1. "BMW Assist"
>
>
Turn the controller to highlight an element.
Press the controller to display an element.
2. "Customer Relations"
The Customer Relations phone number is dis-
played. If the vehicle is equipped with the
mobile phone preparation package, a voice
connection is established.
Opening the start page
1. Open "Options".
2. "Home"
Loading a new page
1. Open "Options".
2. "Reload"
Service Request*
At a glance
You can send a request to your BMW center to
arrange a service appointment. The TeleSer-
vice data is transmitted during a Service
Request. If possible, your BMW center will
establish contact with you.
Canceling
1. Open "Options".
2. "Cancel loading"
Starting a Service Request
1. "BMW Assist"
Customer Relations
At a glance
2. "Service Request"
3. "Start service"
Contact Customer Relations for information on
all aspects of your vehicle.
Calling Customer Relations
Vehicle equipped with BMW Assist or
BMW TeleService
1. "BMW Assist"
2. "Customer Relations"
3. "Start service"
A voice connection is established to Customer
Relations.
191
Activating BMW Assist
Automatic Service Request*
If the services included in a BMW Assist sub-
scription are not displayed, they may need to be
activated.
The TeleService data necessary for servicing
the vehicle are automatically sent to your BMW
center prior to the service deadline. If possible,
the center will contact you and a service
appointment can be arranged.
"Activate BMW Assist"
You can check when the BMW center was noti-
fied.
1. "Vehicle Info"
2. "Vehicle status"
3. Open "Options".
4. "Last Service Request"
Data transfer*
The status of the data transfer is displayed.
1. "BMW Assist"
2. Open "Options".
3. "Data transfer"
Service status*
Displaying available services
Display of all services available in the vehicle.
This function can be called up via "Options".
1. "BMW Assist"
2. Open any menu.
3. Open "Options".
4. "Service status"
5. "Available services"
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