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EnglishWarranty and Customer Relations for your Honda CR-V 2006-2010
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Warranty and Customer Relations
Customer Service Information..... 422
Warranty Coverages ..................... 423
Reporting Safety Defects
(U.S. Vehicles)........................... 424
Authorized Manuals...................... 425
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Customer Service Information
Honda dealership personnel are
trained professionals. They should
be able to answer all your questions.
If you encounter a problem that your
dealership does not solve to your
satisfaction, please discuss it with
the dealership’s management. The
service manager or general manager
can help. Almost all problems are
solved in this way.
Canadian Owners:
Customer Relations
Honda Canada Inc.
When you call or write, please give
us this information:
Vehicle Identification Number
(see page 406 )
information
Name and address of the dealer
who services your vehicle
Tel: 1-888-9-HONDA-9
Fax: 1-877-939-0909
Date of purchase
In Puerto Rico and the U.S. Virgin
Islands:
Vortex Motor Corp.
Bella International
P.O. Box 190816
San Juan, PR 00919-0816
If you are dissatisfied with the
decision made by the dealership’s
management, contact Honda
Customer Service.
Odometer reading of your vehicle
Your name, address, and tele-
phone number
U.S. Owners:
A detailed description of the
problem
American Honda Motor Co., Inc.
Automobile Customer Service
Mail Stop 500-2N-7A
Tel: (787) 620-7546
Name of the dealer who sold the
vehicle to you
1919 Torrance Boulevard
Torrance, California 90501-2746
Tel: (800) 999-1009
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Warranty Coverages
U.S. Owners
Seat Belt Limited Warranty － a seat
belt that fails to function properly is
covered by a limited warranty.
Please read your warranty booklet
for details.
Replacement Battery Limited
Your new vehicle is covered by these
warranties:
Warranty － provides prorated
coverage for a replacement battery
purchased from your dealer.
New Vehicle Limited Warranty
－
covers your new vehicle, except for
the battery, emissions control
systems, and accessories against
defects in materials and
Replacement Muffler Lifetime
Limited Warranty － provides
coverage for as long as the pur-
chaser of the muffler owns the
vehicle.
Rust Perforation Limited Warranty
－ all exterior body panels are
covered for rust-through from the
inside for the specified time period
with no mileage limit.
workmanship.
Emissions Control Systems Defects
Warranty and Emissions
Restrictions and exclusions apply to
all these warranties. Please read the
2010 Honda warranty information
booklet that came with your vehicle
for precise information on warranty
coverages. Your vehicle’s original
tires are covered by their
Accessory Limited Warranty
－
Performance Warranty － these two
warranties cover your vehicle’s
emissions control systems. Time,
mileage, and coverage are
conditional. Please read your
warranty booklet for exact
information.
Honda accessories are covered
under this warranty. Time and
mileage limits depend on the type of
accessory and other factors. Please
read your warranty booklet for
details.
manufacturer. Tire warranty
information is in a separate booklet.
Replacement Parts Limited
Warranty － covers all Honda
replacement parts against defects in
materials and workmanship.
Original Equipment Battery Limited
Warranty － this warranty gives up
to 100% credit toward a replacement
battery.
Canadian Owners
Please refer to the 2010 warranty
manual that came with your vehicle.
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Reporting Safety Defects (U.S. Vehicles)
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you
should immediately inform the
National Highway Traffic Safety
Administration (NHTSA) in addition
to notifying American Honda Motor
Co., Inc.
If NHTSA receives similar com-
To contact NHTSA, you may call the
Vehicle Safety Hotline toll-free at
1-888-327-4236
plaints, it may open an investigation,
and if it finds that a safety defect
exists in a group of vehicles, it may
order a recall and remedy campaign.
However, NHTSA cannot become
involved in individual problems
between you, your dealer, or
(TTY: 1-800-424-9153); go to
Administrator, NHTSA, 1200 New
Jersey Avenue, SE., Washington, DC
20590.
American Honda Motor Co., Inc.
You can also obtain other
information about motor vehicle
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Authorized Manuals
Purchasing Factory Authorized Manuals (U.S. only)
The publications shown below can be purchased from Helm
Incorporated. You can order by phone or online:
Call Helm Inc. at 1-800-782-4356 (credit card orders only)
Go online at www. helminc. com
Service Manual:
Covers maintenance and recommended procedures for
repair to engine and chassis components. It is written
for the journeyman mechanic, but it is simple enough
for most mechanically inclined owners to understand.
If you are interested in other years or models, contact Helm Inc.
at 1-800-782-4356.
Electrical Troubleshooting Manual:
Complements the Service Manual by providing in-depth
troubleshooting information for each electrical circuit
in your vehicle.
Publication
Form Number
61SWA03
Form Description
2007-2010 Honda CR-V Service Manual
2007-2010 Honda CR-V
61SWA03EL
Body Repair Manual:
Describes the procedures involved in the replacement
of damaged body parts.
Electrical Troubleshooting Manual
2007 Honda CR-V Body Repair Manual
2010 Honda CR-V Owner’s Manual
2010 Honda CR-V
61SWA30
31SWA630
31SWA830
Navigation System Owner’s Manual
2010 Honda CR-V Honda Service History
2010 Honda CR-V Technology Reference Guide
Order Form for Previous Years-Indicate
Year and Model Desired
31SWAM30
31SWAQ30
HON-R
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